Jennifer Guzman

B21 L 27 Bacolod St., South City Homes, Biñan, Laguna 4024 -/--- Jennifer S. De Guzman Objective: To contribute to the success of the company by fully utilizing my skills and abilities gained from previous training and professional work experience. Professional Background Asurion TCP Feb 2023 – Mar 21 2024 Technical Sales and Support Expert Job Description providing real-time assistance to U.S based subscribers in troubleshooting various mobile devices activation and provision of newly acquired consumer devices securing the best protection coverage for consumers smart home devices securing targeted goals are met specific to KPIs and bonus incentives Cognizant Technology Solutions June 2018 – Feb 2023 Accounts Receivable and Collections Job Description monitoring unpaid invoices identifying and solving discrepancies examining customer payment plans maintenance of accounting records ensure continuity of a streamlined and efficient collections system allocate payment accordingly and issue receipts promptly account reconciliation basic understanding of accounting principles journal analysis, creation, and match-off ensure process protocols are in place monthly reporting and meetings with top management on the status of accts familiarity with CRM tool Recognitions Habit Awardee on various months Infosys BPO Ltd. March 2013 – May 2018 Accounts Receivable Job Description ensure statements are sent out to customers generate age analysis communicate with customers via phone, email, or fax follow up on payment collections and allocate payments carry out billing, collection, and reporting activities according to specific deadlines monitor customer account details for non-payments, delayed payments and other irregularities review AR aging to ensure compliance research and resolve customer disputes and adjustments maintain accounts receivable customer files and records perform account reconciliations and assists with month-end closing Recognitions Awardee - Outstanding Individual Contribution 2015 GE Money Servicing Phils. August 2012 – February 2013 Financial Advisor Job Description answer queries from clients regarding store card services discuss financial concerns and offer financial options provide immediate resolutions to customers’ issues recommend additional services First Source Solutions Ltd. June 2011 – July 2012 Financial Advisor Job Description identify cardholders via the security verification process inform customers of beneficial products and services provide detailed information on account-specific queries processes payments and provides other payment options for credit cards analyze account history to advise of qualifying refunds educating customers on how to be responsible cardholders monitor fraudulent transactions and red flags on the account Genpact Services LLC June 2008 – June 2011 Process Developer Job description taking customers through security verification assists customers in resetting passwords for online banking activating cards and informing of account balance, sending PIN reminders and unblocking personal cards maintains and monitors accounts for records and safekeeping helps customers obtain account details and provides efficient information regarding various banking products additional services extended to customers to help establish good banking relationship Hong Kong-Shanghai Banking Corp. August 2005 – August 2007 Card Services Specialist Job Description takes customers through an account verification process provides account-based information on debit and credit cards process account transfers, adjustments on credit balance, account closures, transaction disputes, placing temporary holds on cards, monetary adjustments and limit increases cancels lost and stolen personal, business, corporate and commercial cards Performance Recognitions Quality Process Associate – January 2006 Vision X Incorporated May 2003 – March 2005 Customer Service and Sales Representative Job Description handles inbound and outbound sales for US-based customers interested in discussing new accounts maintains records and safekeeping of customer accounts provides optional plans and account retention for customers switching to competitor services Performance Recognition Top Sales Agent – August 2003 Top Agent for Conversion – December 2003 Top Performer – January 2004 Agent of the Month – February 2004 Philippine Savings Bank May 2000 – November 2000 Account File Analyst Job Description processes applications for newly opened accounts sorts accounts classifying dormant, active, and inactive files assists in the conversion of old accounts into the latest filing system Carina Apparel Inc. November 1999 – May 2000 Administrative Staff Job Description handles incoming and outgoing documents for tracking and records attends to company guests and provides visitors to company overview tracking of data protection compliance provides updates to employee queries and requests Educational Background Tertiary Degree Major Secondary Class Primary Polytechnic University of the Philippines June 1995 – October 1999 Bachelor of Arts in Mass Communications Broadcasting University of Perpetual Help System June 1991 – March 1995 Business High School South City Homes Academy June 1985 – March 1991 Personal Background Date of Birth Religion Citizenship Marital Status Father’s Name Mothers’ Name Character Reference ➢ Available upon request. 17 February 1979 Roman Catholic Filipino Married, with 5 dependents Prudencio Sibolboro a.k.a Abdul Rashid Josefina Sibolboro