Jeneza Villa

Jeneza Perez Villa Contact Information: Email:-Phone:- Address: San Isidro Cainta Rizal, Phils. 1900 Objective: To obtain a customer service position where I can utilize my communication skills, customer service experience, and passion for helping people. Education: Bachelor of Secondary Education major in Filipino ICCT Colleges Foundation Inc. Graduated: December 2019 Licenses and Certifications: Licensed Teacher PRC License No- Expiration Date: May 30, 2026 Training: Virtual Assistant Training (4 weeks) Advanced Call Center Training English as a Second Language Training Experience Life Insurance Agent Prul Life UK Sept 2019 - January 2023 ● ● ● ● Generated leads and developed new business relationships to meet sales goals. Conducted presentations and provided information about various insurance products. Worked closely with clients to understand their needs and provide customized solutions. Handled customer inquiries and concerns in a timely and professional manner. Facebook Page Manager/Reservation and Booking Agent Staycation August 2020 - Present ● Managed the company's Facebook page and engaged with customers through social media. ● ● ● Skills: Handled customer inquiries and concerns through various channels such as email, phone, and social media. Booked reservations and coordinated with guests to ensure a smooth check-in and check-out process. Assisted in marketing efforts by creating and distributing promotional materials. Strong communication skills in both English and Filipino. Excellent customer service skills. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite. Experience with customer relationship management software.