Jeniffer Jerez Fittoria

JENIFFER JEREZ FITTORIA --Managua, Nicaragua PROFILE Highly motivated and results-oriented professional with strong experience in problem solving, customer service, technical support, medical billing and multitasking. Person with social and communication skills with knowledge in psychology, which facilitates interaction with people and understanding them. EDUCATION Bachelor Colegio Doris Maria Morales 2019 Musical Artistic Teaching Universidad Politécnica de Nicaragua 2020 - 2022 Degree in Psychology Universidad Católica Redemptoris Máter 2021 - 2024 SKILLS · · · · · MS Office Workshop sessions Data analysis Collaborative leadership Multitasking EXPERIENCE Team Smile – 2017 - 2019 Children's party entertainment · Organization of children's parties · Event animation SHOWTIME ( Performing Arts Academy) - 2019 - 2020 Remote assistant · Managing student appointments and schedules · Organization of musical events Ibex Global Solutions Nicaragua S.A - 2020 – 2023 Customer Service and Technical Support T1 agent · Interactions via chat, calls and emails · Record keeping in the CRM system · Backoffice tasks · Problem solving · Troubleshooting and technical support · Attention to details · Active listening · Communication and display of empathy Escalation Tier 2 agent · Agent and team database organization · Assistance to T1 · Decision making · Escalation of cases to other departments · Negotiation skills · Handling invoices · Refunds and credits to customers · Training for T1 agents Agape Wellness Center - 2023 – 2025 Remote Billing Assistant · Schedule appointments · Account management in the EMR · Preparing and submitting medical HCFA’s · Add ICD and CPT codes corresponding to each treatment · Send HCFA’s to the clearinghouse electronically · Management of medical records · Following up on claims status · Fix correctable claims · Generate and send invoices to patients · Following up on delinquent accounts · Post payments made