JENIFER M. GARCIA
#0576 New Barrio St., Calulut, City of San Fernando, Pampanga
Contact No.:-/-
Email Address-
OBJECTIVE:
To find a challenging and rewarding career in the company where I can utilize the best of knowledge and at the same time, grant e an opportunity for personal and professional growth.
SUMMARY of QUALIFICATIONS
Above average written and oral communication skills; goal- oriented; driven:;proactive ;fast learner; highly trainable; strong people skills; computer literate ;detailed –oriented; with accuracy; strong organizational and interpersonal skills; resourceful.
WORK EXPIRIENCE:
Iqor 3 (Cyber City Teleservices)
Call Center Agent
Flexible Agent
Handled several account like Leapfrog, Harbor Freight Tools, Haband, 1800 Flowers.com
Main Task:
Basically these accounts are more on sales and minimal customer service. We process orders for customer over the phone if they are not able to do it online. We are also responsible in applying promotional discounts available on their brochures. With these accounts I’ve handle our objectives is to provide Excellence Plus Customer Service.
November 2013 – October 2015
Sutherland Global Service
Consultant
General Care Representative
Main Task:
AT&T U-Verse and Direct TV sales
Our goal is to providegood customer experience for customer having problem with their service, billing issue, technical problem. And part of our task is to process orders for customers that are interested in having their service with us. Upselling for mobility service is also our scope.
November 2015 – October 2016
Teletech
Customer Service
T-MOBILE Gen care
Main Task:
Since these account is general care we are responsible for billing issue, order status, basic and major changes for the account, activating new service, closing sales, and technical issue.
Proving general inquiry for customer is also included. Our main objectives for these project is to make sure customer is getting what they are paying for.
December 2016 to May 2017
Versatel
Outbound call center Agent/Home based
Main Task:
Our main agenda for this campaign is to pre qualify customer for health insurance. Checking eligibility for available insurance on each state.
October 2017 up to February 2018
Online Pharma
Main Task:
Outbound calling to senior citizen who needs medicine for medication for their existing medical condition.
February 2018 to May 2018
Part-time Medicare Appointment Setter
Main Task:
Doing outbound call and setting appointment for senior citizens for medicare supplement.
June 2018 up to present
I hereby certify that the above information is true to the best of my knowledge and belief.
_____Jenifer Garcia______
Applicant Signature
