Jennifer Drennan

Jennifer Drennan Mesquite, TX 75149- Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Retail Store Associate CVS Health Retail - Forney, TX September 2020 to Present • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager • Supporting opening and closing store activities, when needed • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy • Maintained inventory on sales floor • Operated cash register Elderly Caregiver & Job Hunting Self - Mesquite, TX May 2020 to September 2020 Self-quarantined to take care of my Grandmother until we could find a nurse. Managed her pills and medical schedule, sorted and organized bills and paperwork, cleaning, cooking. Library Technician City of Frisco - Frisco, TX December 2017 to May 2020 • Assists Library patrons at circulation desk with book returns and checkouts, payment of fines, and completing Library card application and hold request forms. • Collects payments for Library book sales. • Empties book drop and book collection areas, returns books to available status using catalogue system and shelves Library materials according to established procedures. • Inspects returned books for damage, and makes minor repairs to book covers, spines and labels. • Organizes books into their Dewey number and files them properly. • Assists with mailing overdue notices • Maintains the order and cleanliness Library areas and holdings • Prepares order for replenishing library office supplies and submits them to the Technical Services and Library Finance Administrator. • Receives library materials. • Opens and prepares Library common areas, computers, office equipment and other search tools. • Logs into database statistics of patrons, reference questions and Library usage statistics. • Receives and logs interlibrary loans, notifies patrons of arrivals of requested materials. • Counts monies received for damaged books, overdue fines and copy charges and completes revenue deposit forms. Certified Passport Acceptance Agent at the Frisco Public Library Order Picker/Guest Services Target August 2017 to December 2017 Fill guest's online orders within goal time ● Locate items within the store or back room quickly and efficiently ● Process order into holding room when complete so that the guest is informed their order is ready. ● Assist guests with problems with their purchases in a pleasant and personal manner ● Provide the best possible customer service with a smile Homemaker/Caregiver Self - Plano, TX October 2015 to August 2017 Maintained home and was caregiver to spouse. Managed Bills, scheduling appointments, cooked and cleaned. QA Engineer Oculus - GearVR August 2014 to October 2015 Worked on GearVR, Oculus' mobile (in partnership with Samsung) VR software/hardware. ● Wrote the test plans used to test SDK and release apps/software. ● Performed, stress, functionality, and embedded to engineering testing. ● Used ADB command skills to determine the source of the bug as well as wireless debug. ● Primary QA for GearVR project - Occasionally pulled in outside help from other departments. ● Helped push out 14 releases in 12 months. ● Pinpointed common problem areas in apps so as to better streamline and optimize code. ● Managed and performed testing for 3 release apps, 8 SDK apps, and 1 game. ● Helped train and maintain Oculus' GearVR staff at their E3 booth. Bookseller Half Price Books and Magazines April 2014 to July 2014 Bookseller ● Scanned and sorted items to the shelves and processed the incoming stock ● Staffed the cash registers and provided quick and friendly customer service. ● ● ● ● Maintained assigned section by adding or removing books as necessary. Noted which items and subjects sell and which do not and adjusted stocking accordingly. Located items for customers by phone and in person and if necessary Processed customer forms for discount programs, customer comments, transfers, and mail orders QA Tester Game Circus LLC August 2012 to February 2014 Quality Assurance ● As a mobile game company all our products are only accessible to customers through app stores (Google, iTunes, Amazon) and primary testing installations will be done through these service ● Executed test cases to ensure that game features are implemented and functioning as intended ● Created test cases and plans to ensure that game features are implemented and functioning as intended and expected ● Performed various tests to ensure stability, performance, balancing, and integration of new components and features on various devices ● Created time-frame for expected End of Testing/Approvals and keep to time-frame ● Identified and reported problems/bugs on assigned titles using JIRA databases. ● Utilized the Agile process to coordinate with other teams and departments and hit release deadlines. ● Installed and configured software currently in QA phase of Sprint. ● Utilized Xcode and Android SDK to install and test various game states. ● Coordinated with other testers to complete tasks often working on several products during a single workday. ● Communicated test results with the QA Manager and Development team ● Assisted Development teams with tracking down where the bug occurs or if they have made a specific change, to find out what it is so we can effectively test that. ● Assisted QA manager with creation of documentation regarding results, problems, or changes in software. ● Attended daily meetings and provided input on the state of tasks in QA. ● Tested Facebook game apps on Facebook site.; had one game that was ported to the Facebook website and thorough testing was needed before release and after release to maintain quality. Library Services Representative Plano Public Library System 2010 to 2012 Davis Library ● Provided assistance and support to library programs and activities. ● Assists and instructs the library's patrons in the use of Radio-Frequency Identification (RFID) selfservice check-in, check-out, and fine payment system. ● Check out and check in library books and materials. Replaces materials back on shelves in correct order and maintains shelf order of library materials using the Dewey Decimal System. ● Process patron's library card applications, holds, and periodicals. ● Collect and records fine and fee payments according to City and library policies and procedures. Assist in answering basic technical and directional questions under the supervision of a librarian. ● Maintains and monitors public computer equipment and assists patrons in use of equipment. ● Responds to or refers patron inquiries received via telephone or in person using exceptional customer service skills. Education High school Mesquite High School - Mesquite, TX August 1999 to May 2002 Skills • Microsoft Office (4 years) • Alphabatizing (7 years) • Customer Service (4 years) • Customer Support (3 years) • Computer Skills (10+ years) • Computer Literacy (10+ years) • Phone Etiquette (5 years) • Troubleshooting (5 years) • Jira • Test Cases • Agile • Android • Scrum • Attention to Detail (6 years) • Scheduling (3 years) • Time Management (4 years) • 50+ WPM (8 years) Certifications and Licenses Passport Acceptance Agent October 2018 to September 2020 Driver's License February 2020 to February 2026 TX State DL Assessments Attention to Detail — Expert March 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Expert Customer Focus & Orientation — Highly Proficient August 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient Administrative Assistant/Receptionist — Expert September 2020 Using basic scheduling and organizational skills in an office setting. Full results: Expert Call Center Customer Service — Expert September 2020 Applying customer service skills in a call center setting. Full results: Expert Data Entry: Accuracy — Highly Proficient September 2020 Entering data quickly and accurately. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.