Jennifer Amarachi. I

IWUAGWU JENNIFER AMARACHI 31 Obajimi Street, Egan, Isuti Road, Lagos State, Nigeria--LinkedIn PROFESSIONAL SUMMARY A reliable and detail-oriented professional with experience in customer service, virtual assistance, and sales support. Skilled in handling customer inquiries, managing administrative tasks, and generating leads to support business growth. Proficient in CRM tools, communication, and problem-solving. A fast learner with strong time management and teamwork skills. CORE SKILLS  Customer Service & Client Support  Virtual Assistance & Administrative Support  Lead Generation & Sales Support  Appointment Scheduling & Calendar Management  CRM Tools (HubSpot, Salesforce, Zoho CRM)  Microsoft Office & Google Workspace  Time Management & Organization  Problem Solving & Troubleshooting  Data Entry & Reporting TECHNICAL TOOLS  CRM Tools: HubSpot, Salesforce, Zoho CRM  Project Management: Trello, Asana, Monday.com  Lead Generation: LinkedIn Sales Navigator, Apollo  Administrative Tools: Microsoft Office (Word, Excel, PowerPoint), Google Docs  Technical Support: Email configuration, basic system troubleshooting WORK EXPERIENCE Customer Service Representative (Onsite) Sinergia Limited – Lagos, Nigeria January 2022 – Present  Handled 40–60 customer inquiries daily via phone, email, and in-person interactions.  Resolved complaints and ensured a 90% customer satisfaction rate.  Assisted customers with product information, orders, and issue resolution.  Maintained accurate customer records using CRM systems.  Improved response time and service efficiency by 25% through effective follow-ups. Virtual Assistant (Remote) Comprehensive Business Enterprise – Remote Administrative Support January 2020 – December 2020  Managed scheduling, appointments, and communication for staff and students.  Handled email management and organized digital records.  Conducted research and prepared reports to support daily operations.  Improved task organization and workflow efficiency by 20%.  Maintained accurate data entry and documentation. Lead Generation & Sales Specialist (Onsite) Sinergia Limited – Lagos, Nigeria February 2021 – December 2021  Generated 70+ leads monthly through outreach and prospecting tools.  Promoted products and services, contributing to a 15–20% increase in sales.  Engaged potential clients through calls, emails, and direct interaction.  Followed up on leads to improve conversion rates.  Maintained accurate sales records and customer databases. EDUCATION Godfrey Okoye University, Enugu Bachelor’s Degree – Geology and Mining Graduated: 2019 CERTIFICATIONS  Digital Witch – IT Support & Tech Tools Training ACHIEVEMENTS  Improved customer satisfaction and response time in service roles  Contributed to increased sales through consistent lead generation  Maintained high accuracy in administrative and CRM tasks  Recognized for teamwork and effective communication HOBBIES  Learning new skills  Reading and self-development  Problem-solving activities REFERENCES Available on request