Jennifer Equipaje

 JENNIFER GUZMAN EQUIPAJE -Mobile Number/WhatsApp: (- Block 4 Lot 12 Molave Street Extension Barangay North Signal Village Taguig City, Philippines 1630 SUMMARY To obtain a position in a company that will enable me to develop and utilize my knowledge and organizational skills in practical scenario as contribution towards the success of the company. EDUCATIONAL ATTAINMENT TertiaryBachelor in Science in Business Administration and Accountancy 2007 - 2011 Major in Financial Management Colegio de San Juan Letran (CSJL) Intramuros, Manila Secondary Full Scholarship 2003 - 2007 Taguig Science High School (TSHS) Hagonoy, Taguig City PROFESSIONAL EXPERIENCE Intermediate Compliance Associate Elevate Services Inc. Global Compliance Department February 2021 – Present Currently, focused on creation to submission of internal and external management information reports of the Global Compliance Department i.e. Daily Escalations Report, Aging and Open Cases Reports, Monthly Business Unit Metrics Reports, Weekly and Bi-Weekly Business Unit Reports and other Ad Hoc Reporting requests as required by the Americas, APAC, EMEA and Global Regions Review electronic communications (Bloomberg chats, emails, blackberry SMS, market commentaries and market colours, company research models, etc.) to ensure adherence to applicable Securities Industry laws, regulations and internal client guidelines Identify conduct breaches and potential instances of market abuse and ensure the efficient escalation and resolution of relevant cases Ensure Elevate’s service meets our client’s key performance indicators and all deliverables are completed to the highest level of quality Manage and/or take part in the reporting delivery through the Open Unresolved Cases reporting to provide assurance that all open cases are monitored appropriately to avoid any SLA breaches Provide guidance to other colleagues on regulatory concepts and the interpretation of communications Mentor and support new team members with product-specific training assistance through side-by-side and hands-on trainings Contribute to adhoc tasks e.g. produce reports for team’s operations, create Standard Operating Procedures (SOPs) for Case Management, review/amend existing SOPs Contribute to Process Improvement Initiatives e.g. creation of shared mailbox for Reporting and Global E-Surveillance Teams and testing to executing of reports automation Billing Associate Elevate Services Inc. Finance and Accounting Department March 2019 – February 2021 Prepare client invoices, focused on special/VIP and complex handling clients Maintain master client billing status reports Process and record receipt of customer payments Assist with collections communications, escalation calendar and status reporting Maintenance and QC of invoice and deposit receipts filing (electronic) Preparation of recurring reports related to billing and accounts receivable Assist with customer on-boarding, info database and communications Set up customer portal accounts Manage user accounts and access Maintain timekeeper, rate, entity and Purchase Order data Generate LEDES and other submission files Maintain submission file templates Ensure correct and prompt submission of invoice files to E-Billing portals Troubleshoot issues with submissions Communicate with billing group and other stakeholders regarding corrections, status, and escalations Review billing guidelines to ensure compliance to specified guidelines Create and review Standard Operating Procedures (SOPs) Compliance Analyst Elevate Services inc. Americas E-Surveillance Department July 2016 – July 2018 Review electronic communications (Bloomberg chats, emails, blackberry SMS, market commentaries and market colours, company research models, etc.) to ensure adherence to applicable Securities Industry laws, regulations and internal client guidelines Identify conduct breaches and potential instances of market abuse and ensure the efficient escalation and resolution of relevant cases Ensure Elevate’s service meets our client’s key performance indicators and all deliverables are completed to the highest level of quality Manage and/or take part in the reporting delivery through the Open Unresolved Cases reporting to provide assurance that all open cases are monitored appropriately to avoid any SLA breaches Provide guidance to other colleagues on regulatory concepts and the interpretation of communications Mentor and support new team members with product-specific training assistance through side-by-side and hands-on trainings Contribute to adhoc tasks e.g. produce reports for team’s operations, create Standard Operating Procedures (SOPs) for Case Management and review/amend existing SOPs Financial Reporting Analyst Baker McKenzie Global Services Manila Inc. Global Finance Department September 2015 – March 2016 To support Strategic Reporting and Analysis team in providing business insights through accurate financial reports to clients with high standard of service that conforms to the firm's overall strategy Key Focus Areas Strategic Reporting Development, enhancement, generation, coordination and facilitation of regular and ad-hoc management and financial reports for Worldwide Offices covering all levels (formula unit, PGs, Offices and Clients) Pricing Profitability analysis at various levels (MMA/client/matter) Development of recommendation on Global Special Billing Arrangement requests Key Responsibilities Responsible for the Worldwide Offices Strategic Reporting team's operations particularly on the maintenance of existing reports and development of new reports, as required by the Management Committee. Help automate new reports given challenges in securing the information from the Finance Portal Ensure systematic, regular and timely circulation of management reports (with value adding commentaries where relevant) at different levels (Worldwide Offices, PGs, Office, etc.) Assist in preparing financial analysis (KPIs, office/client/matter profitability, principal candidate forecasts, etc.) and pinpoint areas requiring urgent attention or areas of opportunities Draft analysis and recommendation to the Worldwide Offices MC with regard to Global Special Billing Arrangement requests Work closely with Practice Managers to provide required information to analyze Practice Group Financial Performance Work closely with local finance teams to resolve issues and cross check data pertaining to financial information. Develop creative presentations making full use of available financial information with emphasis on MC meetings and Worldwide Offices Partner Meetings Billing Coordinator Baker McKenzie Global Services Manila Inc. Billing & Finance Support Centre August 2013 – September 2015 To provide Billing Services to the offices of Baker McKenzie as assigned Prepare invoices in accordance with Firm billing policies and guidelines. This includes processing billing adjustments, bill narrative editing, and generating WIP reports, draft and final copy of invoices using the SAP Legal Billing software Ensure that invoices prepared reflect a very high quality of output; presentable in a format that is appropriate to be received by the clients of Baker McKenzie Maintain and update client billing information, instructions and requirements necessary in processing invoices Prepare and generate reports as requested by the local office, Team Leader or Supervisor Liaise with the Billing Administrators, Secretaries and Partners (where appropriate) of Baker McKenzie offices, with regard to billing instructions and requirements Monitor incoming work assignments through emails, ensuring that all assigned tasks are completed within the day, or endorsed to the following shift (including special instructions) where necessary. Includes recording of task/bill details in the Work Flow Tool System and any other accomplishment reports as requested by Team Leaders or Supervisors Perform other tasks required by the Team Leader or Supervisor Consultant/Customer Service Representative Sutherland Global Services, Philippines Inc. ebay North America June 2012 – December 2012 Confer with customers by telephone order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments Refer unresolved customer grievances to designated departments for further investigation Credit Correspondent Bank of the Philippine Islands, Head Office Credit Information and Custodianship May 2011 – June 2012 Primarily responsible in processing of credit investigation reports of the bank’s preferred clients, corporations and their principals, to provide account officers, managers and executive officers an accurate, prudent, and timely credit investigation report based on the validated personal data, financial history including credit standings and other relevant information provided by the applicant that will help determine the clients’ creditworthiness On-the-Job Trainee Department of Finance, Philippines Commission on Audit November 2010 – February 2011 Provide administrative support during budget preparation Process invoices and follow up with clients, suppliers and partners as needed Update financial spreadsheets with daily transactions Track and reconcile bank statements and process tax payments Encode Journal Entries, General Ledger and Letters for Disbursement Voucher Trace General Payroll (Salaries and Wages) with Deduction and Allowance Summary Check, record and route Disbursement Voucher (Pre-Audit) and Special Allotment Release Order and Voucher Assist in all other finance tasks required by the Department Head Student Assistant/Student Worker/Working Scholar Colegio de San Juan de Letran Student Assistantship Program June 2007 – April 2011 With the ability to multi-task, duties vary widely depending on the departments assigned with. Study and work at the same time. Excelling academically while maintaining employment. Skills are: Wide academic office clerical and administrative experiences including but not limited to: Superior knowledge of specific academic departmental guidelines and procedures Strong dependability and reliability to handle a variety of office tasks Good oral and written communication skills, high customer service and interpersonal abilities Manage reception and front desk duties when required Conduct data entry tasks, create and update records and document reports Copy, file, sort and compile information details of students Makes deliveries and pick-ups in other departments as needed Assists with the disbursement of the university’s accounts payable checks, purchase orders and payment of tuition fees Exceptional proficiency with MS Office applications including Word, Excel and PowerPoint Maintain work area clean and organized Contribute in university research projects, surveys, academic accreditations, special events, outings, team buildings and outreach programs Check, verify work and maintain confidentiality and accuracy Perform other tasks required by the Department Head and/or Director TECHNICAL SKILLS MS Applications i.e. Word, Excel i.e. vlookup and pivot functions, PowerPoint, Office 365 and Outlook Experience in Various ERP and Softwares: Compliance and Trade Monitoring Software e.g. HP Supervisor and Digital Reasoning Synthesy Oracle Netsuite QuickBooks QuickBase SAP Business Intelligence e.g. Business Warehouse and Business Objects SAP Legal Billing Software e.g. SAP Enterprise Central Component Global Data Warehouse Application Elite Enterprise Legal Billing Software Citrix System BAP-CP LOANDEX Negative File Information and Information Exchange System Experience in multiple E-Billing platforms e.g. Anaqua, Ariba, Collaborati, Collaboration, CounselGo, Counselink, Coupa, Fieldglass, In-house Portals, Passport, Serengeti/Legal Tracker, Taulia and TyMetrix360 Knowledgeable in E-billing LEDES files creation and submission Invoices/Legal Billing/Payment Transactions/E-Billing Financial Analysis and Reporting Credit Investigation Corporate Banking and Financial Services Data Entry Customer Service Office Administration Basic understanding of Investment Banking, Key Financial Terms and Compliance Basic familiarity with regulation surrounding electronic communication surveillance e.g. FINRA regulations and their application to financial services clients Experience in handling student organizations, seminars/trainings and grand conventions Knowledgeable in conducting case study, feasibility study and group works/projects Experience in organizing company events (including Company’s Social Responsibility/CSR), company outings and business meetings SPECIAL SKILLS High level of attention to detail Effective communication skills across various audiences i.e. internal and external clients Strong analytical, problem-solving and decision-making skills Excellent time management Can work under pressure and accomplish the tasks with minimal supervision within or before deadlines Flexible, fast learner and willingness to learn Experience working in a multi-cultural environment Fluency in English as a Foreign Language - TOEFL Certified PROFESSIONAL RECOGNITIONS Spotlight Award for Global Compliance Department (Elevate Services Philippines) December 2021 Consistent Awardee for Billing Team Recognitions (Elevate Services Philippines) January 2020 - 2021 Certificate of Excellence for Empower Award (Elevate Services Philippines) October 25, 2019 Certificate of Excellence for QC Quality Award (Elevate Services Philippines) January 2017 Client Commendation (Baker McKenzie Global Services Manila Inc.) November 2015 PROFESSIONAL SEMINARS AND TRAININGS ATTENDED SAP Training (Marriott Hotel) November 17-18, 2014 Personal Effectiveness for Frontliners (BPI, Buendia Center) January 24-25, 2012 Anti-Money Laundering Act (AMLA) Seminar (BPI, Head Office) May 17, 2011 HONORS AND ACADEMIC AWARDS LeadershipAwardee for Supreme Student Government Organization (TSHS) - Orator of the Year (TSHS) - Consistent Honor Student (TSHS) - Consistent Honor Student (ESVES Main) - Champion for Slogan Making Contest (District and Division Science Fair and Exhibits) September 27, 2002 ACADEMIC AFFILIATIONS Member, Letran Junior Financial Executives (CSJL) - Member, Student Assistantship Program (CSJL) - Organizer/Officer, Seminar Workshop Program (CSJL) June-October 2010 Founding Officer/Secretary, Student Government Organization (TSHS) - President, Graduating Class Officers (ESVES Main) - ACADEMIC SEMINARS AND TRAININGS ATTENDED Green Business Envoys (Cinema 12, SM City Manila) (CSJL) September 10, 2010 Organizer, Business Opportunities in Environment Regeneration (CSJL) September 3, 2010 Organizer, Paraiso for Teen001 (CSJL) July 30, 2010 Organizer, Save Me Now: Change Begins With Me (CSJL) July 30, 2010 Speaker, Second Leadership Seminar - Re-Echo (TSHS) November 16, 2006 Organizer, First Students’ Leadership Seminar/Workshop (TSHS) October 21-23, 2005 School Representative, 4th National Student Leadership Training (Baguio City) August 16-21, 2005 PERSONAL DATA Birthday: June 25, 1990 Civil Status: Single Citizenship: Filipino Religion: Roman Catholic Language Spoken: Filipino and English