Jennifer

JENNIFER CHINECHEREM ODINUKWE CUSTOMER SERVICE/SUPPORT PERSON FCT, Abuja|--| linkedin.com/in/jennifer-odinukwe PROFESSIONAL SUMMARY Throughout my career, I have successfully supported customer service initiatives that improved client satisfaction and strengthened retention. At HaloMedicals Systems, I assisted in onboarding customers with medical equipment and providing tailored recommendations, which directly enhanced customer experience and fostered long-term relationships leading to a significant increase in sales. With my ability to analyse consumer behaviour ,I have been able to create tailored support initiatives that significantly improve customer satisfaction and loyalty. My background also includes sales support, lead follow-up, and administrative assistance, where I consistently ensured smooth communication and efficient workflows. I bring proven expertise in analyzing customer needs, resolving inquiries with empathy, and collaborating across teams to meet business goals. Skilled in tools such as Google Workspace, ClickUp, HubSpot, Pipedrive, and Calendly, I leverage technology to streamline processes, track tasks, and deliver timely solutions. Known for being proactive, adaptable, and detail-oriented, I thrive in fast-paced environments and take ownership of results. Thanks to my communication skills I have successfully collaborated with cross functional teams to engage customers and achieve results in a fast paced environment . I am eager to contribute my customer service and administrative expertise to help organizations deliver exceptional client experiences, optimize operations, and achieve growth. CORE COMPETENCIES ✔​ Customer service/ support(email,chat,calls) ✔​ CRM Tools(hubspot,freshdesk,Go High Level zendesk… etc) ✔​ Admin support(google workspace,MS office tools) ✔​ Appointment scheduling ✔​ Email/chat support ✔​ Handles inbound and outbound calls ✔​ Order Management and Client Follow-up ✔​ Calendar management and email ✔​ Problem Solving Skilling and customer management ✔​ Task and Project Management (Asana, ClickUp, trello,… etc) communication PROFESSIONAL EXPERIENCE Sales’s Representative and customer support Halomedicals System Limited 01/2025 till date ●Handle inbound and outbound client communication, addressing product inquiries, technical issues, and sales requests across phone, email, and WhatsApp. ● Provide tailored product recommendations and support customer onboarding for medical equipment, resulting in a 25% increase in customer retention and a 30% growth in repeat sales. ●Improve customer satisfaction ratings through proactive support, timely follow-ups, and resolution of escalated issues. ● Utilize CRM tools and project management platforms (Google Workspace, ClickUp) to manage daily tasks and communications, achieving efficiency and timely response to clients by 20%. ● Coordinate with technical teams to oversee installations, repairs, and maintenance of machines ,while also preparing weekly product presentations and reports that simplify complex information to support informed purchasing decisions.​ ●Collaborate with internal teams to track orders, resolve billing/payment issues, and ensure accurate, timely service delivery. ●Contribute to business development by identifying new market opportunities and assisting sales teams in outreach and lead nurturing.​ Operation support assistant Healthy drinks Abuja 01/2024-06/2024 ● Supported daily drink production activities, ensuring processes were followed strictly and consistently to maintain product quality and hygiene standards. ● Took and processed customer orders with speed and accuracy, ensuring satisfaction and repeat business. ● Maintained communication between dispatch and production to ensure timely deliveries. ● Monitored sales records and inventory updates, helping with supply decisions and smooth operations. ● Recorded and monitored daily production output, enabling accurate tracking and improved inventory. ● Maintained detailed records of branch-level sales, helping management analyze performance and make informed supply decisions. Intern/Administrative assistant Dukoria International Limited 04/2022-10/2022 ● Assisted in routine laboratory activities, including setting up, monitoring, and recording test procedures to support accurate analysis. ● Helped maintain organized documentation and records, ensuring all lab data and administrative files were properly updated and stored. ● Supported inventory management by tracking and restocking laboratory supplies and equipment, reducing material shortages. ● Performed basic data entry and report compilation, aiding the team in generating timely lab reports and summaries. ● Provided general administrative support including filing, scheduling, and internal communication, contributing to smoother lab operations. Customer Service and Sales Assistant Posh Elite Organisation 01/2021 – 03/2022 ● Took and processed customer orders with accuracy and speed. ● Coordinated daily operations and supported team members to maintain smooth workflow. ● Managed front-desk interactions, answered inquiries, and handled customer feedback with professionalism. ● Ensured prompt and correct order delivery, contributing to increased customer satisfaction and repeat visits. ● Acted as a liaison between kitchen and customers, improving communication and reducing order errors. CERTIFICATIONS Data entry – Accounting Hub Nigeria Host-2023 IT support Skills – Digital Witch Support Community– 2025 EDUCATION Bachelor of Agriculture in soil science – Chukwuemeka Odumegwu Ojukwu University – (Sep 2023)