Jennifer Anne Villadolid

I am Jennifer Anne Villadolid and I have worked as a Technical Support Representative (tiers 1 and 2) for 10 years and as Customer Support representative and Account Manager for 2 years. I have handled various teams and was responsible for coaching, providing feedback, recognition and update roll-outs.

I have been part of the awesome Tier 2 team of Email and Desktop Integrations for Salesforce and have extensive experience when it comes to testing and identifying bugs, as well as replicating issues.

In tel:2016, I started working for ClickSend as a remote employee. I was part of the Customer Support team and was given additional tasks after a few months. I was responsible for Account Management, assisting in recruitment, getting new people onboard, new hire training, coaching and providing feedback to other support staff, monitoring the attendance for payroll purposes, and was also responsible for the modification of our Customer Service training guide, some help articles and the email templates which we use in sending emails to our users. I became the Customer Service Manager.

I have had the pleasure of helping users resolve their issues by walking them through live chat, email, and via remote session. I also have a few months of experience in training new hires to get them equipped with the knowledge and how to's to be fit for their role and two years being a Team Manager.

I cannot say that I am an expert in everything but what I can say is that I make it a point that I excel in everything that I do. Whether it is being a trainer, a manager, or even part of the support team.