Jeniffer Escuadra Gutierrez

JENIFFER GUTIERREZ TECHNICAL SUPPORT REPRESENTATIVE PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable marketing campaigns. CONTACT SKILLS Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE Alorica - Technical Support Representative NOV 2020 - PRESENT 42B Scout Torillo St., Brgy Sacred Heart, Quezon City gutierrez.jeniffer1002@gmail. com - //jen-gutierrez- EDUCATION Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades Monitored press coverage -Collections Agent OCT 2016 -AUG 2020 National College of Business and Arts BSBA Management-2004 (Undergraduate) Responsible for initiating calls with delinquent customers by phone, mail, or personal visit to collect payments and settle accounts Follows up delinquent accounts, updates, and maintains accurate financial records including accounting, receivable, and credit records.