Jennifer Franklin

Jennifer Franklin- |-| 100 6th Ave N, Red Bay, Alabama Summary Friendly and analytical Call Center Representative with 2 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly. Highly skilled Customer Service Represenative in several fields, with 15 years’ experience . Excellent problem solving skills and i work well under pressure. My many years in the service industry has taught me how to take a heated moment and turn it into a wonderful experience. I love working with people. Experience FEDEX Employees Credit Association | Memphis, Tennessee Customer Service Representative | 04/2018 - 10/2021 Thrive Pet Healthcare | Memphis, Tennessee Vet Receptionist | 07/2016 - 04/2018 Electric Cowboy | Memphis, Tennessee Bartender/Bar Manager | 06/2011 - 09/2016 Glass Slipper Cleaning Services | Red Bay, Alabama Owner/Operations Manager | 02/2009 - Present Skills Customer service, Call center, Microsoft office, Customer care, Account Management, Presentation Skills, Problem Resolution, Money Handling, Money Management Education Red Bay High School | Red Bay, Alabama basic | 05/2005 NWSCC | Muscle Shoals, Alabama Behavioral Sciences | 07/2009