Jenneyrose Bulauan

 J E N N E Y R O S E B U L A U A N PERSONAL PROFILE GET IN CONTACT Mobile: - Cainta Rizal, Philippines - Professional Goal: To obtain employment as a Virtual Assistant to your Organization. I have a vast experience in Customer Service Handling; IT related support, email and calendar management as well as collections and accounts receivable. I can also speak English and Spanish, which may be useful in other related tasks. AREAS OF EXPERTISE Excellent Customer Service Skills Expert on Email and Calendar Management Knowledgeable on Email Marketing Able to handle IT Related support on desktop, email and Microsoft office Products WORK EXPERIENCES Nasdaq - May 2015-Present Accounts Receivables Specialist/Collections – Actively reaching out to Nasdaq Customers with overdue balances through email and call. Identify issues attributing to delinquency and liaise with Billing Team and Account Managers and making sure issues are resolve in order to confirm payments. Continental Automotive Phils -May 16, 2011 –May 2015 IT Service Desk Specialist - Provide first level of support to all IT related issues of Global Colleagues from Continental Automotive, supporting users over the Phone, e-mail and Self-service request. Telus International Philippines from August 2007 - May 2010 Bilingual Customer Service - Resolves billing related concerns of both English and Spanish end users. EDUCATION HISTORY OTHER SKILLS Speaks Spanish and English Fluently Good listening skills and detail oriented Resolve customer conflicts Expose to different cultures since I have been working on multinational companies Flexible and Fun Graduated Bachelor of Arts in Mass Communication Western Mindanao State University, Zamboanga City, Philippines Awards: 3rd Honors, College Level