Jennifer Chioma Ezeofor

JENNIFER CHIOMA EZEOFOR Executive Virtual Assistant 📧-📞 - 📍 Working Remotely SUMMARY Proactive and detail-oriented Executive Virtual Assistant with extensive experience in administrative support, customer service, and project management. Adept at handling multiple tasks, managing schedules, coordinating events, and maintaining effective communication with clients and teams. Skilled in various software tools, including Google Workspace, CRM systems, and project management tools. Committed to enhancing productivity and delivering exceptional service. PROFESSIONAL EXPERIENCE Community Manager - ACE July 2024 - September 2024 Managed the schedule of the Community Manager, including meetings, appointments, and events. Handled incoming and outgoing communication (emails, calls, messages) professionally, responding promptly to client and resident inquiries. Assisted in organizing community events, such as social gatherings and holiday celebrations, contributing to a positive community atmosphere. Coordinated with vendors for maintenance and service delivery, ensuring timely completion. Supported financial tasks, including processing invoices, tracking expenses, and preparing budgets. Helped manage social media content to promote the community and engage with residents and prospective clients. Customer Service Representative November 2024 - Present Managed inbound calls and emails, addressing customer inquiries and concerns. Resolved customer complaints and issues, ensuring satisfaction and loyalty. Provided accurate product and service information, upselling where appropriate. Maintained detailed records of customer interactions using CRM systems. Collaborated with cross-functional teams to resolve complex issues, contributing to improved customer experience. KEY SKILLS Administrative Skills: Calendar management, scheduling, record-keeping, document management. Communication: Excellent written, verbal, and interpersonal communication skills. Customer Service: Problem-solving, conflict resolution, customer relations, upselling. Technical Skills: Proficiency in Google Workspace (Docs, Sheets, Calendar), CRM systems, Microsoft Office Suite (Excel, Word), Zoom. Project Management: Event coordination, task delegation, vendor management, budget tracking. Research & Analysis: Conduct market research, analyze trends, and improve processes. EDUCATION & CERTIFICATIONS Maurid Polytechnic, Akwa Ibom Higher National Diploma (HND), Public Health Graduated: 2023 ALX Africa Virtual Assistance Training Completed: September 2024 ADDITIONAL EXPERIENCE Self-Employed, Clothing Business 2022 - 2024 (Oma’s Place on Facebook) Established and managed a small business offering services. Successfully retained a customer base of about 300 people (wholesalers and retailers). Handled all aspects of the business, including marketing, sales, and financial tracking. Coordinated ads and wrote content ideas to boost sales proactively. Secretary St Thomas of Villanova 2020 Organizing and servicing meetings {producing agendas and taking minutes). Scheduling appointments and supporting other staff. Managing databases. Keeping financial records and safekeeping money at the bank. Typing, preparing, and collecting reports. ADDITIONAL INFORMATION Available for both full-time and part-time remote opportunities. Proficient in English. Tech-savvy and adaptable to new tools and software. REFERENCES Available upon request.