Jennebeth Dangcalan

 -/--https://www.linkedin.com/in/jennebeth-dangcalan-537b21176/ https://www.facebook.com/JennebethDangcalan/?modal=admin_todo_tour JENNEBETH T. DANGCALAN overview I have 4 years of experience in a Customer Support industry wherein I have handled customer inquiries, disputes, created case reports and responded to emails and correspondence. I have extensive knowledge of administrative tasks and training to assist you with your daily task so that you can maximize your time and productivity. I am hardworking, meticulous, & efficient. Skills & Abilities Google Email Management (Organizing, labeling, filtering messages automatically). Email-etiquette Office-administration Google Docs Google Calendar Management (Creating events and appointments) Internet Research WordPress.org (Familiarity to navigate admin access, editing post, and updating pages, embedding videos, moderating comments) Social Media Management (Managing post on Facebook page/group, Instagram, Twitter) Scheduling posts using Buffer Application. Data-entry Customer Support General Virtual Assistance Experience [Convergys - Concentrix Philippines] Customer Service / Back Office Assistant [October 2014 - Present] • Answer incoming calls and responding to customer's correspondences. • Resolve customer complaints, disputes, and escalated issues. • Research required information, Identify and resolved customer complaints using available resources and applicable software. • Process orders and setup installation date for customer's availability. • Document all call information according to standard operating procedures. • Do other duties as assigned such as segregating correspondence received and allocate to DESIGNATE departments. Assist consulting agents through smartchat, by providing on-time resolution to the customer. [Aikontech Corporation] Customer Service Representative [April 2011 – March 2014 ] I handled customer complaints and processed escalation cases. I provided information with regards to their inquiries, repair or technical assistance with mobile phones and did some clerical-related work. [Electroworld] Retail Sales Coordinator [October 2010 - March 2011] • I marketed IT hardware products preferably to walk-in customers, and corporate clients. • Prepared quotation specifically to corporate clients and indicated product information, specs and prices offered. • Assessed Customer Preferences and recommended suitable Items for Purchase. • Explicated the manufacturer's warranty and provided tips/advice for proper care of the product purchased. • Took customer's inquiries through a phone call and processed orders. • Maintained updated about sales and promotions, supplier’s ads and product updates Education Bachelor of Science in Computer Science, 2006 STI COLLEGE, Pamplona 1, Las Piñas City High School Diploma, 2002 Bacoor National High School, Molino, Bacoor Cavite