JENNIFER DIPAD-ABIGAN
#1687-B Bulacan St.
Sta. Cruz Manila
Mobile No- /--
Objective:
To develop my fullest potential and expand my expertise in a reputable company.
The ability to learn and become expert
Understanding of client needs. Focus on delivering results.
Well developed analytical and logical thinking
Able to do the job with less supervision
Knowledge in Microsoft Office Applications, Internet and other Web Applications.
Willingness to undertake additional responsibilities from time to time.
Effective listening and questionings skills
Personal Information:
Date of Birth: December 01, 1984
Sex : Female
Languages: English and Filipino
Religion: Roman Catholic
Citizenship: Filipino
Civil Status: Married
Work Experiences:
Globe Telecom
Customer Service Representative
Stream Global Services
Interacts with company’s customers to provide them with information to address inquiries regarding products and services.
Resolve customer complaints via phone
Identify and assess customers’ needs to achieve satisfaction
Suggest solutions when a service malfunctions
Inform customer of deals and promotions.
Work with customer service manager to ensure proper customer service is being delivered.
Keep records of customer interactions
Sprint Inbound
Sales Support Professional
Stream Global Services
Present and sell company products and services to current and potential clients.
Assists them in selecting those best suited to their needs and ensure a smooth sales process.
Achieves maximum sales profitability
Needs to be aware about the competitors and the products they are offering to make proper adjustments on how to sell to the customer
Need to hit the target every month
12 Floor PBCom Tower
Ayala Avenue ., Makati City
Foxtel
Account Specialist
Sykes
Identify and resolve client concerns.
Cancel or upgrade accounts.
Up sell products and services
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Shaw 500 Centrum
Mandaluyong city
OneSeniors
Sales Rep / Escalation Officer
CyberOne.ph Inc
Expedites the resolution of customer problems and complaints.
Establishes, develops and maintains business relationships with current customers and prospective customers
Write and submit accurate orders.
Sell telecommunications products and services
Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
Record details of inquiries, comments and complaints
World Center Building
Senator Gil Puyat Ave Makati City
TAM (Telstra) / Ozoo
Customer Service Representative / Lead Gen
Telco Services Australia
Maintain a database of customer calls, their needs and requirements
Manage, monitor and schedule customer appointments with sales team.
Keep records of customer interactions
Inform customer of deals and promotions.
Thank the customer for being a loyal client and make them feel that they are valued.
Microsoft PH and AU
Inside Sales Rep / Lead Gen / Closer / 2ic
Telco Services International
Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
Find new sales leads, through business directories, client referrals, etc.
Makes telephone calls and in-person visits and presentations to existing and prospective customers
Researches sources for developing prospective customers and for information to determine their potential.
Develops clear and effective written proposals/quotations for current and prospective customers.
Process orders, forms, applications and requests
Manage customers' accounts
Keep records of customer interactions and transactions
Achieves maximum sales profitability
Making follow ups for documents that the client need to submit to process the order
Responsible for closing the sale and making sure that all info were provided to the customer
DPC YELLOW PAGES
Sales Representative
Telco Services International
Understanding customers needs
Respond promptly to customer inquiries
Deal directly with customers either by telephone, electronically or face to face
Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services.
Personally contacts and secures new business accounts/customers.
Making appointments to meet new customers
Process orders, forms, applications and requests
Manage customers' accounts
Keep records of customer interactions and transactions
Making follow ups for documents that the client need to submit to process the order
Find new sales leads, through business directories, client referrals, etc.
PLDT
Post Sales Administrator / Sales Verifier
Telco Services International
Follow up on new leads and referrals
advising customers about delivery schedules and after sales
keeping in contact with existing customers by phone
recording orders and sending details directly to PLDT
watching competitors and the products they are offering
going to conferences / meetings / trainings for updates
reporting sales trends to Team Lead and Center Lead
Communicate new product and service opportunities, special developments, information, or feedback gathered
Conduct meetings with agents if team lead is not available
Provides information to Team Leader and Agents for product updates
Establish and maintain current client and potential client relationships
Prepare paperwork to activate and maintain contract services.
Manage account services through quality checks and other follow-up.
Follow-up for collection of payment.
perform data entry and scan documents
answer calls from existing customers regarding their inquiries
Responsible for processing orders by telephone, email
check that orders include the correct prices, discounts and product numbers and enter them into the company’s computer system
Send confirmation to customers and contact them to check any details that may be wrong or to obtain missing information.
Communicate with a specific department to agree on delivery dates and deal with the technical department to resolve any product or technical queries.
Maintain sales records and update customer records.
Making follow ups for documents that the client need to submit to process the order
Take on a variety of tasks to support sales representatives
Handle incoming calls and correspondence, alerting reps to any urgent issues.
Update reps on order status and delivery details
Supply any product information that agents need
Set up new customer accounts
Process orders, forms, applications and requests
Perform customer verifications
Provide feedback to team leader about how the agent close the sale
Verify if the information provided by the agents are correct
Verify if the sale made was legit (no gray areas)
Need to make sure that prices quoted to customers are all correct
24th Floor Philam Life Tower
Paseo de Roxas Makati City
Toowong Mitsubishi / Kia Services (Australia)
Appointment Setter / Customer Care Specialist
Diversify OSS
Provide information regarding the service or product in question
Answer any questions that the potential customer asks to the best of ability
Make sure that the potential customer is not interrupted during conversation or questions
Take information from potential customers regarding their specific product or service needs
Jot down all information directly on to the company database.
Set appointments with potential customers at their convenience
taking incoming calls from prospective clients or customers and they are setting appointments for a car service
making outgoing calls done by way of lists made by people who express interest through websites, e – mail or through automated dialing systems.
Encoding or entry of data made throughout the day.
Call a predetermined contact number of prospective clients to introduce them to the services being offered by the company.
Call customers to remind them that the car service is already due or past due
Call customer to let them know that the back ordered part is already available
Answer queries through emails
31st Floor Robinsons Summit Center
Ayala Ave, Makati City
Character References:
Maya Espiritu
Post Sales Admin – DPC Yellow Pages
Telco Services International
Nelbert Cortez
Inside Sales Rep
Barhead
Bur Tena
VA Assistant
Upwork