Jenette Paras

JENETTE PARAS ADDRESS:2061 Ilang-Ilang st. Margot Angeles City, 2009 EMAIL-SKYPE:jenette.dizon OBJECTIVE: To enhance my working capacities, professional skills, business efficiencies and serve an organization in the best way possible with sheer determination and commitment with an opportunity for growth and career advancement. PROFESSIONAL EXPERIENCE(S) ­GOLDEN M PREMIUM HOLIDAYS PTE LTD August 2015 – May 2020 POSITION: TOUR MANAGER Responsibilities: Responsible for processing group itineraries and make reservation to suppliers Follow up on guests rooming lists and procure necessary documents Coordinate with tour guides and closely monitor the tours Constantly monitor reservations with hotels, coaches & restaurants for smooth tour flow NATIONAL DEBT RELIEF February 2015- December 2016 POSITION: QUALITY ASSURANCE Responsibilities: Listens & monitors to call conversations between client & agent Qualify & scores the agent assigned with the call Generates weekly report for every agent monitored ­SINGTEL GROUP October 2010 – September 2014 POSITION: CUSTOMER SERVICE ASSISTANT Responsibilities: Assist to walk-in customers request and inquiries Troubleshoot issues encountered by customers on all Singtel products Handles all payments made by customers ­SEAMAX TRAVEL PTE LTD April 2010 – September 2010 POSITION: TICKETING EXECUTIVE Responsibilities: Use AMADEUS system in managing travel related request and queries Provides administrative duties and assists the sales team in other reservations ­NEUGLOW - THE AESTHETIC DOCTORSDecember 2009 – February 2010 POSITION: FRONT OFFICE COORDINATOR Responsibilities: Manage frontline services with regards to patient registration, appointment and billing Responsible for dispensing medications Handle incoming and outgoing calls LUXURY TOURS & TRAVEL PTE LTD September 2009 – November 2009 POSITION: RESERVATION EXECUTIVE Responsibilities: Responsible in promoting tours via hotel concierge Take bookings for local tours directly from guest or sales representatives Arrange reservation to all guests Attend to incoming guest and assist in providing information/suggestions on travel arrangements eTELECARE GLOBAL (Philippines) October 2005- May 2009 POSITION: CUSTOMER CARE CONSULTANT (CHAT SUPPORT & EMAIL SUPPORT) Responsibilities: Chat & Email support for America Online (AOL) members Responsible for meeting outlined performance goals and targets. Ensure validity and confidentiality of client or customer information. Responsible for up-selling of various product and services both inbound and outbound MLY GENERAL HOSPITAL (Philippines) January 2004 – July 2004 POSITION: MEDICAL ASSISTANT AMERTRON INCORPORATED (Philippines) September 2001 – May 2003 POSITION: PURCHASING CLERK cum ADMIN ASSISTANT MOMENTUM ASIA (Philippines) May 1999 – December 2000 POSITION: TELEMARKETER BEST BUY DUTY FREE (Philippines) October 1996 – February 1999 POSITION: SALES EXECUTIVE HIGHEST PROFESSIONAL EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN BUSINESS MANAGEMENT -) Holy Angel University Santo Rosario st. Angeles City, Philippines TRAININGS Effective Retail Selling Skills 26-27 March 2013 The 8A’s of Service8-9 November 2010 Up Your Service (Capelle Academy)10-11 April 2014 CERTIFICATION Amadeus Basic PNR & Fare Pricing 27-29 April 2010 Basic Japanese Language 16 Nov 2014-18 Jan 2015 CHARACTER REFERENCE MS. CINDY MAKSenior Accounts Executive Contact no.: -GOLDEN M HOLIDAYS PREMIUM PTE LTD MS. KARTINA BTE ABDULLAHBranch Manager Contact no.: -­SINGAPORE TELECOM PTE LTD