Jennifer Anuforo

JENNIFER ANUFORO Customer Service Representative Email, Portfolio Linkedin PROFESSIONAL SUMMARY With 4 years of experience in Client Support Management and Application Support, Proven ability to handle tasks, facilitate communication, manage schedules, and nurture client relationships. I aim to optimize organizational productivity and deliver outstanding customer experiences. Seeking to leverage expertise in account management, sales, and customer success to contribute to growth. CORE COMPETENCIES Client Onboarding Account Management Time management Training and Support Project Management Lead management Technical Implementation Prospecting and Outreach Data Entry SKILL HIGHLIGHTS ● Excellent communication, problem-solving skills, and a passion for learning new technologies. ● Proficient in using Microsoft Office Tools (MS Word, Excel, PowerPoint), Google Suites, and Project Management ● Tools (Zendesk, Intercom, Jira, Asana, Hubspot, Notion, Trello, Airtable), and CRM systems ● Proficient in account management, building, and maintaining strong relationships with clients to drive customer retention and upsell opportunities. PROFESSIONAL EXPERIENCE Lavetire United States (Remote) Chat Support Representative March 2024-July 2024 ● Enhance customer service by researching complex inquiries & sharing solutions, generating draft responses (FAQs) ● Increased customer satisfaction (6%) & reduced contact rate (7%) by fostering positive relationships and providing proactive support. ● Supported product development by establishing a user feedback loop & contributing to the internal knowledge base (reduced resolution time by 10 hours). ● Collaborated with internal teams (Sales, Support, Operations, Product, Engineering) to deliver exceptional customer experiences. Wellnite Medical Group PA United States (Remote) Credentialing Specialist Sept.2022–March 2024 ● Reviewed and processed credentialing application forms for providers seeking to join the insurer's network and ensured accurate provider information entry on CAQH. ● Managed the credentialing process from initial application review to final approval or denial. ● Achieved a 95% verification success rate for providers joining the Wellnite platform. ● Improved inter-departmental communication and problem-resolution efficiency by 25%. ● Updated provider's insurance directory to facilitate patient referrals. Rarewox Client Support Agent ● ● ● ● ● United States(Remote) August 2021–Sept 2022 Assisted customers with inquiries, complaints, and support requests via phone and email. Resolved issues related to billing, account management, and product usage. Provided customers with accurate product information and guidance. Processed customer requests for refunds, exchanges, and product replacements. Contributed to team meetings and provided feedback on improving customer service processes. EDUCATION Bachelor of Science in Public Health– Osun State University 2020