Jennifer Abila

I am a dedicated and highly organized Virtual Assistant with over 7 years of experience in providing administrative support, customer service, and social media management to small and medium-sized businesses. My expertise lies in helping entrepreneurs and e-commerce brands streamline daily operations, manage customer inquiries, and maintain a professional online presence.

Throughout my career, I have successfully handled tasks such as email and live chat support, order tracking, and shipment coordination, ensuring customers receive prompt and accurate responses. I am proficient in working with platforms like Shopify, WooCommerce, and Amazon, assisting with order fulfillment and product listing management. Additionally, I have experience with helpdesk tools like Zendesk, Gorgias, and Re:amaze, enabling me to deliver seamless customer experiences.

As a Social Media Manager, I have managed brand accounts, engaged with audiences through thoughtful comment and message responses, and scheduled content that drives interaction and brand awareness. I’m skilled in creating content calendars, analyzing engagement metrics, and building connections with followers to foster brand loyalty.

I pride myself on being reliable, detail-oriented, and proactive. My goal is always to anticipate client needs and complete tasks with accuracy and efficiency. Whether it's organizing spreadsheets, handling inbox management, scheduling appointments, or coordinating projects, I ensure that tasks are completed with precision and on time.

Key Strengths:

• Strong communication skills (written and verbal)
• Fast learner with a growth mindset
• Ability to work independently with minimal supervision
• Comfortable using AI tools like ChatGPT for research and customer support templates
• Excellent time management and problem-solving abilities

I am passionate about helping clients grow their businesses by taking on the day-to-day tasks so they can focus on the bigger picture. If you are looking for someone dependable who can deliver exceptional virtual assistance, professional customer support, and engaging social media presence, I would love to be part of your team.