Jennifer Firat

Jennifer Firat Address: 446 Calbayog St, Brgy. Highway Hills Mandaluyong City, Metro Manila 1550, Philippines Phone: - (Globe); - (Smart) e-mail:-skype: jennifer.firat citizenship: Filipino Objectives To obtain a position that will enable me to use my strong organizational skills, data entry, educational background, and experience for the benefit of the company. Work Experience June 19, 2017 – Present Technical Support Representative (Pure Chat Support) Sykes Asia Inc. LOB (Pearson) S500 Site, Shaw Blvd. Mandaluyong City, Philippines  Provides technical support services through chat, phone and email modality to Pearson clients.  Provides customer support services to Capital One Costco Canada clients. July 7, 2016 – June 9, 2017 Computer Lecturer Eastern Samar State University Brgy. Naparaan, Salcedo, E. Samar  Handles Object Oriented Programming Language (C++), Basic computer applications (MS Office), Graphics and Visualization applications (Adobe Photoshop and Pinnacle Studio)  Prepares syllabus, test exams, lesson plans, activities and school reports. Virtual Assistant (part time job) May 2011 – June 30, 2016 www.upwork.com and www.onlinejobs.ph  Perform different projects that is related to administrative/clerical jobs such as:  data entry (MS Word, Excel, and other word processing applications)  website design and development  managing online shops like updating product catalogue, description and price)  social media marketing  adding customers data into clients database system. Oct. 2014 – February 11, 2016 ESL Teacher American Life Language Institute Kastamonu, Turkey  Teaching the four English skills (reading, writing, listening, and speaking) to Turkish students with different group levels (B1 to C2 level)  Prepares lesson plans, homework’s, test questions and school reports. Jan. 11, 2013- Oct. 30, 2013 Computer Lecturer Eastern Samar State University Brgy. Naparaan, Salcedo, E. Samar  Teaching theories of computer and computer fundamentals.  Giving hands-on exercises to students on using computer and other computer application like MS Office. July 7, 2005 – Jan. 14, 2006 Costing Staff Alriver Export Corporation Brgy. Kapitolyo, Pasig City  Conducted time studies for the 2005 - 2006 new products.  Did photography of products and editing for the creation of company’s catalog.  Assisted clients during the October (CITEM) exhibit that was held at World Trade Center.  Follow-ups with the Marketing section regarding the clients orders.  Able to create the- company's products and materials code.  I successfully handled a production team to meet the production deadline. Aug. 30, 2004 – July 6, 2005 Warehouse Clerk Alriver Export Corporation Brgy. Kapitolyo, Pasig City  Makes Receiving Report and Delivery Report of incoming/outgoing products and materials.  Responsible for data encoding into the Inventory Management Information System.  Conducting weekly, monthly and annual inventory of products and materials.  Do follow-ups to Accounting Department for the unpaid invoices of company's suppliers and subcontractors. Sep.9, 2003 – Feb. 28, 2004 Data Encoder Chemphil Albright & Wilson Corporation (CAWC) Kalawaan Sur, Pasig City  Created demographic charts for data that was generated from the Chemical Plant Operation.  Assisted the Quality Control Manager in editing the ISO Operations Manual.  Assisted the Laboratory Chemist by doing some of the basic chemical testing like centrifuging, pad test & mixing of chemicals during their case study. Aug. 1, 2002 – Jun. 16, 2003 Data Entry Clerk Local Government Unit (LGU) Salcedo, Eastern Samar  Encoding of municipal forms, monthly newsletter, letters, and employees’ payroll.  Assisting the Mayor's secretary on his secretarial work.  I taught computer illiterate employees in using computer so that they can use MS Office. Education October 2016 – May 2017 Master of Arts in Management (21 units) Eastern Samar State University Salcedo, E. Samar June 1997 – March 2002 Bachelor of Science in Computer Science Asian Development Foundation College Tacloban City, Philippines Certificates & Trainings Issued on May 18, 2013 Computer Hardware Servicing NC II Issued by: Technical Education & Skills Development Authority (TESDA) Issued at: TESDA, Borongan, Eastern Samar Issued on June 21, 2013 Teaching English to Speakers of Other Language (TESOL) Issued by: English Language Academy (English Council) Issued at: Tacloban City, Leyte Issued on May 31, 2013 Computer Technician Professional Achievement Award Issued by: Maryland Global College Foundation, Inc. Issued at: San Nicolas St. Brgy. 03, Guiuan, Eastern Samar Computer Skills       Microsoft Word Microsoft Excel Microsoft PowerPoint Photoshop Pinnacle Studio Web designing (Wordpress)  Computer Hardware & Software installation  Computer Networking (LAN/WAN installation & configuration  Diagnose and troubleshoot computer systems  Maintain computer system and networks  Data Entry/Encoding  Database designing Other Skills    Flexible and adaptive to changing technologies and work environment Excellent interpersonal and communication skills Customer focused and self starter  Complete understanding of the different type of chatting modes  Quick thinker with ability to multi-task  Positive attitude and attentive to detail References Available upon request. I hereby certify that the information written above are true and correct to the best of my knowledge and ability. JENNIFER D. FIRAT Applicant