SUMMARY OF QUALIFICATIONS
To obtain a position in an IT industry that will provide the ability to apply the skills and
provides the opportunity to meet and exceed certain goals.
SKILLS
Advanced Microsoft Office (Word, Excel, Power Point, Access) skills
Basic SQL and database
Proficient in using CAFM and SAP system
Proficient in using MAC and Windows OS base system
Basic Computer Troubleshooting and Networking
Graphics designing and Image post-production using Adobe CS Photoshop,
Adobe Photoshop Light room and Basic Adobe Illustrator
Graphic Design Skills, Layout Skills, Creative Services, Customer Focus,
Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing
Tools
WORK EXPERIENCES
Customer Care Executive | Helpdesk Support | Admin Assistant
September 2014 – August 2017
ETA
Facility
Management
(Engineering
Maintenance
http://www.etaascon.com
Dubai, United Arab Emirates
Company)
Serves customers by providing service information and resolving service
complaints through telephone calls and emails.
Process new customer accounts and maintains the records by updating the
account information with the use of Computer-Aided Facility Management
(CAFM) application and SAP system.
Resolves service problems by clarifying the customer's complaint; determine
the cause of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up and escalating to
ensure resolution.
Facilitates problem solving and collaboration with the team.
Prepares service reports by collecting and analysing customer information.
Graphics Designer | Layout Artist | Digital Image Editing | Photographer
July 2012 – July 2014
Giovanni Photography - http://www.giovanni-photography.com/
Dubai, United Arab Emirates
Prepares, plans and illustrates concept by designing rough layout of random
photographs with regards to arrangement, size, type size and style, and related
aesthetic concepts.
Working with clients, briefing and advising them with regard to design style,
format, print production and timescales.
Assist customer’s inquiries through telephone and email (special events like
wedding, engagement party, birthday party and etc.)
Take pictures of a single, couple, families, and small groups, either in studio or
on location for any kind of occasion.
EDUCATION
Bachelor of Science in Information Technology - June 2008 - March 2012
Pamantasan ng Lungsod ng Pasig (University of Pasig City)
Major Academic course highlights
Computer Programming (C++, C#, Basic PHP with MySQL, Visual Basic
6.0, Visual Basic .Net 2008)
Computer Troubleshooting and Networking (CISCO)
Database (MySQL and MS Access)
Graphics and Web Design using Adobe Photoshop (CS3 and latest
versions), Adobe Dreamweaver, Corel Draw, Google Sketch and basic
Adobe Illustrator
