Jenie Haniver Triste

Curriculum Vitae Personal information First name(s) / Surname(s) Jenie Haniver Gallarda Triste Telephone(s) Mobile: - (Philippines) Nationality Email/Skype Filipino - Date of birth 09th February 1981 Gender Female Occupational field Management (Customer Service/Leadership/Sales/Technical Support) Work experience/Career Objective Over 10 years of experience in Customer Service and Management and diversified knowledge in major aspects of Team Leadership, Sales and Marketing. To be a successful leader in operations management where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional development. Dates Occupation or position held Main activities and responsibilities Name and address of employer Type of business or sector February 01, 2018 – present Content Writer Responsible for writing unique blend of content materials for various local websites – topics ranging from healthcare, food and beverage, legal matters, and many more. Create quality and plagiarised-free content to promote marketing campaigns for different niches Incorporate well-researched and best SEO practices to drive traffic to client’s websites Writes blog posts, Press Release, Digital Marketing campaigns, and Website Content for different local websites and ensure timely submission of contents as required by the client BOWTIE DIGITAL 14 Barangay Railway La Paz, Iloilo City PH 5000 Digital Marketing Dates June 23, 2010 – June 21, 2017 Dates June 23, 2010 – June 21, 2017 Occupation or position held Assistant Station Manager Occupation or position held Assistant Station Manager Main activities and responsibilities Planning, organization, and supervision of ticket sales functions Development, implementation and administration of customer service standards, policies, and procedures for ticket office operations Delivery of professional advice to promoters and travel agents for sales and marketing Delivery of professional advice to senior management on related issues (i.e customer feedback, market trends, event interests) Hiring, training, supervision, scheduling, evaluation and performance management of counter staffs Handling of employee grievances and mentoring Project Manager – new travel platform being developed by Batam Fast Ferry Passage Operations Planning for ferry deployments, bunker schedules, insurance claims, passage security Analysing ferry delay reports and proposal/implementation of corrective actions Coordination with other related agencies(i.e ICA/MPA/SCC) involving security clearance for passengers, vessels, and crews as well as all related terminal issues that affect service performance Company Security Officer certified – short course training under Wavelink Maritime Institute (November 17-19, 2015) Areas of Knowledge: Team Leadership Sales and Marketing Customer Service Passage Operations (Insurance Claims and Security) Main activities and responsibilities Planning, organization, and supervision of ticket sales functions Development, implementation and administration of customer service standards, policies, and procedures for ticket office operations Delivery of professional advice to promoters and travel agents for sales and marketing Delivery of professional advice to senior management on related issues (i.e customer feedback, market trends, event interests) Hiring, training, supervision, scheduling, evaluation and performance management of counter staffs Handling of employee grievances and mentoring Project Manager – new travel platform being developed by Batam Fast Ferry Passage Operations Planning for ferry deployments, bunker schedules, insurance claims, passage security Analysing ferry delay reports and proposal/implementation of corrective actions Coordination with other related agencies(i.e ICA/MPA/SCC) involving security clearance for passengers, vessels, and crews as well as all related terminal issues that affect service performance Company Security Officer certified – short course training under Wavelink Maritime Institute (November 17-19, 2015) Areas of Knowledge: Team Leadership Sales and Marketing Customer Service Passage Operations (Insurance Claims and Security) Name and address of employer BATAM FAST FERRY PTE LTD  1 Maritime Square Harbourfront Centre Singapore 099253 Name and address of employer BATAM FAST FERRY PTE LTD  1 Maritime Square Harbourfront Centre Singapore 099253 Type of business or sector Reason for leaving Transportation/International Ferry Operator Career enhancement/higher salary expectations/Relocation Type of business or sector Reason for leaving Transportation/International Ferry Operator Career enhancement/higher salary expectations/Relocation Dates May 04, 2006 – May 04, 2010 Occupation or position held Customer Service (Technical Support) Mentor on Duty Team Leader Main activities and responsibilities Participated LOB (line of business) for CONVERGYS PHILIPPINES INC JP Morgan Chase (US based bank) Inbound Fraud Analyst (May 04, 2006 – December 31, 2007 CVG One Makati City Philippines) Project Main Activities: Analyzation of fraud trends on credit card users Fraud detection Security verification Inbound/Outbound call handling for multicultural users Time Warner Cable (US based company) Technical Support Representative (January 2008 – August 2008 CVG One Makati City Philippines) Project Main Activities: Technical support (IT related feedback) for the products offered by the company Cable Internet Support Inbound/Outbound call handling for multicultural end-users Time Warner Cable (US based company) Mentor on Duty – Technical Support (August 2008 - January 2009 Convergys Philippines Mandalagan, Bacolod City, Negros Occidental) Project Main Activities: Technical support (IT related feedback) for the products offered by the company Escalation assistance for next level tech support Training for new products and services Mentoring of agents for performance and product enhancement Inbound/Outbound call handling for multicultural end-users MEDIACOM (US based global media company) Team Leader – Cable Internet and Phone support (January 2009 – May 2010 Convergys Philippines Mandalagan, Bacolod City, Negros Occidental) Project Main Activities: Development/training/conducting appraisals of agents for promotions Training for new products and services Mentoring, auditing of calls, training of agents for performance and product enhancement Inbound/Outbound call handling for multicultural end-users Monitoring of the team’s performance and providing constructive feedback, with adaptive coaching styles, encouraging all team members in incremental performance improvement Report presentation and data analysis to management for assessment Areas of Knowledge: Team Management and Leadership Customer Service and Technical Support Fraud and Security Verification Analyzing Banking Trends Training and Development Quality Assurance Talent Management Name and address of employer CONVERGYS PHILIPPINES INC 1 Building, 6796 Ayala Avenue, corner Salcedo Street, Legaspi Village, Makati, 1200 Metro Manila, Philippines Type of business or sector Reason for leaving Business Processing Outsource Overseas relocation Dates January 2005 – March 2006 Occupation or position held Logistics Customer Service Representative (Outbound Call Handling) - for FREIGHTQUOTE (US based freight service company) Main activities and responsibilities Tracking of shipments/purchases of customers Coordination with LTL (less than truckload shipping) carriers, terminal and dispatchers Booking of shipments online and ensure timely delivery and arrival Handled next level supervisor escalations Areas of Knowledge: LTL logistics support Customer support Team management support Name and address of employer RAINMAKER ASIA INC (formerly QINTERACTION PHILIPPINES) BPI-Buendia Center Senator Gil Puyat Avenue Makati City Manila, 1200 Philippines Type of business or sector Reason for leaving OFFSHORE Call Centre Career growth/higher salary expectation Dates August 2004 – December 2004 Occupation or position held Online English Instructor (catering to Korean clients) Main activities and responsibilities English proficiency enhancement for Korean students and professionals through teachings of grammar, comprehension, listening kills and proper pronunciation Level test assessment for student’s knowledge in the English Language Areas of Knowledge: English education Training, Development and Learning Name and address of employer ANN SYSTEMS DEVELOPMENT CORPORATION 5006 P. Burgos Street, Makati, 1200 Metro Manila, Philippines Type of business or sector Business Service engaged in English online teaching Dates July 2002 – May 2004 Occupation or position held Customer Service Representative (Inbound/Outbound Call Handling) Main activities and responsibilities International Telemarketing/Order-taking Email Customer Service Support (complaints/order status/refunds/shipment tracking) Daily report submission for sales Areas of Knowledge: Customer handling for multicultural end-users Name and address of employer RAINMAKER ASIA INC (formerly QINTERACTION PHILIPPINES) BPI-Buendia Center Senator Gil Puyat Avenue Makati City Manila, 1200 Philippines Type of business or sector Reason for leaving OFFSHORE Call Centre Shift in career Dates September – October 2012 Occupation or position held Freelance Writer Main activities and responsibilities Review and analysis on wines, wine components and wine storage Areas of Knowledge: Research Writing Type of business or sector Independent Research Company Education and training Dates June 1997 – October 2001 Title of qualification awarded Bachelor of Science in Business Management Principal subjects/occupational skills covered Areas of Knowledge: Business Management Accounting Finance and Marketing Research Obligations and Contracts Name and type of organisation providing education and training University of the Philippines in the Visayas – Iloilo City Philippines Level in national or international classification Bachelor’s Degree Personal skills and competences Mother tongue(s) Filipino Other language(s) Self-assessment Understanding Speaking Writing Listening Reading Spoken interaction Spoken production English C2 Proficient User C2 Proficient User C2 Proficient User C2 Proficient User C2 Proficient User Social skills and competences - Team Spirit; - Experience working in multicultural environments (worked for US/Singapore/Indonesia based companies) Organisational skills and competences - Experience in project team organisation - Experience in report analysis, data gathering and presentation - Knowledge of project planning, management and execution Training skills/Awards - Arthur J. Compton’s Accent Modification Program (May 2002 – organized by RAINMAKER ASIA INC) - Career Development Training (February 2004 - organized by RAINMAKER ASIA INC) - Business Writing Training (October 2005 - organized by RAINMAKER ASIA INC) - Best Team Leader Award, Q3 (with Best Agent awardee) – December 2009 (Convergys Philippines Inc) - Ship Security Officer Training – November 2015 (Wavelink Maritime Institute Singapore) - Company Security Officer Certified – November 2015 (Wavelink Maritime Institute Singapore) Computer skills and competences - Microsoft Office Tools ( Word, Excel (VLookup, Pivot tables), Access, Powerpoint, etc)