Jennifer Chinenye Okpe

JENNIFER OKPE Lagos, Nigeria | - |-| PROFESSIONAL SUMMARY Virtual Assistant with 3 years of experience in email marketing, lead generation, CRM management, and workflow automation. Skilled at helping businesses streamline operations, improve customer relationships, and save time through efficient systems. Known for professionalism, empathy, and strong attention to detail, I bring precision from my medical sciences background and people skills from sales, ensuring clients and customers feel supported. CORE SKILLS             Virtual Assistance & Administrative Support Email Marketing Campaigns & Automation Lead Generation & Appointment Setting M Tools: CRHubSpot, Zoho, Trello, ClickUp Workflow Automation: Zapier, Airtable Prospecting Tools: Apollo.io Customer Support with Empathy & Professionalism Attention to Detail in Data & Documentation Telehealth Support & Client Coordination Technical Skills: Microsoft Office Suite, Google Workspace, Apollo.io, and Trello. Sales Expertise: Lead generation, client relationship management, sales analytics, and negotiation. Soft Skills: Time management, confidentiality, adaptability, and problem-solving. PROFESSIONAL EXPERIENCE Virtual Assistant – Remote Webselenese | April 2023 – Present         Managed client email campaigns with open rates improving by 20 Researched and organized lead lists using Apollo.io and integrated them into CRM platforms. Built automated workflows in Zapier and ClickUp, saving clients 10+ hours weekly. Maintained accurate CRM records, reducing missed follow-ups by 30%. Delivered empathetic customer support across email, chat, and calls, achieving 95% satisfaction rates. Coordinate email communication, responding promptly to inquiries and escalating critical issues when necessary. Validate email lists using tools like Verify and Hunter.io, ensuring communication accuracy. Provide consistent administrative support, including travel coordination, file management, and reporting. Sales Representative And Customer Support Elixir Kaunt | January 2023 – March 2024   Surpassed sales targets by 20% through strategic client outreach and relationship management. Developed tailored sales presentations and proposals, aligning with client-specific needs and preference    Handled inquiries with empathy and patience, maintaining satisfaction levels above 90%. Collaborated with internal teams to implement customer feedback and improve service quality Customer Support Representative INFANCO | May 2022 – February 2023     Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across multiple channels. Utilized CRM tools to maintain accurate customer records, ensuring a seamless support experience. Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining concerns. Collaborated with internal teams to implement customer feedback, enhancing overall service delivery. Medical Laboratory Sciences Intern University of Nigeria Nsukka Teaching Hospital (UNTH)| June 2022– March 2023     Documented lab and administrative records with zero errors. Streamlined documentation processes, reducing task completion time by 10%. Handling Patient Information with Confidentiality & Accuracy Supported medical teams with lab tests, data documentation, and administrative tasks. Executive Assistant Elixir Computers | October 2015 – March 2017   Scheduled meetings, coordinated email communication, and managed daily administrative tasks. Enhanced employee productivity by training staff in MS Word, Excel, and PowerPoint. EDUCATION Bachelor of Medical Laboratory Sciences (BMLS) University of Nigeria, Nsukka | 2019 CERTIFICATIONS    Certified Virtual Assistant – ALX (2024) Customer Support/Sales & Marketing – Digital Witch (2024) IT Support – Digital Witch (2025)