Jenice A. Renton
67 Guerrero Street, Wawa, Taguig City
Philippines, 1637
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Skills
Appointment Setting
Sales/ Inside Sales
Lead Generation
Documentation and Control
Office Administration
Customer Service
Training and mentoring
Sales and Marketing
CRM/ Salesforce/Freshworks
Word/Excel/Powerpoint
Good listening Skills
Account Management
Languages
Enthusiastic Sales Development Representative with more than 13
years of Sales, Customer Service, and Client Management experience.
Expert in cold calls, lead generation, and closing deals. Proven track
record of increasing sales and revenue t hthroughcellent relationshipbuilding skills, consistent follow-through with customer-focused, and
exceptional negotiation abilities. Result-driven associate successful at
working alone or as part of a team to achieve challenging targets.
JobGet / Sales Development Representative
March 6, 2022 – December 9, 2022
Able to communicate in English
and Filipino languages
Hiring Platform in the United States/ Recruitment and Staffing
Part of the role is to do 80 to 150 cold calls per day, Appointment
setting, and sales. Targeting the Hiring team, Managers and Directors to
sign up for a free posting and hiring, walk-through on how to use the
platform, and set them up for an appointment for the paid version.
End of Contract
iQor Philippines / Agent
November 18, 2021- March : Work from Home Set-up
Retail Account/ Swiss Colony, 1800 Flowers and Health Plan Services
and American Home Shield.
Handles inbound calls for taking orders/ customer service for home
appliance insurance.
Tata Consultancy Services / Senior Process Specialist
June 15, 2015- August 2, 2021 Bonifacio Global City, Taguig City
AGL Account (Australia’s Leading Retailer for gas and electricity). Senior
agent who handled new connections, alterations and abolishment
requests and was assigned as an apprentice trainer for onshore and
offshore agents. Handled paperwork and escalated and expedited
requests from onshore counterparts for 4 years. 2 years as a Jeddai
(Floor Support) handling customer care. Trained and do coaching and
skilling to agents for statistics improvement.
Hibu Pty Ltd / Digital Support Specialist
October, 2014- June 15, 2015, Bonifacio Global City, Taguig City
Supported
content edits and updated digital publications,e-newsletters,
email content and other digital platforms as assigned by the website
manager. Audited website presence and performed quality assurance
processes to assess objectives and verify achievements. Reviewed each
grammar , spelling, punctuations, syntax, accuracy and compliance with
quality standards.
Telus International Philippines / Customer Service Representative
April 2012- October ,2014, Market Market, BGC, Taguig City
Handled mobility account, maintained customer satisfaction with
forward-thinking strategies focussed on addressing customer needs
and resolving concerns. Answered constant flow of calls around 50-75
calls a day with minimal wait times. Recommended products to
customers, thoroughly explaining the details and leverage sales
expertise for upsell opportunities.
Virtual Assistance/ Work from home set-up
October 2010- April, 2012- VA for Chicago Mortgage Company
Completed administrative tasks by performing business correspondence,
transcription and data entry. Conferred with customers via phone, chat and
email to provide information about the litigation process. Cold calls around 40
clients a day, setting up an appointment for clients to meet with the lawyers for
the litigation process.
Account Executive / I Trixx Inc.
June, 2008 - August 2010
Targeting Marketing Managers, Directors, Event Coordinators and Advertising
Agencies , setting up an appointment demonstrates and introduces the newest
and innovative way of launching a product, Interactive Systems.Creates
proposals and lead presentations to clients. Participated on the negotiation
process, closing deals and monitor the ingress and eg ress. Provided exceptional
customer service to foster client loyalty and satisfaction. Recorded and maintain
sales prospect and sales data within customer’s relationship management
system.
Supervisor/ Outbound Sales
March 2005- June, 2008
Managed 10 to 15 agents for an outbound sales account (Timeshares, Yellow
Pages, Med pharma, etc). Collaborated with the upper management to
implement continuous improvements and exceed team goals. Monitor agents
stats on a daily, weekly, monthly, quarterly and annual basis. Provided coaching
and skilling to agents, once a week, doing morning scrums and post scrums to
identify the strengths and weaknesses of the team. Organized team
engagement to boost morale and energy.
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Education
Polytechnic University of the Philippines / Bachelor of Science
in Entrepreneurial Management
June 2015- May 2019, Main Campus Sta. Mesa Manila
Graduated a 4 year course under the Open University System.
Graduated with excellent grades , no incomplete, withdrawals and
failures.
Polytechnic University of the Philippines / Associate in Business
Administration
June 1999- August 2002- Main Campus, Sta. Mesa Manila
Undergraduate
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Awards
Awarded as Jill of all Programs 2005- Sureconnect Inc
Commended as the Top Seller for Interactive Medium with P2,000,000
revenue per quarter- I Trixx Inc.
Consistent Top Agent from February to December, 2020- AGL Care,
Tata Consultancy Services
Top 4 agent for last quarter of 2020 AGL Care Tata Consultancy
Services
Awarded as Ms. Querubin for 2020 for having consistent NPS score of
above 40%
Overall Top 2 Agent for year 2020- AGL Care Tata Consultancy
Services
Overall Top 5 Agent for 1st quarter of 2021 AGL Care Tata
Consultancy Services
Consistent Top SDR hitting the highest Tier Bonuses for 6 consecutive
Months
References
Rica Flores- Team Leader- Tata Consultancy Services -
Bonficatio Global City, Taguig City
Jhomel Galvero- IT Engineer- Freelancer.ph -
Bonifacio Global City, Taguig City
Philip Buenaflor - Businessman/ Barangay Captain -
Barangay Wawa, Taguig City
