Jennifer Francis

 JENNIFER FRANCIS- - PROFESSIONAL SUMMARY Focused and result-driven Customer Service Professional with a Higher National Diploma in Mass Communication and years of experience providing top-notch services in the customer facing role; effectively handling administrative duties and cultivating a positive image of the company, with ability to excel in both team environment and alone. SKILLS Administrative skills Product knowledge Lead generation Relationship building Active listening and effective communication Creativity Problem solving Digital Literary EXPERIENCE Sales Representative Bliss Legacy Limited 2023 - 2024 Interacted with clients through phone, email, and face-to-face to provide information, support, handle complains and ensure maximum customer satisfaction. Developed and execute strategies that maximizes profit such as creating awareness through social media post and blogs, as well as running effective adverts; distribution of flyers; and face to face conversations. Provided prospects with beneficial guidances throughout the buying, selling or renting processes. Created and monitored clients account and ensure proper documentation all through the buying and or renting process. Front Office Fespan Travel and Tour Limited 2021 - 2023 Managed over 50 calls and messages per day. This involved interacting with customers and prospects through phone calls, live chats and e-mail to provide information, support, tackle complaints and provided maximum customer support and satisfaction. Followed up with customers about resolved issues and maintained high standard of customer service and develop long-term loyal partnerships. Kept pay customers updated on the next phas)e of their travel processes. In charge of filing, photocopying, and sending emails, as well as created and managed clients accounts. Handled incoming and outgoing documents and maintained proper storage, retrieval, and distribution. Maintained up-to-date knowledge of product and service changes. Social Media Marketer ConfirmedNg 2019 - 2021 Interacted with clients through phone, email, live chats, and face-to-face to provide information, support and tackle complaints. Researched and made outbound calls to businesses about our services. Created and managed accounts for businesses on the directory. Managed and coordinated the development of digital content, including website, blogs and posts with attention to SEO and keyword research. Successfully developed and Implemented digital marketing campaigns across a variety of social media channels to increase customer engagement, brand visibility and website traffic. Ensured online reputation of Confirmed was in line with the goals and objective of the company. EDUCATION HISTORY The Federal Polytechnic Bida - 2018 Higher National Diploma in Mass Communication CERTIFICATION Effective Customer Service Skill Organization: Allison Online Training Customer Care Skills and Telephone Etiquette Organization: Alison Online Training Introduction to Telemarketing and Sales Training Organization: Alison Online Training