JENNIFER THEEDAM
Stara Zagora province, Bulgaria
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PROFILE
With a background in Management and Administration I have undertaken roles within Further Education lecturing, general administration, database management and minor bookkeeping and accounting tasks.
My varied career demonstrates my flexible and professional approach to my working life and my motivation to continually develop my skills. In the last few years I have worked as a carer and an online English teacher.
SKILLS
Excellent organisational skills
Creating, implementing and maintaining office systems
Flexibility and adaptability in job role
Coaching and mentoring of team and colleagues
RELEVANT EMPLOYMENT EXPERIENCE – 1975 to 2015
Medical secretarial
Use of NHS computer systems, eg RIO, Smartcards, audit data,
Champion for NHS computer systems eg RIO and Smartcard unlocking,
Administrator to Recovery multi-disciplinary team, Avon House, (18-65 years), including minutes of weekly team meeting, typing of clinic correspondence, occasional reception cover (demonstration of flexibility and excellent customer service in all activities)
Use of NHS computer systems, eg OASIS, ICE, CRIS, Bluespier, EZnotes
Typing of practitioner clinic correspondence via digital audio
Filing of correspondence, results, etc in paper case notes
Receipt and processing of post, eg triage, results, referrals.
Secretarial/administration
Providing a full secretarial service and administrative support
Audiotranscription
Act as liaison service users and providers
Deal with incoming mail, handle enquiries
Co-ordinating electronic diaries
Filtering, management and computerised filing of emails
Compiling, checking and distribution of weekly departmental meeting packs
Setting up meeting rooms, arranging catering and providing meeting documentation
Taking Minutes, transcribing and disseminating in a timely manner
Arranging internal and external meetings including venues, travel and catering as required
Arranging travel and accommodation
Preparing amendments to policies via the Quality Control Management
Arranging disciplinary meetings, preparing documentation and preparing an accurate typed record of the meetings for confidential filing
Collection, filtering and distribution of post
Compilation and distribution of letters, reports, etc as requested
General office duties, eg receiving visitors, providing refreshments, filing and photocopying
Compilation of data using spreadsheets eg holiday records for departmental staff
Initial point of contact for visitors and telephone callers to the office
Liaising with other internal and external contacts as required
Collation and preparation of information for reports, timetables, validation documents and other data.
Collation and preparation of files and documents for the audits/inspection.
Working on own initiative within deadlines
In the manager's absence using own discretion to deal with urgent issues arising
Commissioning
Administration of specialised funding procedures
Monitoring of budgets
Preparation for case hearings of Other Contracts
Liaison with service users/providers.
Purchase/Sales Ledger
Purchase ledger entries via COINS (Construction Industry) Database
Goods Received Note entries
Cost Matching Invoices
Approval of invoices
Purchase ledger entries and payments via Excel and SAGE
Sales ledger invoicing via Excel and SAGE
Credit control –
progressing queries and problems with invoices
following up underpayments and delayed payments
Maintaining daily financial control spreadsheets
Monitoring of accurate contact data for suppliers and customers
Lecturing
Fulltime lecturer in Business, Administration and related topics at FE College
NVQ Assessor and Verifier providing NVQs in the workplace and for apprentices.
Subject Learner Coach for the Department
AAT Foundation lecturer including computerised SAGE for evening students
Course Leader for level 2 and 3 students
Planning and reviewing programmes of study
Providing enhanced and distance learning via the use of Moodle
Monitoring and providing data for quality control and student information
Personal Tutor with a caseload of approximately 100 students
Management
Managed facilities staff on 3 sites
Administrative and Managerial Support to the Higher Manager
Projects such as assimilation of new pay grading criteria, service reviews to improve portering service rotas and service development business cases such as the transportation of patient records internally to departments.
Performance monitoring of and complaints co-ordination
Recruitment, appraisals and disciplinaries for Staff.
Training sessions delivered on H&S for facilities staff and BICS cleaning for Domestic Services staff.
Providing framework and assessment for Customer Care NVQs for porters, admin staff and cashiers.
Managing six FOH telecomm/reception staff, two residential accommodation staff and two cashiers.
Managed a 140 room building for staff residential accommodation. Prepared a successful Business Case for refurbishment and delivered this in phases which involved all residents being moved temporarily moved.
Provision of internal telephone facilities including modifying relevant telecomm software, provision and monitoring of mobile phone contracts for nursing staff.
Carried out contingency planning for telephone service interruptions, eg Millenium Bug
Co-ordination of six FOH staff providing 24 hour switchboard and reception
Co-ordination of support service staff and facilities functions
Provision of administration support to the Director and the Assistant Director
Production and maintenance of the hospital’s Asset Register which went towards Trust status.
EARLY CAREER INCLUDES:
Secretarial
PA to Professor of Clinical Chemistry
Management of three staff
Preparation of articles for publication
Higher Clerical Officer to Occupational Health Consultant and Occupational Health Advisor
Organising appointments for patients
Typing, filing, patient record keeping on Mac computer
Medical Secretarial and Practice Administrator in:
General Practice
Acute Hospital departments eg Obstetrics and Gynaecology, Trauma and Orthopaedics,
District Dental Services
Hearing Aid clinic
PA to Finance Office Manager
Support to manager and other PAs and staff to monitor, collate and produce financial data to daily deadlines.
EDUCATION & TRAINING
2006 – 2008 University of West England: Post Graduate Certificate in Education
1998 Birmingham University: Postgraduate Diploma in Community Health and Social Services Management
1993 Worcester Technical College: Institute of Health Service Management - Certificate in Health Management Studies
1984 Solihull Technical College: AMSPAR - Diploma in Practice Administration
1977 Solihull Technical College: AMSPAR - Medical Secretarial Diploma
1975 Southam High School, Warwickshire: Six GCE O levels including English and Maths
1993 – 2006 NHS Training Programmes: including-
IOSH Managing Safely, Health & Safety Legislation
PRINCE project Management
GPT iSDX (Telecommunications) System Management
ECDL European Computer Driving Licence
NVQ A1 Assessor’s Award (Assess Customer Services and Administration)
NVQ V1 Verifier’s Award
INTERESTS AND ACTIVITIES
Holistic therapies
Tai Kwon Do student to Blackbelt 2nd Dan
Horse riding, swimming, Scuba Diver to PADI Rescue Diver certification