Jennifer De Leon Asis

JENNIFER DE LEON ASIS Experienced Customer Happiness Champion and an Executive Virtual Assistant with a demonstrated history of working in the freelancing and outsourcing/offshoring industries. A self-starter, an excellent team player, and results-driven. Interacts well with all levels in the organization and with a high level of initiative and integrity. A strong professional with a Bachelor's Degree focused in Communications from Saint Louis University PH. s i s A n o e L e D r e f i Jenn CONTACT -- Las Piñas City and Baguio City, PH COMPETENCIES Customer Service Recruitment and Headhunting Talent Management Employee Engagement Events Planning Executive and General Virtual Assistance Client Relations Management WORK EXPERIENCE EA TO CEO/GENERAL MANAGER FOR E-COMMERCE WEBSITE | US CLIENT (PROJECT-BASED) APRIL 22, 2024 JULY 31, 2024 Executive Support: Efficient email management for the founders. Coordinate and schedule meetings, including note-taking responsibilities. CRM maintenance for tracking close contacts, appointments, and relevant updates. Execution of a range of administrative tasks and personal errands to boost founders' productivity. E-Commerce and Transition Management: Leadership in the transition of the e-commerce platform, including marketing strategies, domain, and supplier coordination. Collaboration with marketing teams to refine and implement PPC ad campaigns. Supervision of inventory management, order fulfillment, and customer service to ensure a seamless consumer experience. Establishment of regular communication with all stakeholders through group chats and scheduled discussions. Administrative and Research Tasks: Data entry and research into vendors, gifts, service providers, and any adhoc projects or tasks. Organization of travel arrangements and management of appointments across professional and personal spheres. Social Media Engagement and Community Moderation TOOLS • Zendesk • Gorgias • GMail • Freshdesk • Shopify • Odoo • Neto • AliExpress • Dsers • Shogun Landing Pages • Klaviyo • Judge.me • OneClick Upsell - Zipify OCU • EStore • Red Stag Fulfillment • Blade • ShipEdge • Bolt • AfterShip Returns • Stallion Express • Slack • Google Chat • Microsoft Teams • AgoraPulse • Notion • Asana • Trello • Clickup • Zoom • Google Meet • Microsoft Teams Video Conferencing • Reclaim • Calendly • Google Calendar • Microsoft Outlook Calendar CHIEF OF STAFF | EA TO CEO & COO OF WEB 3.0FOCUSED DATA INTELLIGENCE PLATFORM | US CLIENT JUNE 06, 2022 OCTOBER 25, 2024 Draft communications and meeting agendas on behalf of the co-founders Attend meetings with co-founders Assist with meeting coordination and preparation Manage calendars, schedule meetings, and conference calls Arrange travel and accommodations Process expense reports Own and manage side projects that require good judgment, strong analytical skills, and effective communication Coordinate team-building activities and events Help manage the company's virtual assistant team VA FOR GENTLEMEN'S CLOTHING STORE | UK CLIENT MARCH 08, 2022 JANUARY 26, 2024 Email support Chat support Social media comment monitoring & messages List orders to the production sheet List ordered items for payment to the vendor Utilize 3PL software alongside Shopify to modify orders and generate draft orders within the Shopify platform CUSTOMER SUPPORT & MARKETING VA TO FOUNDER/CEO FOR SHOPIFY STORE | AU CLIENT ACADEMIC HISTORY SAINT LOUIS UNIVERSITY, PH Bachelor of Arts in Communications - SEPT 24, 2021 AUGUST 15, 2022 CUSTOMER SERVICE: manage emails, moderate/reply to comments/messages on Facebook, Instagram, and TikTok, create macros on Gorgias, changing, refunding, and cancel orders according to store policies, reshipping products to customers when needed ORDERS & FULFILLMENT: use 3PL software and Shopify to make changes to orders, create draft orders in Shopify, and respond to PayPal disputes and credit card chargebacks MARKETING: find influencers to collaborate with -Influencer outreach, manage and follow up with influencers, communicate with influencers, keep track of influencers, generate discount codes, create influencer orders SME & CUSTOMER SERVICE FOR UP-AND-COMING GLOBAL CAMPING BRAND | AU CLIENT AUG 06, 2020 APRIL 04, 2022 Help write Customer Service Processes Buddy up and train new agents Identify customer needs, recommending products and solutions Manage emails, social media, and online chat requests Arranging warranty returns, replacements, and refunds Liaised with our Australian / New Zealand / USA warehouses Orders, Fulfillment, Shipping