Jennifer Bagwell

Mobile:- ID:-X. 24 years old. Email:-Address:Ciudad Sandino, residencial San Andrés Km 10 carretera Nueva a León, Casa D 02 bloque Norte, Managua, Nicaragua. I would like to obtain an entry level position as a sales executive or any other positions that may be available during this time. I would like to achieve growth opportunities within the company, in which my work experience and skills would be eligible, and I am always willing to learn to perform my work effectively. School education • Elementary: Nicaragua Christian Academy International. (May 2001- August 2007). • Secondary: Nicaragua Christian Academy International. (May 2008-August 2014). Interships • New Life Nicaragua NGO. (January 1,2012-January 12,2016). • I worked with newborn babies and 6-year-old children who had special needs and disabilities with severe malnutrition. I helped children develop skills and nutritional growth with cognitive, motor and language skills. • • Internship at SassyFrass Consignment Store Sylva, NC. (March 2015). Sales Clerk/ Manager . • Furniture Store Designer/Decorative Interior Designer. • • Professional translator and interpreter. (August 15, 2011-present). Translation and interpretation from Spanish to English Communicative and written. (Viceversa). Work experience OneLink BPO (December 13,2020- October 2,2021) • Customer Service at Instacart Campaign • Helped customers with online grocery shopping and handled difficult calls with order and deliveries.(OneLink closed business relations with that campaign and I got transferred to a new one). • • Cash app Customer service representative (Virtual wallet like Apple Pay,Venmo,PayPal etc). Handled voice, chats and emails regarding any customer issues and inquiries, at all times making sure that the customer was provided with excellent customer care. Soluciones Aguilar (January 1, 2019 – December 5, 2019) • Customer service and soft sales. • Medical appointment setter • Worked for Business Debt Adjustors campaign. Market Research Analyst Priority Metrics Group Nicaragua. (July 4, 2017 – May 10, 2018). • I spoke with CEO’s, CFO’s, scientists and many other people from multiple industry lines. • Provided financial profiles for many industries and positions. • Investigated and outgoing call companies, as well as resonating incoming calls. • I used Excel, Microsoft Word and Power Point for marketing and analysis. Temporary English Teacher at Academia Europea (April 2, 2017 -October 15, 2017). • Taught writing , reading and how to speak the English language. • I worked with children and adults of various age groups. • Structured action plans were provided. • Taught group classes and private classes. 2 Convergys Customer Service Representative in Nicaragua US Cellular (November 3, 2016 - February 4, 2017). • Provided solutions for incoming calls from customers who needed technical assistance for phone activatios,new phone numbers and phone deactivations. • Soft sales. • IT support. Customer Service Representative SITEL Nicaragua S.A. (January 01,2016July 5,2016). • My very first job at 17 years old in the telecommunications industry and my first job ever. • Capital One Campaign • Provided accurate and appropriate information in response to empathy, customer inquiries in a timely manner. • Versatile customer support in a high volume call environment Soft sales. Attributes: • • • • • • • • • • • • 3 Native spoken and written English. Great communication and interpersonal skills. Strong work ethic. Analytical skills . Computer skills (Microsoft Word, PowerPoint and some knowledge of Excel). Flexible / adaptable. Positive attitude / team player. Goal-oriented. Strong willingness to learn. Receptive to feedback. Creative. Trustworthy. Teamplayer. Very well experienced in the telecommunications industry.