Jennifer F. Sales

Jennifer F. Sales No.59 Pinkrose Alley, Fairview, Baguio City Contact number:- Skype Me@ jen.f1003 Objective : To have a long-term employment, that will utilize my experience in operations and program management, process improvement and implementation, analytical, inter-personal skills and client relation. Professional Summary : Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed-oriented and able to multi-task effectively. Capabilities include: Customer Service & Relations Word Processing & Typing/Encoding Computer Operations Filing & Data Archiving Office Equipment Operations Invoice Inspection/Routine Sheet Flowcharting Newsletter/Campaign Photoshop Social Media Blog/Marketing Education University of the Cordilleras Bachelor of Science in Computer Science Graduated October 1996 Work Experience Virtual Assistant – Chateau Real EstateJune 3 ’15 – Nov.’17 Manage contact lists and customer using spreadsheet. Prepares meeting materials. (Minutes of Meeting & Business Flowchart) Handled invoice using MYOB. Typed in inspection sheet/routine sheet. Lead prospecting using gumtree. Lead database management using IRE. Market Report (using RPData) Social media management. (Company Facebook Page) Made simple graphic design for the article to be posted on the company’s Facebook Page. SAMPLE BELOW: Virtual Assistant – McGrath Real EstateAug. ‘17-Nov. ‘17 Handles Lockedon system. Updated CRM(Lockedon). Updated properties in Lockedon. Updated final sales document. RPData & Pricefinder search for property information and contact details. White Pages search for contact details. Virtual Assistant – Service Integrity Mystery ShoppingMay ‘17-June ‘17 Outbound call for mystery shopper assignments(using Xlite). Process unsubscribe emails & sms (using MSOutlook). Process validations, callback & cancellation statuses for the assignments (using SNC). Process undeliverable emails. Virtual Assistant - LifeSpan WealthApril 25 ‘17-May 25 ‘17 Sends invites, newsletter & thank you letter to Linkedin. Creates & send campaign/newsletter on the list using mailchimp. SAMPLE Newsletter/Campaign Manages social media account by providing content & image for posting in (Linkedin, Twitter & Facebook) including company website using buffer. Online ESL -51Talk.com.phMay 13 – June 2015 We teach foreign (Chinese) students the English language and make sure that it will be their second language. We do speech and reading activities Patience and understanding is needed. Fraud Service Representative -Convergys-BaguioJune 23 ’14-May ‘15 We do inbound/outbound calls to customers Identify and trace high risk transactions. Investigates theft and forgery within customer’s account Track and monitor the banks transactions and activity that comes through bank’s customers account Customer Service Representative -Sitel-BaguioSept.’09-June ‘14 Provide customers with information to address inquiries regarding product and services. Deal with and help resolve any customer complaints. Gather information via a telephone call. Selling companies product and services. Data Encoder-Philhealth Insurance Inc.Feb.’06 – June ‘08 Data entry specialist are record keepers. Maintaining the paper or other documents Responsible for encoding of the newly received claims coming from the hospitals and directly filed claims. Task includes generation of voucher of all approved claims, then forwards the voucher transmittal list and generates the benefit payment notice. Also, encodes the series and validation count approved payment of good claims. Clerk(Student Affairs Office)-St.Louis UniversityJan.- June’06 Performs responsible, sometimes confidential duties and routine Administrative function. Types and proofreads reports, correspondence, forms, etc.; may type confidential materials; may use word processing equipment. Answers the telephone, takes and relays messages and responds to phone inquiries. Assists at counter answering questions and helping the public in researching information contained in a variety of public records. Primary task was to generate and prepare the result of the freshmen entrance examination, and enrollment of freshmen. Other task includes filing and technical writing. Data Encoder-BBCCCJuly’01-Oct.’03 Data entry specialist are record keepers. Maintaining the paper or other documents Main goal is to be able to encode and update the official receipts, general voucher, petty cash loan,regular loans and special contingency loan of the cooperatives’ members. Speed proficiency is a must. Data Encoder-Cabanatuan City HallJuly’99-Jan.’01 Data entry specialist are record keepers. Maintaining the paper or other documents Task is to be able to update the old birth certificate, death certificate and marriage certificate of the City Civil Registry for easier and faster access and releasing. Updating should be done in a short period of time given by the department, that is why speed and proficiency in typing is a must. Teaching Profession-STIMay ’97-Oct.’98 Maintains complete and accurate records of each student’s academic, spiritual, social, and emotional growth using both school wide and classroom based formative and summative assessments. Recognizes the needs of individual students and group at large. Offers support as needed using flexible groups, workshops, compacting and other differentiation models. Maintains close relationships with parents, communicating on a regular basis. Facilitates parent-teacher conferences twice a year, providing written materials as required. Frontliner & Computer Facilitator-STIJan.-May’97 Multi-task work, assisting students with their laboratory class, including minor troubleshooting and maintenance of the computers. As a Frontline, assist the clients, students and even school staff with their inquiries, such as the courses offered, fees and requirements. Performs responsible, sometimes confidential duties and routine Administrative function. Types and proofreads reports, correspondence, forms, etc.; may type confidential materials; may use word processing equipment. Answers the telephone, takes and relays messages and responds to phone inquiries. Assists at counter answering questions and helping the public in researching information contained in a variety of public records. Assistant Registrar-STIOct.-Dec.’96 Performs responsible, sometimes confidential duties and routine Administrative function. Types and proofreads reports, correspondence, forms, etc.; may type confidential materials; may use word processing equipment. Answers the telephone, takes and relays messages and responds to phone inquiries. Assists at counter answering questions and helping the public in researching information contained in a variety of public records. Responsible in updating the grades and personal information of the students, including the processing and releasing of the Official Transcript of Records, Good moral Certificate and other school documents. Also, includes filing, technical writing and administrative work related. SkillsKnowledgeable in MS office applications such as: word, excel, access, power point, publisher and outlook express Knowledgeable also in other applications such as: google docs, google drive, dropbox, photoshop, picasa, myob, RP data, gumtree, IRE(Inspect Realestate Database), buffer and mailchimp. Video Trainings on LockedOn Cloud, Pricefinder Able to perform basic bookkeeping and inventory. Typing skill of a minimum of 40 wpm. AwardNominee for Top Agent2nd Guardian AwardAugust 2010 Perfect Attendance AwardCiti-Few February 2015 Professional Certificate of Eligibility(Data Encoders) Licensure ExamCSC MC11Jan.5 ’06Commission on Civil Service Seminars/TrainingSocial Health Insurance SeminarJan.17-18 ‘08 General Faculty OrientationApril 9 ‘97 On-the Job TrainingJuly 22-Sept.18 ‘96 (Dept. of Agrarian Reform) ReferencesRomer De MesaSitel- Coach Robert GalvezSLU-- Reeah CamideSitel- Team Coach Happy Ponseca Sitel-- Rico GutierrezSitel- Learning-