Jennifer Garcia

   Jennifer C. Garcia #1110 P. Rosales St., Pateros Metro Manila Cell # (- Email address:-     Experience     OBJECTIVE: To become a part of an established and competitive company where my aptitude can be tapped and maximized effectively. October 2017 – Jan 2018 Customer Loyalty Specialist Balsam Brands Inc. Industry Home-Based / Virtual Services / BPO Specialization Customer Loyalty Specialist Position Level Supervisor / 5 Years & Up Experienced Employee Rate $4.00 / Hour -Responsible for answering customer emails and chat inquiries -Provide Quality customer service experience -Expected to meet Quality, Attendance, Productivity metrics -Notate customer accounts correctly and accurately Apr 2016 – July 2017 Fraud Prevention Officer JP Morgan Chase Bank NA | National Capital Reg, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Fraud Prevention Specialist II   Role Others   Position Level Supervisor / 5 Years & Up Experienced Employee   Monthly Salary PHP 30,000   -Responsible for Fraud analysis and prevention for consumer accounts -Make outbound calls to verify transactions before clearing or putting accounts on hold -Provide extra mile by setting up travel notices on accounts for security purposes -Applying account security features to prevent fraud -Closing accounts and opening and sending new credit cards for fraudulent accounts Oct 2011 – Oct 2015 (4 years 0 months ) Contract Management and Billing Analyst IBM Business Services, Inc. | National Capital Reg, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Post Sales Activities   Role Others   Position Level Supervisor / 5 Years & Up Experienced Employee   Monthly Salary PHP 25,000   -Responsible for Post Sales Activities such as contract management and support, billing and invoice requests -Contract Auditing and Registration -Contract Updating and Addendum registration -Billing Information updating -Manual and Automatic invoice creation and management     Oct 2011 – May 2015 (3 years 7 months ) Bid Support Specialist (Integrated Technology Serv IBM Business Services Inc. | National Capital Reg, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Sales - Corporate   Role Sales Support Coordinator   Position Level Supervisor / 5 Years & Up Experienced Employee   Monthly Salary PHP 25,000   • Assist IBM Opportunity Owners with their Sales Bid, Proposals and Contracts • Submit Credit Check Inquiry for possible IBM Clients • Identify Business Transaction Types for IBM Deal and Bid Opportunities • Format and Clean-up Statement of Work Documents, Proposals and Contracts for Sales Owners • Create and build Pricing Documents and Secure necessary Pricing Approvals for a Bid, Proposal and Contracts • Assist in Contract, Bid and Proposal Registration Submission Jul 2006 - Sep 2011 (5 years 2 months ) Inside Sales Representative Emerson Electric Asia, LTD   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Customer Service - General   Position Level 1-4 Years Experienced Employee   I handle the customer service inquiries, order entry and email services for the Pool & Spa Motor Account of the company. My main role is to make sure that distributor orders are entered, checked and booked with correct pricing. I also handle their order status inquiries and expedite requests for orders to ship right away. I provide them pricing and availability of the products they wish to buy. I do a weekly monitoring of all orders entered and make sure stocks and inventory are in schedule. I work hand in hand with the Outside Sales Representative and the Marketing team in keeping and making customers get the best customer service experience they deserve. Jul 2006 - Mar 2009 (2 years 8 months ) Inside Sales Customer Service Representative Sykes Asia Inc.   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Customer Service - General   Position Level 1-4 Years Experienced Employee   I handle order entry, creating motor quotation, handling customer issues, like order inquiry, email inquiry and I also handle stock and price check as well as directing customers to proper department. Aug 2004 - Dec 2005 (1 year 3 months ) Technical Support Specialist/Priority Customer Sup Advance Contact Solutions, Inc.   Industry Call Center / IT-Enabled Services / BPO   Specialization Technical & Helpdesk Support   Position Level 1-4 Years Experienced Employee   My job basically deals with customer service in the field of technical support for a telephone company based in the U.S., I deal with customers calling in to ask for assistance and repair of their telephone connection, I am responsible for educating customers of initial troubleshooting they need to do to fix their phone line, I run line tests and contact central offices in the U.S. to send technicians all over the states. I make sure i provide quality customer service and at the same time make customers satisfied. As a representative of the company, it is my job to make sure that the customer's line is fixed and repaired. Mar 2004 - Apr 2004 (1 month ) Receptionist Asia Travel Philippines Inc.   Industry Travel / Tourism   Specialization Customer Service   Role Customer Service - General   Position Level Fresh Grad / < 1 Year Experienced Employee   I handle the receiving of walk in clients, receiving of mails, calling hotels and checking what available rooms they have for the day and relaying the info to our reservation officers. I also assist in HR jobs like time keeping for all the employees, filing and organizing as well as safe-keeping important office documents. Education 2004 Far Eastern University Bachelor's/College Degree in Mathematics | Philippines   Major Computer Science   CGPA 89.0/100       Skills Advanced MS Office Intermediate Computer Systems       Languages Proficiency level: 0 - Poor, 10 - Excellent Language Spoken Written English 10 10 About Me Gender Female Age 34 Address # 1110 P. Rosales Street,Pateros Metro Manila, 1620, Pateros, National Capital Reg, Philippines Nationality Philippines Character Reference Kareeza Felarca Venus Sandoval Rowena Austria- Prev. Colleague Prev. Colleague Previous Supervisor Xtera Outsourcing Balsam Brands Balsam Brands - -