Jennica Sibal

Curriculum Vitae JENNICA SIBAL Social Media Manager Virtual Assistant Customer Service Support/ Representative Appointment Setter Product Content Creator/ Researcher E-Commerce Shopify Drop shipping Jennica Sibal GET IN TOUCH-- #47 Sitio Pader Pulung Maragul Angeles City, Pampanga EXPERTISE Social Media Management Customer Service Specialist Editing & Creativity Skills Computer Literate Leadership & Time Management Building efficient and effective relationship as Virtual Assistant and helping companies to provide great and awesome customer service. My mission is to lead my clients to reach their desired long-term goals and generate a team or an individual contributor, who can provide the most highly profitable sales and excellent customer service to my clients in any form of business. In any forms of business platforms of profitable business to drive positive and sustainable cash flow for the company's delighted customer. I am passionate and hardworking person and willing to adjust with any work loads or tasks. I am also Social Media Manager and Customer Service Representative for 3 years with different skills and experiences. WORK EXPERIENCE CUSTOMER SERVICE SUPPORT - Payatad Delivery Services (Remote) Handling and addressing customer service inquiries Day to day customer service Scheduling delivery bookings Microsoft & Google Suites Resolve product or service problems and handling customers' complaints. CRM Tools I create product content and organize orders. Calendar Management Communication Skill SOCIAL MEDIA MANAGER - Galaxy Home Supply (Remote) REFERENCE Jynell Motilla Executive E-Commerce Virtual Assistant Contact Number:- Email:- Increasing followers of different social media accounts Creating engaging daily posts to increase audience and engagement Scheduling social media posts Creating different graphics Page moderation (engaging to audience like comments and like) CUSTOMER SERVICE/ PRODUCT CONTENT CREATOR - ShopUS.Ph (Remote) Creating product and research content on online store. Answering customer's inquiries through chat and calls. Handling social media platforms and websites. Addressing customers complains and other concerns. Drop shipping and adding product reviews/description. SOCIAL MEDIA MANAGER & GRAPHIC DESIGNER January 2022- October 2022 SMS-iT Smart Messaging Company (Remote) Create PDF's (tutorials and PowerPoint presentation of the company) Handle the email marketing Create different kinds of promotional videos Write blog on WordPress Make different kinds of digital graphics including: posters, infographics, daily contents EDUCATION RAFAEL L. LAZATIN MEMORIAL JUNIOR HIGH SCHOOL - Overall Honor Student (Grade 7 RAFAEL L. LAZATIN MEMORIAL SENIOR HIGH SCHOOL - Technical Vocational High Honors NC II Cookery Holder CITY COLLEGE OF ANGELES - Bachelor of Technical Vocational Teacher Education Dean’s Lister (1st year & 3rd year) CONTACT INFORMATION Skype ID: live:.cid.76976fe62cc286f9 LinkedIn: www.linkedin.com/in/jennica-sibal-a64ab823b Telegram & WhatsApp:- Portfolio: https://sibaljennica29.my.canva.site/ TRAININGS Canva (Editing of content product, daily posts, cover photo, logo, infographics and etc.) Amazon and Shopify Product Research Content Facebook Business Management Sprout, Calendly (Scheduling tools) Lightroom, Photoshop, Adobe Advanced knowledge on Microsoft Word Google Suites (Calendar, Google meet, Google form, Google Sheets) Shopify Drop shipping Wix Website Creation HubSpot Zendesk Slack ConnectWire, buffer. basicops Happy Fox & Send Fox Send in blue Word press Envato, Trello, Click Designs, Invideo