Jenibeth B. Fuentes
purok kabugwason, brgy. zone 3, cadiz city, Philippines 6121
E-mail:-Skype: jenibeth fuentes
Mobile:-
Work Experiences:
Maersk Global SErvice Centres | Liner finance and accounting
Collection Specialist-Liner Finance and Accounting
August 2012 – September 2016
3rd Party recovery report
Bank reconciliation
Customer Account Reconciliation
Follow up on Disputes
Preparation of weekly overdue report/review
Calls customer for payment and payment arrangement
Apply payment against provided invoice
Apply procedure relevant for location to solve the issue
Check if invoice is created for payment application
Check if new invoice will be created for customer /TPDoc
Contact Customer for invoice number, payment and others
Determine if refund or payment applied to invoice required
Keep payment in on account
Transfer payment to correct company code/business area
Verify reason of payment in on-account/suspense account
Generate and filter customer account statement
Send account statement to customer
Send Dunning letters to customers (e-mail/fax/post)
Block items for dunning
Update system database and/or upstream systems
Knows how to navigate SAP systems.
Knows how to navigate Get Paid systems
Handles accounts from Kenya, Black Sea, UAE and Central West Africa
Reset/Reverse original payment
Visit Ghana Africa to learn the process of collection and transfer the accounts to Philippines
Handled accounts for Australia
Handled accounts of North America
Prioritize top 20 customers with huge account balance
Sent reminder emails
psg global solutions|staffing and recruiting industry
Talent Acquisition
june 2012 – July 2012
Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
Set up interviews between candidates and hiring managers
Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building.
Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
Accenture|australian gas and light agl (australia)
Collection specialist
july 2011 – oct 2011
Received Inbound calls for collection
Arrange promise to pay to settle the account
Answer all billing related and disputes
First call resolution complains on current bills and arrears
Summarized all account worked for the day on particular Router
Used SAP systems
Contact customer to inform current invoice
Name the account under new tenant names
Provide good customer service
Understand customer situations and provide solutions
Determine if refunds on payments will be applied
Accenture|United Utilities (United Kingdom)
Collection specialist
Nov. 2007 – July 2011
Follow up on service order on pending some are delay
Received Inbound calls for collection
Arrange promise to pay to settle the account
Portfolio holder for top debt account with legal action
First call resolution complains on current bills and arrears
Handle 3rd party account and court account
Used CITRIX systems
Meet daily metrics AHT, QA, Cash Collection, debt collection full payment
Familiar with database system and CRM
One of top collection agent
Maintained high rank position
Always exceed to expectations
NCO Group –RMH Teleservices Asia Pacific Inc.|Capital One
Collection Agent
Oct 2006 – Sept 2007
Collect credit card due that range from 1 year to 4 years
Set up payment arrangement and offer settlement
Update the information collected from customer
Handled billing concerns
Maintained cash collection quota every month
ICT marketing Services Inc.
Research Specialist
Aug 2006 – Oct 2006
Handle outbound call for Clients and performed medical interviews for the Company Research
Build customer confidence to give quality information
Updated information given by clients
Ensure quality of information taken will be relevant to the company’s need
Other Experiences:
Belcina jewelry Shop – Supervisor (Aug. 2005)
CITIBANK – Local Collector (2003)
SM North EDSA – Ticket Seller (2003)
WORLDS OF FUN – Cashier (2002)
SM megamall – Ticket Seller (2001)
Educational Background:
College:
Bachelor of Science in Commerce (Management Information Systems)
University of St. La Salle, Bacolod City
(SY 1996 – 1999)
BACHELOR OF SCIENCE IN NURSING
University of St. la Salle, Bacolod City
(SY 1994 – 1996)
Achievements/Training Attended:
Negotiation Training Billing and collections
Accenture Berlitz
Awarded for Bright ideas and Brilliant rewards(Idea no.66674)March 22,2011
Order to cash
Power interactive
Negotiating for positive outcome: Negotiations Skills
Assertive Communication: Professional Assertiveness
International Business Skills: Culture, Customers and Norm, managing cultural divides
Professional Telephone Skills: turn difficult caller into delightful customer
Telephone skills for business professionals: effective telephone techniques
Negotiating to Win: Getting the results you want
The master of negotiation
Effective Listening Skills “Effective Listening Simulation”
Data Privacy: What it means and what it matters
Ethics and Compliances – Confidential Protecting Assets and information
Personal Responsibility – Living Code
Global Performance Management – Assess outcome
Deliver High Performance on your field
BPO performance and Sketch skills
Completion Certificate for Write Right Program(Maersk Line)
Personal Information:
BIRTHDAY – March 26, 1977
BIRTH PLACE – Cadiz City, Negros Occidental
AGE – 39
CitizenShip – Filipino
STATUS – Single
