Jennifer

ODINUKWE JENNIFER CHINECHEREM Port Harcourt, Nigeria-| -| linkedin.com/in/jennifer-odinukwe PROFESSIONAL SUMMARY I am a multi skilled professional with over 3 years of experience in Customer Service, recently transitioning into Sales to expand my impact in driving business growth and client satisfaction. My background in handling customer needs with empathy and precision gives me a strong edge in building trust, managing relationships, and closing deals. In my current sales role, I handle prospecting, lead generation, and follow-ups, while also providing administrative support and virtual assistance , including calendar management, CRM updates, appointment scheduling and task coordination using tools like Asana, ClickUp, and Google Workspace. AREAS OF EXPERTISE ✔​ Sales representative ✔​ Virtual assistant ✔​ Customer service/ support ✔​ Administrative support ✔​ CRM Tools(hubspot,freshdesk,zendesk… etc) ✔​ Appointment scheduling ✔​ Calendar management ✔​ Email/chat support ✔​ Task and Project Management (Asana, ClickUp, trello… etc) PROFESSIONAL EXPERIENCE Sales’s Representative and customer support Halomedicals System Limited 01/2025 till date ●​ Initiate and manage cold calls and email campaigns, consistently generating 150+ qualified leads monthly and expanding the sales pipeline. ●​ Build and maintain strong customer relationships, contributing to an increase in client retention and repeat sales. ●​ Respond to client inquiries with tailored product information, helping to convert leads into paying customers through solution-based selling. ●​ Collaborate with internal teams to track orders and promptly resolve issues, resulting in an improvement in customer satisfaction ratings.​ ●​ Utilize CRM tools and project management platforms (Google Workspace, ClickUp) to manage daily tasks and communications, achieving efficiency and timely response to clients.​ Operation support assistant Healthy drinks Abuja 01/2024-06/2024 ●​ Supported daily drink production activities, ensuring processes were followed strictly and consistently to maintain product quality and hygiene standards. ●​ Recorded and monitored daily production output, enabling accurate tracking and improved inventory. ●​ Took and processed customer orders with a focus on accuracy and speed, contributing to an increase in customer satisfaction and repeat orders. ●​ Maintained detailed records of branch-level sales, helping management analyze performance and make informed supply decisions. Intern/Administrative assistant Dukoria International Limited 04/2022-10/2022 ●​ Assisted in routine laboratory activities, including setting up, monitoring, and recording test procedures to support accurate analysis. ●​ Helped maintain organized documentation and records, ensuring all lab data and administrative files were properly updated and stored. ●​ Supported inventory management by tracking and restocking laboratory supplies and equipment, reducing material shortages. ●​ Performed basic data entry and report compilation, aiding the team in generating timely lab reports and summaries. ●​ Provided general administrative support including filing, scheduling, and internal communication, contributing to smoother lab operations. Customer Service and Sales Assistant Posh Elite Organisation​ 01/2021 – 03/2022 ●​ Took and processed customer orders with accuracy and speed.​ ●​ Coordinated daily operations and supported team members to maintain smooth workflow.​ ●​ Managed front-desk interactions, answered inquiries, and handled customer feedback with professionalism.​ ●​ Ensured prompt and correct order delivery, contributing to increased customer satisfaction and repeat visits.​ ●​ Acted as a liaison between kitchen and customers, improving communication and reducing order errors.​ CERTIFICATIONS Data entry – Accounting Hub Nigeria– 2023 In-Demand IT skills Training - Digital Witch support community – 2025 EDUCATION Bachelor of Agriculture in soil science – Chukwuemeka Odumegwu Ojukwu University – (Sep 2023)