Jennifer Abigan

JENNIFER DIPAD-ABIGAN #1687-B Bulacan St. Sta. Cruz Manila Mobile No- /-- Objective: To develop my fullest potential and expand my expertise in a reputable company. The ability to learn and become expert Understanding of client needs. Focus on delivering results. Well developed analytical and logical thinking Able to do the job with less supervision Knowledge in Microsoft Office Applications, Internet and other Web Applications. Willingness to undertake additional responsibilities from time to time. Effective listening and questionings skills Personal Information: Date of Birth: December 01, 1984 Sex : Female Languages: English and Filipino Religion: Roman Catholic Citizenship: Filipino Civil Status: Married Work Experiences: Globe Telecom Customer Service Representative Stream Global Services Interacts with company’s customers to provide them with information to address inquiries regarding products and services. Resolve customer complaints via phone Identify and assess customers’ needs to achieve satisfaction Suggest solutions when a service malfunctions Inform customer of deals and promotions. Work with customer service manager to ensure proper customer service is being delivered. Keep records of customer interactions Sprint Inbound Sales Support Professional Stream Global Services Present and sell company products and services to current and potential clients. Assists them in selecting those best suited to their needs and ensure a smooth sales process. Achieves maximum sales profitability Needs to be aware about the competitors and the products they are offering to make proper adjustments on how to sell to the customer Need to hit the target every month 12 Floor PBCom Tower Ayala Avenue ., Makati City Foxtel Account Specialist Sykes Identify and resolve client concerns. Cancel or upgrade accounts. Up sell products and services Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts Follow communication procedures, guidelines and policies Take the extra mile to engage customers Shaw 500 Centrum Mandaluyong city OneSeniors Sales Rep / Escalation Officer CyberOne.ph Inc Expedites the resolution of customer problems and complaints. Establishes, develops and maintains business relationships with current customers and prospective customers Write and submit accurate orders. Sell telecommunications products and services  Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship Record details of inquiries, comments and complaints World Center Building Senator Gil Puyat Ave Makati City TAM (Telstra) / Ozoo Customer Service Representative / Lead Gen Telco Services Australia Maintain a database of customer calls, their needs and requirements Manage, monitor and schedule customer appointments with sales team. Keep records of customer interactions Inform customer of deals and promotions. Thank the customer for being a loyal client and make them feel that they are valued. Microsoft PH and AU Inside Sales Rep / Lead Gen / Closer / 2ic Telco Services International Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services. Find new sales leads, through business directories, client referrals, etc. Makes telephone calls and in-person visits and presentations to existing and prospective customers Researches sources for developing prospective customers and for information to determine their potential. Develops clear and effective written proposals/quotations for current and prospective customers. Process orders, forms, applications and requests Manage customers' accounts Keep records of customer interactions and transactions Achieves maximum sales profitability Making follow ups for documents that the client need to submit to process the order Responsible for closing the sale and making sure that all info were provided to the customer DPC YELLOW PAGES Sales Representative Telco Services International Understanding customers needs Respond promptly to customer inquiries Deal directly with customers either by telephone, electronically or face to face Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers. Making appointments to meet new customers Process orders, forms, applications and requests Manage customers' accounts Keep records of customer interactions and transactions Making follow ups for documents that the client need to submit to process the order Find new sales leads, through business directories, client referrals, etc. PLDT Post Sales Administrator / Sales Verifier Telco Services International Follow up on new leads and referrals  advising customers about delivery schedules and after sales keeping in contact with existing customers by phone recording orders and sending details directly to PLDT watching competitors and the products they are offering going to conferences / meetings / trainings for updates reporting sales trends to Team Lead and Center Lead Communicate new product and service opportunities, special developments, information, or feedback gathered  Conduct meetings with agents if team lead is not available Provides information to Team Leader and Agents for product updates Establish and maintain current client and potential client relationships Prepare paperwork to activate and maintain contract services. Manage account services through quality checks and other follow-up. Follow-up for collection of payment. perform data entry and scan documents answer calls from existing customers regarding their inquiries Responsible for processing orders by telephone, email  check that orders include the correct prices, discounts and product numbers and enter them into the company’s computer system Send confirmation to customers and contact them to check any details that may be wrong or to obtain missing information. Communicate with a specific department to agree on delivery dates and deal with the technical department to resolve any product or technical queries.  Maintain sales records and update customer records.  Making follow ups for documents that the client need to submit to process the order Take on a variety of tasks to support sales representatives Handle incoming calls and correspondence, alerting reps to any urgent issues.  Update reps on order status and delivery details  Supply any product information that agents need Set up new customer accounts Process orders, forms, applications and requests Perform customer verifications Provide feedback to team leader about how the agent close the sale Verify if the information provided by the agents are correct Verify if the sale made was legit (no gray areas) Need to make sure that prices quoted to customers are all correct 24th Floor Philam Life Tower Paseo de Roxas Makati City Toowong Mitsubishi / Kia Services (Australia) Appointment Setter / Customer Care Specialist Diversify OSS Provide information regarding the service or product in question Answer any questions that the potential customer asks to the best of ability Make sure that the potential customer is not interrupted during conversation or questions Take information from potential customers regarding their specific product or service needs Jot down all information directly on to the company database. Set appointments with potential customers at their convenience taking incoming calls from prospective clients or customers and they are setting appointments for a car service making outgoing calls done by way of lists made by people who express interest through websites, e – mail or through automated dialing systems. Encoding or entry of data made throughout the day. Call a predetermined contact number of prospective clients to introduce them to the services being offered by the company. Call customers to remind them that the car service is already due or past due Call customer to let them know that the back ordered part is already available Answer queries through emails 31st Floor Robinsons Summit Center Ayala Ave, Makati City Character References: Maya Espiritu Post Sales Admin – DPC Yellow Pages Telco Services International Nelbert Cortez Inside Sales Rep Barhead Bur Tena VA Assistant Upwork