Jenn Barbado

 JENNELYN S. BARBADO B2 L7 Northpoint, P. Dela Cruz St. San Bartolome, Novaliches Q.C. Email:-Cell No.: - WORK EXPERIENCE ● Area Supervisor- LuzonSeptember 1, 2015- June 30, 2016 Pacific Cross Insurance, Inc. Propose guidelines and procedures that would simplify the field (sales) operation in conjunction with generally established sales policies and guidelines. Preparation of action plans for the team and team members to achieve monthly sales targets. Coach and conduct one-on-one review with team members to build more effective communications, too understand training and development needs, and to provide insight for the improvement of team’s sales and activity performance. Analyze market and sales trends and recommends course of action to increase sales volume and market presence. Provide timely feedback to management regarding performance. Provide assistance to team members in preparation of proposals and presentations. Manage budget expenses to meet budget guidelines. Adhere to all company policies, procedures; and business ethics codes and ensure that they are communicated and implemented within the team. Assume other activities and responsibilities from time to time, as directed. ● Senior Trade ProcessorApril 21, 2014-June 21, 2015 Citco International Support Entry all trade activity within the global business unit, meeting established timelines Ensure high accuracy standards are maintained for the entry of trade activity Distributing correspondence to investors including confirmations, contract notes, statements and market value statements Assist with other related duties as required Maintain solid working knowledge of multiple systems for the processing of trades Follow fund specific instructions/variables Various shifts will be implemented in the global operations support team ● Team Leader, CIIC-IB Policy Changes andMarch 15, 2011-April 25, 2014 CIIC-IB Reinsurance Admin Canadian Individual Insurance Center - Policy Owner Services Manulife Data Services Inc. Supervised staff and assumed responsibilities of 29 staff members Brain storming of various ideas and selecting the best idea on the basis of feasibility, cost etc. Develop short and long term team strategy, successfully analyzing the team needs and providing cost effective solutions. Boosted staff morale and improved teamwork Responsible for achieving the desired accuracy, productivity, TAT with quality. Ensured quality work and monitored work progress. Daily Work Management, prepared reports and certifications after the completion of jobs Enhanced management team accuracy and productivity by organizing weekly meetings where accomplishments, problems, and improvements were discussed. Present monthly, quarterly and yearly assessments of the Team’s quality performance Ensure that appropriate Compliance Programs are completed by the Team ● Quality Analyst, Canadian IIC - Titles and Policy Changes June 23, 2008 – March 15, 2011 Training, Quality and Compliance Department Manulife Financial Business Processing Services The Quality Analyst (QA) is responsible for making sure that quality targets are achieved and exceeded. The QA will coordinate with Operations Leader(s) in improving the Team’s overall performance. The key responsibilities for this position are: Check and analyze transactions to ensure accuracy, consistency and client satisfaction, as well as ensure that quality standards are met Accomplish quality checking reports and scorecards Present monthly, quarterly and yearly assessments of the Team’s quality performance Identify areas for improvement in Associate’s performance through trending and analysis Coach and counsel Associates Communicate performance and behavioral expectations to Operations Leader(s) and provide ongoing feedback against performance expectations Inform the Team of changes in policies and processes Initiate and implement process improvements to effectively align Team’s capabilities with current and future needs Conduct calibration sessions to ensure uniformity of understanding Recommend training programs necessary to drive improvement Develop test methods and techniques to ensure in-depth knowledge of the Business Unit’s policies and processes Develop and propose better quality audit processes Play an integral role in the MBPS process audits Ensure that appropriate Compliance Programs are completed by the Division Perform other tasks/projects assigned by the immediate superior and/or the Business Unit’s Operations Leader(s) ● Business Process Associate II May 8, 2006 - June 20, 2008 Canadian Individual Insurance Center - Policy Owner Services Manulife Financial Business Processing Services Processed various transactions accurately, productively and within the service standards using Manulife Financial’s multiple applications. (AWD, Citrix Environment etc.) Evaluated if request (scanned, faxed, or email) from Kitchener, Halifax, and Montreal is in good order upon careful analysis and checking based on the documentations and procedures. Processed different work types such as beneficiary changes, address changes, agent changes, term surrenders and simple query. Expertly performed job with the aid of various systems and web information sites– CLAS, CATS, PS, IAS, Capsil 4.2, Capsil 3.2, Ingenium 5.1, Workbench, Repsource, DSS and Canadapost. Demonstrated strong problem-solving and analytical skills, excellent data entry, mathematical aptitude, multitasking, attention to detail, product knowledge, and the ability to learn complex systems. Communicated with colleagues from Manulife Canada (Associates, Senior Associates, Supervisors, Trainers and Customer Service Representatives) with regards to clarification, queries and procedural updates. Assisted other Associates and Trainees in transaction workflows. Made recommendations for team’s improvement and planned its implementation with the Trainer. Career Highlights in MBPS: Top Performer Awardee for 2006 - Canadian IIC POS, 1st MBPS Performer’s Night, June 30, 2007, for her consistent and meritorious performance as a Business Process Associate. Top Performer Awardee for 2007 - Canadian ILC POS, 2nd MBPS Performer’s Night, July 12, 2008, for her consistent and meritorious performance as a Business Process Associate. Best Associate: ● For the months of September 2006, November 2006, December 2006, January 2007, February 2007, March 2007, April 2007, May 2007, October 2007 and March 2008. Most Productive Associate: ● For the months of August 2006, September 2006, November 2006, December 2006, January 2007, February 2007, March 2007, April 200, May 2007, March 2008 and May 2008. Best in Accuracy: ● For the months of July 2007, September 2007 and October 2007. Most Loyalty Award ● For the month of July 2011 Six Sigma Greenbelt Certified ● For the month of June 11, 2010. (Transcript Id:-) LOMA Secondary EdRep Training Attended: Problem-solving and Decision Making- February 2013 Business Process Management Notation- May 2013 Introduction to Process Management via Coursera- June 2013 COPC Training- October 2013 Trust Management Centre ( To Bring Out the Excellence in People)- Sept 11&12, 2015 ● HR Associate, HR Operations Department September 29, 2004 - May 5, 2006    Convergys, Makati City Provided clerical support for the Human Resources Department. Responsible for updating, filing and safe keeping of 800+ employees’ 201 files Attended to individual inquiries including but not limited to benefits, loan application, change of status, payroll and employment certificates. Administered preparation and sorting of documents to be sent out to different sites. Updated log of employees’ Vacation Leaves (VLs), Sick Leaves (SLs), and Leaves of Absence (LOA) applications. Compiled and encoded employment records. Searched employee files and furnished information as duly requested. Responsible for employment verification and benefits contributions. Audit supplies, inventory of files, and other tasks from immediate superior EDUCATIONAL BACKGROUND ● TERTIARY AMA Computer University (AMACU) Project 8, Quezon City Bachelor of Science in Computer Science 2000 - 2004 ● SECONDARY San Bartolome High School Novaliches, Quezon City 1996 - 2000 ● PRIMARY Dili Elementary School Sta. Cruz, Ilocos Sur 1990 - 1996 SKILLS AND QUALIFICATIONS ● Proficient in written and oral English ● Quality checking and analysis ● Strong transaction processing and keyboarding skills ● Knowledgeable in computer applications Word, Excel, PowerPoint, Visual Basic and Internet ● With excellent time management and multitasking skills ● Possesses good analytical and problem-solving skills ● Coaching and training skills ● Effective team player with flexibility and professionalism ● Ability to adapt in a fast-paced and production-driven environment ● Ability to conduct interviews and effective leader skills PERSONAL INFORMATION Date of Birth: September 3, 1983 ● Place of Birth: Manila ● Age: 33 yrs old Sex: Female ● Civil Status: Single ● Height: 5’3” ● Religion: Christian ● High school varsity player - Badminton ● Actively participated in numerous MBPS activities ● Member, MBPS Employee Relation Committee