Jennifer Chinwendu Ajibo

Proactive, flexible and impact-driven Remote Customer Service Representative with 4+ years of experience improving retention, managing client relationships, resolving complex issues, and driving customer satisfaction, streamlining workflows, and supporting business growth in fast-paced digital environments. 

Passionate about innovation, inclusion, and delivering outstanding customer experience.

I am skilled at:

✅Cold calling 

✅ Inbound and outbound calling 

✅Cross_cultural communication and remote collaboration 

✅ Problem solving and conflict resolution 

✅ Adaptability 

✅ Attentive listening 

✅ Client relationship management 

✅ Google Workspace and CRM

Summarily, I am experienced in:

✅ Building and managing stronger client relationships and handling customer's complaint

✅ Streamlining workflows

✅ Resolve complex issues efficiently

✅ Delivering seamless customer experiences

✅ Cross cultural communication and remote collaboration 

✅ Driving customer satisfaction and improving retention 

✅ Supporting business growth in fast-paced digital environments

✅ Familiarity with CRM Tools and Customer Support Working Tools, which includes:

1). Communication tools, which includes:

a). Phone system/VoIP( Aircall and Ring Central)

b). Email support(Gmail and Outlook)

Live chat/Real time support(LiveChat App)

c). Social Media platforms( Twitter X, Facebook, messenger, WhatsApp Business, Instagram)

d). Video call platforms( Zoom, Google Meet, Slack, Microsoft Teams)

2). CRM Tools, which includes:

a). HubSpot

b). Zoho CRM

c). Freshsales

d). Pipedrive

3). Help Desk and Ticketing System Tools, which includes:

a). Zendesk

b). Zoho desk

c). Help Scout

4). knowledge Base and Self Service Tools, which includes:

a). Confluence

5). Productivity/Project Management and Collaboration Tools, which includes:

a). Slack, Zoom, Teams, Google Meet(can be used for screen sharing too).

b). Google Workspace and Microsoft 365( Documents, Spreedsheets, Calenders)

c). ClickUp

d). Google Chat

e). Trello, Asana, Monday.Com (For Task Management)

6). Survey and Feedback Tools, which includes:

a). Survey Monkey

b). Google Form

7). Ai and Automation Tools, which includes:

a). Chatbot (ManyChats)

b). Ai Assistant like ChatGPT

8). File Sharing and Storage Tools which includes:

a.) Google Drive/Dropbox/Microsoft OneDrive

b.) WeTransfer

9). Scheduling and Appointment Tools which includes:

a). Calendly

b). Acuity

c). Outlook Calendar.

d). Google Calender