Jenjen Mendez Dela Cerna

JENJEN M. DELA CERNA CONTACT -- P-14 Banana Village Doongan, Butuan City www.linkedin.com/in/casjendela-cerna-a EDUCATION 2013 - 2016 ABOUT ME I am Jenjen M. Dela Cerna, a dedicated and hardworking professional with experience across various industries, including sales, customer service, and overseas employment. My career journey has equipped me with strong communication skills, excellent customer service abilities, and adaptability in diverse work environments. I have worked as a Sales Associate, Stock Clerk, and Customer Care Representative, gaining valuable expertise in retail, finance, and administrative roles. My recent experience as an Overseas Filipino Worker (OFW) in South Korea has further strengthened my resilience and global perspective. With a background in Communication Arts, I am eager to apply my skills and knowledge to a dynamic workplace where I can contribute meaningfully and grow professionally WORK EXPERIENCE Bewell Nutraceutical Corp. Independent Contractor - Feb. 2017/March 2018 2016 FATHER SATURNINO URIOS UNIVERSITY AB Communication Arts SKILLS Customer Service Excellence Sales and Retail Operation Administrative and clerical work Problem-solving and Adaptability Multi-tasking and Time Management Independent Work and Selfmotivation Oral and Written Communication Team work and Collaboration Promotes Product in Philippine leading Drug store Conduct health check-up Monitor stocks Executive Optical Stock Clerk - May 2019/May2021 Receiving and Inspecting Shipments Stock Organization Inventory Management Labeling and Tagging Maintaining Records Coordinating with Other Departments Ubiquity Global Services Customer Service Representative - May 2022/Sept.2022 Handle customer inquiries related to bank accounts, transactions Assist with account openings, closures, and updates Process fund transfers Address concerns about unauthorized transactions and fraud Escalate complex issues to the appropriate department when necessary Educate customers on fraud prevention and account protection Verify customer identities Maintain accurate records of customer interactions and transactions Manage high call volumes while ensuring efficiency and professionalism Provide clear, friendly, and solution-oriented communication REFERENCE LANGUAGES English (Fluent) Millard Tawakal Province of Dinagat Islands Migrant Office Administrative Assistant- - Lemar A. Vitor Former OFW/South Korea Butuan City, ADN--