Jennifer Appiah

JENNIFER APPIAH Accra, Ghana |Remote PROFESSIONAL SUMMARY Proactive and highly organized Executive Assistant with over 7 years of experience supporting executives and business operations in fast-paced environments. Skilled in calendar management, inbox organization, workflow coordination, and task tracking to ensure smooth daily operations. Strong communicator with excellent written English, known for anticipating needs, protecting executive time, and ensuring nothing falls through the cracks. Experienced in remote collaboration using Google Workspace, Zoom, and project management tools. CORE COMPETENCIES • • • • • • • • • • • • Executive Calendar & Time Management Email & Inbox Management Task & Deadline Tracking Workflow & Systems Improvement Meeting Coordination & Documentation Google Workspace (Docs, Sheets, Gmail, Calendar) Project Management Tools (Trello / Asana – if applicable) Zoom & Remote Communication Platforms SOP Creation & Process Documentation Data Entry & File Organization Confidential Information Handling Strong Written & Verbal Communication PROFESSIONAL EXPERIENCE Executive & Administrative Support Remote USA / Contract Role 2022 – 2023 • Managed executive calendars, scheduled meetings, and coordinated appointments across multiple time zones. • Monitored and responded to emails on behalf of executives, drafting professional replies and follow-ups. • Prioritized time blocks and ensured schedule protection to maximize productivity. • Tracked tasks, deadlines, and follow-ups to ensure strong execution and accountability. • Created organized digital filing systems for efficient document retrieval. • Prepared reports, summaries, and formatted documents for executive review. • Assisted in developing simple workflow systems to improve efficiency. • Maintained strict confidentiality when handling sensitive business information. Administrative / Operations Support Aniwaa Wine & Liquor — Kumasi Jan 2020 – Sep 2024 • Provided executive-level administrative support including calendar coordination and meeting preparation. • Managed high-volume email communication while ensuring timely and professional responses. • Coordinated communication between management, team members, and vendors. • Tracked sales and inventory data using Excel to support operational decisions. • Assisted with workflow planning and internal process organization. • Maintained digital and physical records with high attention to detail. Customer Service Support Representative • • • • Responded to high-volume customer inquiries via email and phone with professionalism. Drafted clear and structured email communication. Updated CRM systems to maintain accurate records. Prepared weekly reports summarizing trends and feedback. EDUCATION Bachelor of Science, Applied Health Brigham Young University -Idaho — 2026 – Present Bachelor of Science, Health Science University of the People — 2025 – Present WASSCE, General Arts Serwaa Nyarko Girls’ Senior High School — 2016 – 2019 CERTIFICATIONS • • • • • Workflow Specialist Virtual Assistant Technical Support Networking Basics Network Addressing & Basic Troubleshooting Business Management & Entrepreneurship TECHNICAL SKILLS Google Workspace Microsoft Office Suite Basic CRM Systems Cloud File Management Zoom & Virtual Collaboration Tools AVAILABILITY Available to work 8:00 AM – 5:00 PM CST Open to long-term remote collaboration