Jennifer Chinwendu Ajibo

Proactive, passionate, and dynamic Customer Service Representative with over 4 years of

experience and with proven expertise in customer support, cold calling, lead generation,

and appointment setting.

Skilled at handling high-volume inquiries, resolving complex issues, and driving

customer satisfaction in fast-paced digital environments, managing client relationship,

building rapport with clients, handling objections, and driving business growth through

strategic outreach.

Recognized for delivering exceptional service, solve customer related

complex issues, exceeding sales targets, and converting prospects into loyal customers.

Adept at using CRM tools and customer service representative working tools to

streamline processes and maximize productivity. Highly motivated, results-driven, and

ready to bring immediate value to a forward-thinking organization.

Passionate about innovation, inclusion and delivering excellent customer experiences

and supporting business growth in global remote teams.

SKILLS

-Customer Relationship Management (B2B & B2C)

-Cold Calling, Inbound, Outbound Calling and Appointment Setting.

-Conflict Resolution & Problem Solving

-Upselling & Cross-Selling

-Remote Collaboration & Cross-Cultural Communication

-Training & Onboarding New Staff

-Workflow Optimization & Knowledge Base Management

-KYC Verification & Data Entry

PROFESSIONAL EXPERIENCE

1)Remote Customer Support Specialist – AmeriSTEAM Edu (US) (Part time)

Remote & On-site| Dec 2021 – Jan 2024

-Delivered support to 1,000+ students and parents, achieving a 95% satisfaction rate.

-Introduced a knowledge base that cut repeated queries by 5%.

-Trained new staff, reducing onboarding time by 10%.

-Collaborated with sales to convert 15% of inquiries into leads, driving revenue growth.

-Designed a follow-up system that boosted client retention by 22%

and acted as a middle man to fasten registration of Nigeria branch company.

2)Cold Caller – JCA Real Estate & Properties (Contract)

Remote | Apr 2021 – Nov 2024

-Conducted an average of 70–100 outbound calls daily to prospects, introducing

company services and qualifying and directly supporting the sales team in closing

high value deals.

-Increased sales pipeline by 40% within the first 6 months through effective cold calling

and follow-up strategies.

-Maintained detailed lead records in CRM systems, ensuring accurate tracking, timely

follow-ups, and improved client engagement.

-Recognized for exceeding monthly KPIs in lead generation, and outreach performance.

-Strengthened customer relationships by listening to prospect needs, handling

objections professionally, and positioning solutions that matched client goals.

-Strengthened client relationships in property sales and rentals.

-•Supported remote operations with research and data entry to ensure efficiency.

-Trained 30 new staffs and reduced onboarding time by 5%.

3)Customer Experience Officer – OPAY (FinTech) (Contract)

Remote | Jun 2022 – Mar 2025

-Supported 5,000+ users with KYC verification and payment issues.

-Reduced customer complaints by 40% through proactive issue tracking and resolution.

-Partnered with product team to enhance mobile app UX, improving satisfaction scores.

-Followed up on loan repayments, directly contributing to revenue growth.

-Provided seamless support via email, phone, and social media channels, Slack and Google Meet.

1). Communication tools: Aircall, Ring Central, Gmail, Outlook, Live Chat, Business

Suite, WhatsApp Business, Messenger, Facebook, Twitter X, IG, Zoom, Google Meet,

Slack, Microsoft Teams.

2). CRM Tools: HubSpot, Zoho CRM, Freshsales, Pipedrive

3). Help Desk and Ticketing System Tools: Zendesk, Zoho desk, Help scout

4). knowledge Base and Self Service Tool: Confluence

5). Productivity/Project Management and Collaboration Tools: Slack, Zoom, Teams,

Google Meet, Click up, Google Chat, Trello, Asana, Monday.com, Google Workspace

and Microsoft 365( Documents, Spreadsheets, Calenders)

6). Survey and Feedback Tools: Survey Monkey, Google Form,

7). Ai and Automation Tools: Chatbot (Many chats), ChatGPT

8). File Sharing and Storage Tools: Google Drive, Dropbox, Microsoft OneDrive,

WeTransfer

9). Scheduling and Appointment Tools: . Calendly, Acuity, Outlook Calendar, Google

Calendar