Jennifer Egbezilor Agbogun

JENNIFER EGBEZILOR AGBOGUN Ogba, Lagos State Mobile: - || E-mail:- CAREER OBJECTIVE To succeed as a highly dedicated professional in any dynamic work environment by applying passion, technical expertise, and a strong commitment to achieving exceptional outcomes. I am focused on collaborating effectively within diverse teams, following established organizational standards, and managing tasks with a high level of efficiency and precision. I actively seek opportunities to develop new skills, enhance existing abilities, and embrace continuous learning to contribute to personal growth and the advancement of the company. With outstanding problem-solving, communication, analytical, and organizational skills, I am driven to support the overall mission and objectives of the organization through innovation, dedication, and professionalism. EDUCATION Ambrose Alli University Ekpoma, Edo State 2017 – 2022 B.Sc. Business Administration Normal College, Ogba, Lagos State 2014 – 2017 Senior Secondary school Certificate Examination TECHNICAL SKILLS ● Microsoft Office Suite: PowerPoint, Excel, Word, Outlook ● Data Entry ● Onboarding ● Report Writing ● Client Relations ● Employee Engagement ● Administrative Support ● CRM Tools: Salesforce, HubSpot ● Documentation and Record Keeping ● Google Workspace: Gmail, Google Drive, Google Docs, Sheets, Meet ● Soft Skills: Task Prioritization, Research Skills, Office Administration, Teamwork, Adaptability, Attention to detail, and Organizational Skills. WORK EXPERIENCE Jubaili Bros Engineering Limited (NYSC), Oregun, Ikeja, Lagos State 2024 – 2025 Human Resource Officer  Maintained, updated, and organized employee records, files, and HR databases to support efficient personnel management.  Assisted with the recruitment process including reviewing CVs, scheduling interviews, and onboarding new hires.  Processed employee data updates, including HMO enrollment, promotions, terminations, and contract renewals.  Provided administrative support for internal HR projects, such as training sessions, employee engagement initiatives, and performance evaluations.  Acted as a point of contact for HR-related queries and supported communication between HR and other departments. Cypress Pharmacy, Omole, Lagos 2022 – 2024 Customer Service Representative  Responded promptly and professionally to customer inquiries, ensuring high-quality service and satisfaction.  Processed customer orders, returns, and payments via multiple platforms (cash, POS, online), ensuring seamless transactions.  Followed up with customers post-purchase to ensure satisfaction and gather feedback for service improvement.  Recommended suitable products or services based on customers’ needs, increasing sales and customer retention.  Collaborated with pharmacists and team members to resolve product complaints or availability issues. CERTIFICATIONS  CIHRM – Certified Personnel Management 2025  CIHRM – Post Graduate Diploma in Human Resource Management 2025 INTERPERSONAL SKILLS Problem-Solving, Stakeholder Engagement, Confidentiality, Excellent Communication, Good Interpersonal Relationship, Teamwork, Critical thinking, Time Management and Leadership Skills, Conflict Resolution. REFEREE Available on request.