Jennefer Rejuso

 Jennefer B. Rejuso Zone 4 Cararayan Naga City Mobile: - Email:- Profile Call Center Professional Expertise: Customer Service and Sales Specialist Strengths A dynamic, resourceful and industrious Call Center Professional with excellent communication and customer service skills Broad range of expertise in data management and organization gained primarily via exemplary service in the BPO space Hard working and resilient with a strong ability to focus on long range goal achievement Experienced, results-driven sales professional with a track record of outperforming sales goals and delivering high levels of customer service Professional Experience July 2016 – June 2016 Stellar Philippines Naga City Handles flight reservations, query, payments Closes sales for booking enquiries, upsell other products when needed Providing excellent customer service satisfaction and promotes branding Good Attendance record and Above 3 average scorecard for the past 3 months November 2014 – June 2016 Teleperformance Handles account maintenance, billing, refunds and some basic mobile and internet trouble shooting Scores above average Net Promoter Score for the brand Exceeds Sales goals month over month Excellent Handling time considering complexity of account Supports teams sales when needed and take escalations September 2014 – November 2014 Concentrix Sales queue and upselling Handles difficult conversations with bills Full execution of objection handling that helps closes sales Education Completed 75% of required units towards bachelor of Science in Hotel and Restaurant Management *2009 – 2012 Graduated 1st Honorable Mention in Secondary School and Valedictorian in Primary School Skills Good Communication Skills Able to work under minimal supervisions under pressure Accurate and attentive to detail Self-motivated, intuitive with high level of energy Dependable, reliable and responsible Character References Available upon request.