Jennifer Akunna Okorie

JENNIFER OKORIE AKUNNA Abuja Nigeria Lokogoma Abuja,-,-Virtual Assistant|| Customer Service Support ||Lead Generation/Airbnb||Data Entry|| Appointment Setting|| Telemarketing|| Email Management PROFESSIONAL SUMMARY Versatile, details-oriented Virtual Assistant and Customer Service professional with about 5 years of experience Providing exceptional Support and ensuring projects are completed on time with great precision. Strive in a fast-paced, virtual environment following established procedures and practices to exceed all customers expectations while making acceptables innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery, focusing on providing top notch clients support, solution provision, and developing relationships to ensure customer loyalty and business growth. I have B2B and B2C sales experience, I have proven experience in other fields such as lead Generation/Airbnb, Customer Service support, email management and many more. I am extremely skilled in human management and excellent in multitasking. I have exceptional communication and negotiating abilities which have helped clinch sales contracts via email, phone conversation, and Zoom presentations. Skilled in offering exceptional organizational/ administrative fast-paced typing, and good and effective communication. Some valuable tools and CRM I use such as Apollo, Hubspot, Slack, Loom, Leadscrape, Zillow, Monday.com, Zendesk, Calendly, Click -up, pick-Time, Trello, Google Suite and some others. RELEVANT SKILLS Virtual Assistant / Administrative Duties Good working knowledge of communication and workspace management tools: Zoom, Loom, Slack, Hubspot, Calendly, and others. Customer Service support Provides outstanding customer service, data Entry and process orders for multiple clients exceeding all customers service expectations. Lead Generation Reach out to leads increase and build a pipeline of prospective customers and manage interface. Data Entry Proficient in Computer applications; (MS: Word, Slides, PowerPoint, Excel and Google Apps) Appointment Setting Maintains a detailed calendar to coordinate schedules, tasks and appointments, book/set up meetings with a view of time zone - difference and send prompts and reminders. Telemarketing Coordinate outgoing and incoming client calls for both internal and external customers to provide office technical and other needed support. Email Management Strong knowledge of various email marketing tools, to ensure customer success. WORK HISTORY Suburban Fiber company Fault Management 12/2020 to 11/ 2023 Nigeria Military School Teaching Assistant 5/2019 to 5/2020 Queens Corner Sales Specialist 3/2006 to 9/2018 Destiny Cyber Cafe Computer Operator 8/2015 to 8/2016 EDUCATION Federal Polytechnic Nasarawa, Nasarawa State Higher National Diploma Computer Science Federal Polytechnic Nasarawa, Nasarawa State National Diploma Computer Science CERTIFICATION/TRAINING Lead Generation Foundations Excellent Lead Generation training. LinkedIn Learning Technical Support Fundamentals Technical Skills, IT Service and Management. Coursera B2B Sales Foundations Exploring the scope in Business -to-Business Sales. LinkedIn Learning Upwork Proposal Mastery The complete guide proposal writing training. Udemy Customer Service Foundations Upscaling in Customer Service Support, lendering effective service to customers. LinkedIn Learning Cyber security and networking ICSI/ CNSS Certified Network Security Specialist. ICSI Email Management Efficient guide on Email and Time Management. LinkedIn Learning Digital witch Support Community Training on Virtual Assistant, Customer Service Support, Lead Generation, Appointment Setting, Data Entry and Email Management using various tools and CRM. IT Training Jobberman Soft-Skills Training Certification Soft-Skill training on communication skills and Leadership skills. Jobberman VOLUNTEER EXPERIENCE Habitat for Humanity - Non-Profit Organization November 2023 Volunteer for community project AWARD AND RECOGNITION Award recipients, National Youth Service corps (NYSC) Member, Kaduna State 2019 (Achieved measurable Youth empowerment and inclusiveness.