Jennifer Igboabalu

JENNIFER IGBOABALU VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT CONTACTS P R O F IL E Phone Number - Email Address-Address Lagos State, Nigeria. Linkedin Profile linkedin.com/in/Jennifer-igboabalu-. Highly Organized and detail-oriented individual seeking an administrative assistant role that would allow me to grow as a professional and offer administrative tasks to employees working in a fast-paced environment like. I Excel in team and independent work, customer service, attention to detail, problem-solving, multi-tasking and prioritizing skills, MS Office, Email and time management, managing calendars, scheduling meetings, Record Keeping, data entry, bookkeeping, and managing documents. E D UC A T I O N P R O F E S S IO N A L E X P E R IE N C E BIG HEARTS HIGH SCHOOL CHANTEL BEAUTY STORE • JULY 2021 – JUNE 2023 September 2014 – September 2020 Cashier High School Diploma • ABTEL COMPUTER TRAINING INSTITUTE April 2022 – July 2022 Diploma In Computer Studies Assisted 70+ daily customers with processing and receiving payments, creating new or upgrading customers accounts and responding to inquiries accurately in person, via phone calls, and emails (Inbound and Outbound). • Managed inventory and responded to 65% of customers inquiries within the first call and answering product knowledge questions while staying up to date with products changes and providing exceptional customer service. • Exceeded sales targets by 9% by building rapport with customers and up-selling appropriate products based on customers interest and needs with my communication skills. Collaborated with one other cashier to offer assistance to team members during busy times increasing efficiency by 80%. H A R D SK IL L S Microsoft Word Excel PowerPoints Access Microsoft Teams Microsoft Outlook and Gmail Slack QuickBooks Google Calendar Google Hangouts Google Meet and Google Drive Google docs and spreadsheets L A N G UA G E English Igbo • • • Recorded, tracked and reported accurate top customers complaints with information about frequency and severity using excel reports which reduced complaints by 70% weekly and increased customer satisfaction. Scheduled and participated in 5 team meetings using google calendar. 75% of the offers I made were accepted. SKILLS • • • • • • • Empathy and People person Organization Adaptable and Flexible Willing to learn Confidential and Discretion Excellent communication and interpersonal skills Integrity and Trustworthy