Jennelyn Gallegos Selim

JENNELYN G. SELIM Purok 1B, Manongol Kidapawan City, 9400 Philippines Email Address:-Contact Numbers: - Whatsapp & Viber: - OBJECTIVE: Looking for a role wherein I may be able to use my skills and utilize my work experience, education and training in management, sales, customer service, technical support and virtual assistance. To provide product knowledge and problem resolution and to efficiently meet the goals and objectives of the business and the company as a whole with excellence. EDUCATION: Bachelor’s Degree in Hotel and Restaurant Management Colegio de Kidapawan Kidapawan City June 2016 – March 2020 ORGANIZATIONAL SKILLS: • has competent skills in relating to other people and adapting to different situations effectively • has competent knowledge in computer • knows how to explore the internet • can work in a highly pressured circumstance • has an intense observance especially over the things under my accountability • open-minded and can easily accept corrections and constructive criticisms • efficient in problem solving e.g. following instructions, comfortable with basic Mathematics and has the ability to "think on feet" PERSONAL AND INTERPERSONAL SKILLS: • has strong interpersonal communication skills • has confidence in learning new skills • comfortable with new technology • willing to work in graveyard shifts and willing to render over time including pre- shift/post shift, rest days even holidays WORK EXPERIENCE: ARK Project LLC USA-Based Contractor Position Held: Inbound Sales Support (Remote) August 07, 2020 to July 29, 2021     Main responsibility is to answer incoming calls directed through the main Sales line Assist customers in placing their orders over the phone Upgrading and upselling products Transferring calls to other departments when misrouted to the Sales Department Akrish Properties, Ltd Auckland New Zealand Position Held: Home-based Virtual Executive Assistant January 28, 2019 to May 1, 2021 • • • • • • • • • • • Working directly and providing support for the Company Director as his Administrative Assistant. Handles Executive requests and queries appropriately. Setting appointments for the Company Director both personal and business-related. Provides sales and customer support for both voice and email. Provides product information for presale query for both voice and email. Setting appointment for both buyers and other real estate agents for property viewings. Takes care of monitoring employees’ weekly working hours. Preparing draft for employees’ payroll. Acting as human resource officer for the employees’ complaints and requests. Handling research-related tasks Performing other administrative duties that may be assigned to me from time to time. B&C Sports Canteen Purok Guava, Poblacion, Kidapawan City Position Held: Assistant Operations Manager July 12, 2016 – December 13, 2018        Fills in for the operations manager when needed. Assist the operations manager by giving constructive feedback to improve the operations of the business. Ensure that service issues are properly addressed and resolved in a timely manner. Ensure Operational processes and documents comply with regulations, guidelines, and standards. Oversee daily activities, such as staffing, scheduling, and customer relations. Audit and place orders for equipment or supplies needed by the business, as well as track and report on budget, costs, and income. Responsible for supervision, training, and development of staff. Concentrix Philippines Damosa IT Park, JP Laurel St., Davao City Position Held: Technical Support Representative – Voice October 16, 2015 – June 29, 2016 • • • • • • Provides customer support and technical resolution for voice support. Configured customer’s equipment to connect to the internet/ network via modem, router, and access point. Provides education to customers in the use of system and applications as related to networking. Obtained general understanding of Operating System and Applications related to company offered services. Identify and gives advice on operational issues in customer’s computer system. Provides assistance to customers in registering new account using company provided software tools. Mills International Trading Pty Ltd Trading as Crylls, Inc. 4th Flr DGGG Y10 Bldg, JP Rizal corner C. Bangoy Street, Davao City Position Held: Customer Support Representative – Voice and Email November 7, 2014 – August 14, 2015 • Provides after sales customer support and technical resolution for both voice and email. • Provides product information for both presale and after sales query for both voice and email. • Creates manual order for customers and process payments over the phone. • Takes care of migrating orders from eBay to our Ordering Data Base. • Performs Back office tasks Sutherland Global Services Philippines, Inc. Luisa Bldg, Jacinto Ext., Davao City Position Held: Technical Support Representative August 13, 2012 – April 12, 2013 • Provides customer support and technical resolution for voice support. • Configured customer’s equipment to connect to the internet/ network via modem, router, access point. • Provides education to customers in the use of system and applications as related to networking. • Obtained general understanding of Operating System and Applications related to company offered services. • Identify and gives advice on operational issues in customer’s computer system. • Provides assistance to customers in registering new account using company provided software tools. Convergys Philippines Services Corporation R. Arcenas St., Arcenas Estates, Banawa Hills, Cebu City Position Held: Customer Care Representative Tier 2 April 27, 2009 – August 19, 2012 • • • • • • Obtained general understanding of Operating System and Applications on their mobile phones related to company offered services. Offers new products and upgrades available for their device/s. Identify and gives advice on operational issues in customer’s mobile system. Collects payments. Takes care of Billing and Collections concerns. Provides customer support and technical resolution. Provides Retention Offers for customers who are likely to churn. Aegis People Support Cebu IT Park, Lahug, Cebu City Position Held: e-Rep (Online Travel Agent for Orbitz.com and CheapTickets.com) June 2007 – April 2008  Taking inbound calls for online travel reservations using airline systems like WorldSpan, Sabier and the likes.  Making changes with customer’s existing travel itinerary including packages for flight + hotel + car  Suggesting travel itineraries, dates and package inclusions.  Taking payment over the phone after making changes or booking the reservations. SEMINARS, TRAININGS AND CERTIFICATES: Stay and Learn Program Marco Polo Davao October 1-2, 2016 Shakey’s Pizza and Restaurant Tour Shakey’s Pizza Parlor Davao October 2, 2016 Hotel Ocular Tour Grand Menseng Hotel Davao October 1, 2016 5th Hospitality Management Industry Forum Notre Dame of Dadiangas University February 18, 2017 Restaurant Immersion Best Bar Practices and Techniques TGIF Davao January 20, 2018 Hotel Ocular Tour Seminar: Frontdesk, Housekeeping and Bar Practices Grand Regal Hotel Davao Jan 20, 2018 Hotel Ocular Tour Seminar: Best Practices in Frontdesk and Housekeeping Park-Inn by Radisson Davao Jan 20, 2018 On-The-Job Training and Exposure 360 Hours of Kitchen and Banquet Services Exposure The Pinnacle Hotel Davao (4* Hotel) April – June 2018 On-The-Job Training and Exposure 720 Hours of Food and Beverage Services, Events, Housekeeping and Front Office Exposure Beyond Resort Khaolak (5* Resort Hotel) Khuk Khak, Takua Pa, Phang Nga, Thailand February 2020 – April 2020 CERTIFICATES: Social Media Marketing Training Virtual Kings owned by Jomar Allen Enecio January 8, 2019 Colegio de Kidapawan – HRM Day 2019 Appointed Event Head Organizer September 27, 2019 National Certificate II (NCII) – Housekeeping Service (October 16, 2019) National Certificate II (NCII) – Food and Beverage Service (November 20, 2019) National Certificate II (NCII) – Front Office Service (December 12, 2019) REFERENCES: ANTONETTE M. TABOTABO, MM-HM Head - HRM Department Colegio de Kidapawan - ROWEN L. ZERRUDO, MBA-HRM HRM HRM Instructor | Entrepreneur Colegio de Kidapawan - DARLYN V. ABOY HRM Instructor Colegio de Kidapawan -