Jennifer Dela Cruz

 JENNIFER A. DELA CRUZ - - /- Applying for: Virtual Assistant Executive Summary & Profile Highlights Worked as an executive assistant that's professional responsible for providing administrative support to senior executives, ensuring efficient operation and organization within an office environment. Managed digital marketing campaigns: SEO, social media, website development, electronic direct mails, e-newsletters, and paid media. Managing schedules, Email and calendar management, Project and Task Management and doing Marketing Management. Worked with clients from different industries such as Construction Firm and Hospitality Services Work History Public High School Teacher Company Industry: DEPEd Angeles City - Education August 2016 - February 2024 Reason for Leaving/Exploring: Better Opportunities Specific Duties Worked as a Public Teacher where I set performance goals and tracking improvements and performed administrative tasks Lead classroom at public school to guide students and help them understand academic information and do researching for the benefits of the students Did yearly project and used Monday.com to share the project that I created to my colleagues Customer Support Representative Company Industry: IQOR - Telecommunication December 2015 - July 2016 Reason for Leaving: Got an Offer as a Public School Teacher Specific Duties Processed and issued product orders and service upgrades for customers Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Assisted in fulfilment of customer orders placed in person, via email, online and by telephone Technical Support Representative Company Industry: Sutherland Global Services June 2014 - January 2016 Reason for Leaving: Higher Salary Specific Duties Helped customers set up new systems, applications and software. Provided clear and concise step-by-step technical support to guide clients Asked customers targeted questions throughout troubleshooting to determine smart solutions. Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Installed and set up applications for clients, including anti-virus software and Microsoft office. Certifications Client-EA Dynamics: Understanding client needs and roles. Tailored Approach: Adapting to client preferences for personalized service. Task Management: Efficient handling of tasks and expectations. Email & Calendar Management: Professional email writing and scheduling. Communication Skills: Clear presentation of results and handling feedback. Proactive Problem Solving: Asking the right questions and setting expectations. Follow-ups and Reporting: Providing recommendations and creating detailed reports. Core Skills Account Management Payable and Receivable Administration Administration and Management - Calendar/Schedule Administration and Management - Client Relationship Administration and Management - Customer Query (either Phone or Email or Chat) Administration and Management – Email Administration and Management - Files /Documents Administration and Management - Projects (Project Management) Administration and Management - Report Creation and Presentation Appointment Setting Bookkeeping Calls Handling – Inbound Calls Handling – Outbound Chat Support Communication computer Literacy Customer Management Customer Support Customer-Vendor Relationship Data Entry Email Support Excel/Spreadsheet Upkeeping Excellent Problem-Solving Files/Documents Management Invoicing Presentation Software Skills: Calendly Canva Cap cut ChatGPT Discord Drive Dropbox Excel Facebook Gmail Google Calendar Google Chat Google Earth Google Hangouts Google Search Console Google Sheets Google Slides Google Workspace Grammarly Instagram LinkedIn Messenger Microsoft Office 365/ Suite (Word/Excel/PowerPoint/One Drive/OneNote/Outlook/Teams) Monday.com