Jennifer Catap Mendoza

JENNIFER MENDOZA AMAZON VA SPECIALIST AMAZON SERVICES Product research ABOUT ME "I help Amazon sellers optimize their ecommerce businesses and boost their profits by providing comprehensive and cost-efficient services. These include finding winning products, conducting competitor analyses, creating listings, processing orders, and much more." CONTACT-www.linkedin.com/in/jennifer-catapmendoza https://jenmendoza.mystrikingly.com PERSONAL SKILLS Excellent written and verbal communication Strong organizational and time management skills Proficiency in data entry Ability to thrive in a fast-paced environment High-speed internet connection TECHNICAL SKILLS Web Research: Proficient in using search engines like Google. Email Platforms: Competent in using Gmail and other email applications. Microsoft Office: Proficient in Word, Excel, and PowerPoint. Google Suite: Skilled in using Docs, Sheets, Slides, and Calendar. Communication Apps: Familiar with Skype, WhatsApp, Asana, Zoom, Slack, FB Messenger, and others. Design Tools: Proficient in using Canva for creating visual content. Conduct thorough product research to gather important information and identify potential winning products. supplier sourcing Securing the best, most profitable deals for your business and adeptly negotiating with suppliers. product listing Assist you with product listing optimization, including crafting informative descriptions and detailed titles to attract customer attention AMAZON TOOLS Helium 10 Jungle Scout Keepa Amazon Seller Central Slack Shipstation AMAZON TRAINING AMAZONATIONPH SELLER VIRTUAL ASSISTANT MASTERCLASS (ASVA) Elite 8-week intensive and hands-on Amazon virtual assistant masterclass in the Philippines mentored by an 8-figure Filipino Amazon FBA Seller. EXPERIENCE Amazon Virtual Assistant Imperial Quality 2023 - 2024 Handling the various tasks involved in running an Amazon business. Customer service tasks include creating message templates to send to customers and answering customer queries. Order fulfillment tasks such as placing orders, downloading shipping labels, tracking the shipments, managing returns and refunds. Customer Service Representative Eperformax Contact Center Answering Inbound Calls Data Entry and documentations Handling customer complaints Providing product and service information