Jennalyn Festijo

Jennalyn Festijo VIRTUAL ASSISTANT, SOCIAL MEDIA MANAGER & CUSTOMER SUPPORT ABOUT ME! I'm confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated and a great manager of time, I learn swiftly and I have a strong analytical skills. CONTACT JENNA (- jennafestijo-@jelynvf @hushthug92 @hushthug @jennalynfestijo VIRTUAL ASSISTANT SKILLS - Flexible Administrative skills - Data Entry and Product Listing - Advertising, Sales and Marketing - Internet Research - Article writing and web managment - Expertise is Google Products, Microsoft Office Tools and other Visual Assistant software tools SOCIAL MEDIA SKILLS - Copy writing and Content Marketing - Design (Graphics and Videos) - Public Speaking ( Confidence in front of the audience) - Customer Service / Community Manager - Social Media Budget Management CUSTOMER SERVICE SKILLS - Clear Phone, Email and Live Chat Communication - Situation Evaluation and Attentiveness - Empathy Ability - Persuasion Skills - Time Management and Flexibility INTEREST ACADEMIC BACKGROUND STI COLLEGE OF MEYCAUAYAN Bachelor of Science in Information Technology, 2014 INTERNET TRAVEL READING DIY APPS & TOOLS Microsoft and Google Social Media Management Tools Email and Chat Software Tools Adobe Photoshop & Premiere Other Photo Editing Software Tools ( Canva, Easil, etc.) Communication (Skype, Slack, etc.) Project Management (Basecamp) MEYCAUAYAN NATIONAL HIGH SCHOOL Class of 2009 HOME-BASED WORK EXPERIENCE VIRTUAL ASSISTANT/ SOCIAL MEDIA MANAGER - Working for a client in the Philippines that owns a variety online store with multiple Facebook pages and websites that have different niches. - Daily responsibility include management of all Social Media platform such as posting and monitoring content, hiding bad comments, engaging with followers, composing content for social media messages and advertising. - Other task include research, answering chat and email inquiries. TUMBLR AND INSTAGRAM CONTENT MODERATOR - Worked part-time for a client in the Philippines - Focuses on content curation for Tumblr and Instagram. CUSTOMER SERVICE Concentrix Corp, UK based account Phone Support - 2017 CERTICATES Team Leadership Development Program Online Freelancing Training Social Media Strategy Certification - Manage large amounts of incoming calls. - Maintain financial accounts by processing customer adjustments. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Metrobankcard Corp., Philippines based account Phone Support - 2016 - Open and maintain customer accounts by recording account information. - Maintain financial accounts by processing customer adjustments. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. - Build sustainable relationships of trust through open and interactive communication. CuroTeknika Inc., Philippines BPO Training Associate - 2015 - Identifying training needs by evaluating strengths and weaknesses. - Direct structured learning experiences and monitor their quality results. - Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior. - Periodically evaluate ongoing programs to ensure that they reflect any changes. - Stay abreast of the new trends and tools in employee development.