Jeniffer Santos

JENIFFER DELOS SANTOS - SANTOS 26 M. Gonzaga Street, Hagdan Bato Itaas, Mandaluyong City E-mail :-SSS Number :- TIN :- Contact Nos. :- /- EXECUTIVE PROFILE Ambitious and hard-working individual who is often recognized with commitment and ability. Builds and retains high-performance teams by hiring, developing and motivating skilled professionals. Handle multiple tasks competently, working well gracefully under pressure. AREAS OF EXPERTISE            Leadership Decision-making Business operations People management Project management Conflict management Process improvement Critical thinking and Problem Solving skills Communication skills Enforce standards Cater excellent customer service WORK EXPERIENCE July 2015 to February 2018 - Level II - Supervisor Acquire Asia Pacific 4th Floor, Worldwide Corporate Center Shaw Boulevard, Mandaluyong City March 2010 to March 2015 - Program Manager Acquire Asia Pacific Lower Ground Floor, Worldwide Corporate Center Shaw Boulevard, Mandaluyong City September 2009 to December 2009 - Customer Service Representative Affiliated Computer Services of the Philippines 7th Floor, One E-Com Building SM Mall of Asia Complex, Pasay City December 2008 to June 2009 - Technical Support Representative SYKES Asia, Inc 36th Floor, Burgundy Corporate Tower Gil Puyat Avenue, Makati City DUTIES AND RESPONSIBILITIES Operations Management                  Ensuring the business operates within the company's mission statement Implements company policies and procedures and department protocols Plan, organize and manage multiple projects and set priorities Implementing quality management and regulatory compliance strategies Understanding and experience of the call center environment Overseeing the day-to-day operations of the department Investigating customer satisfaction and reporting any issues Coming up with solutions to problems and having the power to implement them Handles client communication and maintain a harmonious working relationship with clients Handles staffing requirements, selects internal and external applicants for positions needed within the department. Recommendations movements and promotions of staff Prioritizing important tasks and ensuring they get done first and get done properly Improving product quality, customer communications and staff cooperation Able to work in a busy, fast moving and target driven production environment Committed to promoting fair equal opportunities in the workplace at all levels Always willing to step in and help out work colleagues who are struggling Willing to challenge current methods of work and to then identify, recommend and implement practical improvements Weekly and monthly reporting to the relevant stakeholders People Management       Monitor and improve program efficiencies by constantly reevaluating KPIs Working with department heads and senior management to get the best performance from staff Distributing the workload evenly amongst staff based on their ability Making sure all tasks given to staff are done on time and to the required standard Giving prompt and accurate information on individual staff member performance Making sure motivation and performance levels are maintained     Keeping employees motivated and organizing appropriate training Recruit, hire and train employees including performance appraisals, recommended promotions and recognition. Manage, coach, and influence staff to help them achieve the desired outcome Establish the appropriate checking and testing mechanisms to monitor the progress of staff members Financials and Budgeting     Ensuring financial targets and other agreed targets are met in all departments Preparing budgets and inventories Reviewing and approving equipment needs Keeping an eye on the operational budget EDUCATIONAL ATTAINMENT College Bachelor in Business Teacher Education (Major in Stenography) Polytechnic University of the Philippines Sta. Mesa, Manila CHARACTER REFERENCES Available upon request.