OBJECTIVE
Hard working professional experienced in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Detail oriented and resourceful in completing projects, able to multi-task effectively. Trustworthy, ethical, and discreet, committed to excellent customer service. Confident and poised in interactions with individuals at all levels.
PROFESSIONAL EXPERIENCE
3/2018-
Operations Administrator
Present
Care Security Systems, Inc. – Montebello, NY
Responsible for being the liaison with our Fortune 100 clients, internal departments (Inside Sales, Project Management and Field Operations).
All administrative functions for the team which includes: managing the CRM, creating PO’s and invoices, scheduling field technicians for ongoing projects, and managing field technicians credentialing and insurances etc.
The full cycle of the project and must be able to work in a high-speed environment with multiple moving parts.
7/2017-
New Product Development Coordinator
3/2018
Dynarex Corporation – Orangeburg, NY
Plan and coordinate durable medical equipment (DME) product development activities to ensure timely completion.
Coordinate with management to make critical decisions related to DME product developments.
Respond to DME product questions and relate necessary DME product information to internal staff and external customers.
Communicate critical information to our overseas offices and factories to ensure products are made to the correct specification
Maintain and analyze product data in excel spreadsheets
Maintain consistency and accuracy of information flow between design, Quality and regulatory teams.
Identify areas of improvements and concerns and recommend improvements.
Provide project status updates to management on periodic basis.
Schedule trainings and maintain training materials for sales and customer service teams.
The sourcing, market research, profit analysis, and development of new products and seeing it to market.
Support Customer Service team with second level customer attention for questions related to new products.
10/2009-
Project Coordinator/ Assistant Project Manager/ Operations Assistant
7/2017
SimplexGrinnell LP – Harriman, NY
Assist Operations Manager in all endeavors.
Assists in the preparation, review, and administration of contractual proposals relating to construction projects.
Secures all necessary approvals and ensures that standard company procedures are followed.
Complete all required billing documents required by contractors (knowledge of SOV's, AIA documents, warranty letters)
Examine and evaluate purchase orders, and/or other legal documentation for new projects. Execute contracts through procurement of required company signatures.
Evaluate performance/payment bond requests and certificates of insurance (provided by third party) for projects.
Manage other required project documentation in conjunction with internal office resources and corporate legal department.
Process required bid bond documentation.
Retain and update original project contract documentation for record.
Order office supplies and regular purchases for the office.
Enter payroll weekly for almost 100 employees.
Expense Reporting using Concur, Calendar Management
Process accounts payable invoices & lien waivers for subcontractors.
Distribution of electronic communication devices such as air cards, cell phones, & accessories.
Knowledge of various shipping practices (FedEx, UPS, USPS, etc.)
2/2007-
Operations Assistant
8/2009
On-Net Surveillance Software, Inc. (OnSSI) – Pearl River, NY
Provided daily support to the VP of Sales & Technical Support Dept including answering calls, emails, special requests, and other administrative duties.
Processed purchase orders, resolve all customer service questions and discrepancies. File invoices and Software License paperwork. Process credit and returns.
Trade show coordinator. Work with team managers and exhibit house vendor to coordinate event logistics including show registrations, staff registrations, travel arrangements, apparel, sample procurement, promotional items, lead packages and booth layout. Attend show to assist with booth setup/breakdown.
Administered credit checks and reviewed, entered all new potential clients through our “Channel Partner” application.
Answered multi-line phone (ShoreTel phone system), managed incoming and outgoing mail and deliveries. Prepared daily UPS shipments to ship orders, training material, etc.
Training Dept. Administrator, coordinated software trainings nationwide to be held at hotels. Including catered meals, event space, blocked hotel rooms for trainer and trainees. Managed the registration of students (30-60 students), handled training inquiries, and coordinated materials for training sessions. Provide instructor support on an as needed basis. Updated the website.
Handled daily maintenance of our database (CRM intranet) with Integrators, Distributors, and End-Users. Recently migrated to Sales Force-CRM.
Ordered office supplies and regular purchases for the office.
Maintained detailed spreadsheet for each Registered Project to receive a discount percentage off our products.
8/1996-
Assistant Office Manager
9/2003
Smart Plumbing & Heating Corp. – Brooklyn, NY
Answered multi-line phone, managed incoming and outgoing mail and deliveries.
Typed correspondence, memos, proposals and invoices.
Maintained and ordered inventory, as well as matched purchase orders to vendor bills & collection calls.
Ordered office supplies and regular purchases for the office.
Assisted in the recruitment of staff.
Acquired building permits for projects from the Department of Buildings.
Compiled, calculated and input payroll data manually or by using Quick Books Pro.
Manual and/or computerized bookkeeping functions.
Bank deposits, filing, photocopying and faxing.
EDUCATION
Presently
Business Management/ Communications Media
SUNY New Paltz – New Paltz, NY
2003
Associate Degree of Liberal Arts
Kingsborough Community College – Brooklyn, NY
SKILLS
Goal Oriented, Strategic Planner, Building Customer Relationships, Management, learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Excellent organizer and coordinator. Able to work independently. Highly motivated and enthusiastic, creative and a team player.
Extensive computer training, including knowledge of multiple networking environments and business software packages. Microsoft Office 2010/2013/2016/365 applications (Word, Excel, PowerPoint, Outlook), QuickBooks Pro, CRM database, Sales Force-CRM, Linux Mint 10, AP Master, Job Design, Job Cost, ACE, Lan-Fax, Ability to type 50 - 60 wpm, Google AdWords, Google Analytics, ADP, Social Media Platforms, FieldOne, Optsy, Oracle based programs and Adobe Acrobat Pro XI.
References Available Upon Request
