JENNIFER
DELOS REYES
Computer Engineering ,VA
,Content Writer
To work in learning and challenging
environment, utilizing my skill and
knowledge to be the best of my
abilities and contribute positively to my
personal growth as well as growth of
the company and my clients
EDUCATION
2010 - 2014
AMA COMPUTER COLLEGE
Bachelor Degree of
Computer Engineering
CERTIFICATION
Cisco Certified Network
Associate Passer (CCNA 200
-120)
CONTACT
Skype: jennifer.delosreyes30-www.jennifer.d.rodriguez.com
Tarlac City, Philippines
QUALIFICATIONS
·Diligent and hardworking.
·Can work with minimum supervision
·Can do multitasking and
adaptable to environment
·Fast learner and willing to be
corrected from mistakes.
·Can perform and finish assigned
duties on time
·Flexible to various function of work
assigned to
TECHNICAL SKILLS
Hands-on experience in monitoring
and ticketing tools and PC
Troubleshooting
Knowledge in Installation of Operating
System (Windows 7/8.1/10, Linux)
Microsoft Office (emphasis on MS
Word, MS Excel, MS PowerPoint)
Routing Protocols: STATIC, EIGRP,
OSPF, BGP, ACL
Switching: DHCP, VLANS, Trunking
Protocol,
IP Sub-netting, Bomgar Remote
Support
Active Directory(dsa.msc) and Office
365 Administration Management
WORK EXPERIENCE
GLOBE TELECOMMUNICATIONS
Intern NOC – Regional Operation Center (June2014 – August2014)
Provide technical support services; conduct troubleshooting using different monitoring tools, documenting
every step of the isolation until full resolution of the outage on the ticketing System and monitor based on its
status priority level on given time.
Identify and troubleshoot network problems, working collaboratively with different Field Engineers and
other NOCs. Handling calls, tickets, emails and request in a real-time environment.
ASIAN INSTITUTE COMPUTER STUDIES
Computer Technical Instructor (June2015 – 2016)
Used to design and conduct lessons for students
Gave individual attention to students for skills and learning development
Planning and organizing visits, and special activities connected with the teaching of the subject.
Worked with an average of 40 students per section
ARVATO BERTELSMANN
Global IT Service Desk (October 2016 – May 2020)
Handling User Accounts and Account Access Management
Take ownerships of user problems and follow up the status of problems on behalf of users and communicate
progress in a timely manner
Log, categorize and prioritize all issue or request by users via Service Now
Regularly track progress of incidents and keep end users updated with actions on their open tickets
Document and maintain knowledge scripts for new and existing incidents
Monthly update of Audit Report and Role Matrix
Experience with Service Now ticketing system
Office 365 Administration
Basic knowledge of Active directory and user changes
Knowledge of VPN for basic troubleshooting (install/modify accounts/troubleshoot)
HUAWEI TECHNOLOGIES
Data Analyst (March 2021 – April 2022)
Monitoring and Creating Daily Reports for Top Dealer, the Sell-Out, Sell-Through, Inventory and DOS Daily
Monitoring and Creating Daily Reports for the Promoter sell-out so that we can find the way to do the
effective incentive.
Monitoring and Creating Daily Reports for the Concept store and Visibility process.
Monitoring and Creating Daily Reports the target model sales once we have the action such as the
incentive or Price adjustment.
Monitoring the Inventory and LDU per models and new models
OTHER EXPERIENCE
Email Copywriter (Onlinejobs.ph)
Project based
Writing email sequence and email content writing for dog niche,
fitness and health industry
Content Writer
Project based
Writing content to for blogs, product descriptions , social media and
landing page copy for website
Writing daily engagement content for twitter ,and facebook
