Jennifer Cabilao

Jennifer Cabilao Professional Goals To work in an organization where I can acquire new knowledge, sharpen my skills, and put my efforts on achieving organization, as well as personal goals. Get in touch! Work Experience Mobile: Customer Service Associate - Email: - Address: 7-112 Pagsabungan, Mandaue City, Cebu, Philippines 6014 Specializations - Email Handling - Phone Handling - MS Word - MS Powerpoint - MS Excel - Google Docs - Google Calendar Academic History University of San Carlos - Main Campus Bachelors of Science in Business Administration Major in Entrepreneurship Concentrix - Cebu | September 2019 - July 2020 Retention Account Associate received large number of calls from customers who want to cancel their service. My main task is to save the customer from cancelling their service by listening and understanding their reason from cancelling trained on how to handle different kinds of customers. trained to have a happy and satisfied customer in every call. Admin Assistant Hillsview Mangosteen Tea - Cebu | July 2017 - December 2018 tracking employees attendance (store crews) tracking yesterdays sales and if cash was remitted and/or deposited daily inventory of stocks (both store and warehouse) communicating to the main office for daily inventory and sales finding or posting for new prospect to be part of our team setting team meetings and minutes of the meeting making schedules for store employees communicating with resellers email and phone handling tracking expenses bookkeeping making month-end reports (paper and PowerPoint presentation) Tools Used: Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Google Docs, Google Calendar June 2007 - March 2010 University of San Carlos Technological Center Bachelor of Science in Industrial Engineering June 2010 - October 2013 Sales /Store Supervisor Dunkin Donuts - Cebu | September 2014 - January 2016 tracking employees attendance (store crews) conduct end of the day reading for each store and get sales deposit everyday sales daily inventory of stocks communicating to the main office and manager for hourly inventory of products and sales giving projections to manager for sales making schedules for store employees making month-end sales reports conduct monthly store crew's evaluation conduct store trainings and familiarization for new hires