Jennie Theedam

JENNIFER THEEDAM Stara Zagora province, Bulgaria Mobile: - E-mail: - PROFILE With a background in Management and Administration I have undertaken roles within Further Education lecturing, general administration, database management and minor bookkeeping and accounting tasks. My varied career demonstrates my flexible and professional approach to my working life and my motivation to continually develop my skills. In the last few years I have worked as a carer and an online English teacher. SKILLS Excellent organisational skills Creating, implementing and maintaining office systems Flexibility and adaptability in job role Coaching and mentoring of team and colleagues RELEVANT EMPLOYMENT EXPERIENCE – 1975 to 2015 Medical secretarial Use of NHS computer systems, eg RIO, Smartcards, audit data, Champion for NHS computer systems eg RIO and Smartcard unlocking, Administrator to Recovery multi-disciplinary team, Avon House, (18-65 years), including minutes of weekly team meeting, typing of clinic correspondence, occasional reception cover (demonstration of flexibility and excellent customer service in all activities) Use of NHS computer systems, eg OASIS, ICE, CRIS, Bluespier, EZnotes Typing of practitioner clinic correspondence via digital audio Filing of correspondence, results, etc in paper case notes Receipt and processing of post, eg triage, results, referrals. Secretarial/administration Providing a full secretarial service and administrative support Audiotranscription Act as liaison service users and providers Deal with incoming mail, handle enquiries Co-ordinating electronic diaries Filtering, management and computerised filing of emails Compiling, checking and distribution of weekly departmental meeting packs Setting up meeting rooms, arranging catering and providing meeting documentation Taking Minutes, transcribing and disseminating in a timely manner Arranging internal and external meetings including venues, travel and catering as required Arranging travel and accommodation Preparing amendments to policies via the Quality Control Management Arranging disciplinary meetings, preparing documentation and preparing an accurate typed record of the meetings for confidential filing Collection, filtering and distribution of post Compilation and distribution of letters, reports, etc as requested General office duties, eg receiving visitors, providing refreshments, filing and photocopying Compilation of data using spreadsheets eg holiday records for departmental staff Initial point of contact for visitors and telephone callers to the office Liaising with other internal and external contacts as required Collation and preparation of information for reports, timetables, validation documents and other data. Collation and preparation of files and documents for the audits/inspection. Working on own initiative within deadlines In the manager's absence using own discretion to deal with urgent issues arising Commissioning Administration of specialised funding procedures Monitoring of budgets Preparation for case hearings of Other Contracts Liaison with service users/providers. Purchase/Sales Ledger Purchase ledger entries via COINS (Construction Industry) Database Goods Received Note entries Cost Matching Invoices Approval of invoices Purchase ledger entries and payments via Excel and SAGE Sales ledger invoicing via Excel and SAGE Credit control – progressing queries and problems with invoices following up underpayments and delayed payments Maintaining daily financial control spreadsheets Monitoring of accurate contact data for suppliers and customers Lecturing Fulltime lecturer in Business, Administration and related topics at FE College NVQ Assessor and Verifier providing NVQs in the workplace and for apprentices. Subject Learner Coach for the Department AAT Foundation lecturer including computerised SAGE for evening students Course Leader for level 2 and 3 students Planning and reviewing programmes of study Providing enhanced and distance learning via the use of Moodle Monitoring and providing data for quality control and student information Personal Tutor with a caseload of approximately 100 students Management Managed facilities staff on 3 sites Administrative and Managerial Support to the Higher Manager Projects such as assimilation of new pay grading criteria, service reviews to improve portering service rotas and service development business cases such as the transportation of patient records internally to departments. Performance monitoring of and complaints co-ordination Recruitment, appraisals and disciplinaries for Staff. Training sessions delivered on H&S for facilities staff and BICS cleaning for Domestic Services staff. Providing framework and assessment for Customer Care NVQs for porters, admin staff and cashiers. Managing six FOH telecomm/reception staff, two residential accommodation staff and two cashiers. Managed a 140 room building for staff residential accommodation. Prepared a successful Business Case for refurbishment and delivered this in phases which involved all residents being moved temporarily moved. Provision of internal telephone facilities including modifying relevant telecomm software, provision and monitoring of mobile phone contracts for nursing staff. Carried out contingency planning for telephone service interruptions, eg Millenium Bug Co-ordination of six FOH staff providing 24 hour switchboard and reception Co-ordination of support service staff and facilities functions Provision of administration support to the Director and the Assistant Director Production and maintenance of the hospital’s Asset Register which went towards Trust status. EARLY CAREER INCLUDES: Secretarial PA to Professor of Clinical Chemistry Management of three staff Preparation of articles for publication Higher Clerical Officer to Occupational Health Consultant and Occupational Health Advisor Organising appointments for patients Typing, filing, patient record keeping on Mac computer Medical Secretarial and Practice Administrator in: General Practice Acute Hospital departments eg Obstetrics and Gynaecology, Trauma and Orthopaedics, District Dental Services Hearing Aid clinic PA to Finance Office Manager Support to manager and other PAs and staff to monitor, collate and produce financial data to daily deadlines. EDUCATION & TRAINING 2006 – 2008 University of West England: Post Graduate Certificate in Education 1998 Birmingham University: Postgraduate Diploma in Community Health and Social Services Management 1993 Worcester Technical College: Institute of Health Service Management - Certificate in Health Management Studies 1984 Solihull Technical College: AMSPAR - Diploma in Practice Administration 1977 Solihull Technical College: AMSPAR - Medical Secretarial Diploma 1975 Southam High School, Warwickshire: Six GCE O levels including English and Maths 1993 – 2006 NHS Training Programmes: including- IOSH Managing Safely, Health & Safety Legislation PRINCE project Management GPT iSDX (Telecommunications) System Management ECDL European Computer Driving Licence NVQ A1 Assessor’s Award (Assess Customer Services and Administration) NVQ V1 Verifier’s Award INTERESTS AND ACTIVITIES Holistic therapies Tai Kwon Do student to Blackbelt 2nd Dan Horse riding, swimming, Scuba Diver to PADI Rescue Diver certification