Jennifer Franklin- |-| 100 6th Ave N, Red Bay, Alabama
Summary
Friendly and analytical Call Center Representative with 2 years of experience handling technical and non-technical customer
calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call
scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up
on new systems and processes quickly.
Highly skilled Customer Service Represenative in several fields, with 15 years’ experience . Excellent problem solving skills
and i work well under pressure. My many years in the service industry has taught me how to take a heated moment and turn
it into a wonderful experience. I love working with people.
Experience
FEDEX Employees Credit Association | Memphis, Tennessee
Customer Service Representative | 04/2018 - 10/2021
Thrive Pet Healthcare | Memphis, Tennessee
Vet Receptionist | 07/2016 - 04/2018
Electric Cowboy | Memphis, Tennessee
Bartender/Bar Manager | 06/2011 - 09/2016
Glass Slipper Cleaning Services | Red Bay, Alabama
Owner/Operations Manager | 02/2009 - Present
Skills
Customer service, Call center, Microsoft office, Customer care, Account Management, Presentation Skills,
Problem Resolution, Money Handling, Money Management
Education
Red Bay High School | Red Bay, Alabama
basic | 05/2005
NWSCC | Muscle Shoals, Alabama
Behavioral Sciences | 07/2009