Jennifer Elias

I’m a detail-oriented Business Analyst and Technical Project Manager with hands-on experience translating complex business needs into clear, developer ready documentation that drives results. I specialize in bridging communication gaps between stakeholders and technical teams by turning raw input into structured, actionable plans that align with business goals.

My expertise spans requirements gathering, user story development, process mapping, and translating technical specifications from tools like Fathom AI into usable documentation on Confluence, Google Docs, and Markdown. I thrive in fast-paced environments where clarity, accuracy, and efficiency are essential to keeping projects on track.

I have led and supported multiple projects involving CRM systems (such as Dynamics 365, HubSpot and Salesforce), ERP implementations, and ITSM frameworks aligned with ITIL best practices. I specialize in documenting and optimizing customer journeys, internal workflows, and system requirements that improve business efficiency.

My background includes working with product teams, software engineers, and key stakeholders to define functional and non-functional requirements, outline integration points, and capture detailed specifications that support seamless development and deployment. My documentation is always precise, concise, and designed to reduce rework and delays.

I approach every project with an Agile mindset, managing milestones, sprint planning, and team coordination to ensure goals are met on time and within scope. Whether it’s drafting wireframes, building project timelines, or creating SOPs for business processes, I bring structure and clarity to every deliverable.

In addition to technical documentation, I provide business support in areas like CRM optimization, ERP requirement analysis, and ITSM implementation planning—helping businesses build scalable systems with a clear understanding of their operational needs.

My strengths include active listening, attention to detail, and the ability to extract nuanced information from stakeholder conversations ensuring nothing is lost in translation. If you're looking for someone who can take initiative, communicate clearly, and deliver high-quality documentation that moves your project forward, I’d love to collaborate with you.