Jenessia Proffitt

Jenessia I. Proffitt Lampasas, TX 76550 • - •- PROFESSIONAL SUMMARY Enthusiastic professional with the ability to lead a variety of individuals in the workplace. Retains easily transferable skills such as multitasking, working with a team, and using a variety of software programs. Dedicated to meeting and exceeding goals according to company guidelines as well as mission and values. Demonstrates consistency, reliability and punctuality to ensure success. EMPLOYMENT EXPERIENCE 7-11: Lampasas, TX May 2018 – November 2018 Customer Service Rep Demonstrated strong communication skills (helped 2000+ customers a month) Led 6 other team members by keeping everyone motivated and on task to meet assigned goals Upsold products based on customer purchases, improving sales by $200+ a month. Stay At Home Parent: Lampasas, TX September 2017 – Present Mr. Rooter Plumbing: Austin, TX September 2016 – September 2017 Customer Service Rep Answered phones, scheduled appointments, and dispatched technicians in an efficient manner Managed the schedule board and made sure to contact customers with updates Ordered parts as needed from venders ensuring consistency/accuracy Processed checks and E-deposited as needed through local banking partners Collected past due invoices and built engaging trainings for new hires Modernize: Austin, TX April 2015 – May 2016 Customer Service Rep Managed 1500+ calls a month on a part time-schedule Improved sales by $5000 a month through strong and consistent customer service Reviewed over 1500 calls a month for 40+ team members to ensure quality Johnson Oil Company: Schertz, TX June 2013 – October 2014 Customer Service Rep Processed 1500+ sales a month through clear communication ability Kept store product up to date according to assigned diagrams/information Received and inventoried product deliveries from several vendors every week Managed fuel levels and fuel deliveries daily Party City: Live Oak, TX October 2012 – June 2013 Team Member EDUCATION Southern New Hampshire University: Manchester, NH Anticipated Completion August 2023 Bachelor Degree in Environmental Science