Jenerson Miranda

JENERSON MIRANDA -- Padapada, Sta. Ignacia, Tarlac, Philippines 2303 LinkedIn:www.linkedin.com/in/jensenmiranda OBJECTIVE Highly experienced Sales & Customer Service representative, seeking to leverage my skills and knowledge to strengthen sales and customer loyalty for your organization. EDUCATION Bachelor of Arts in English Tarlac State University EXPERIENCE September 2024 – August 2025 Sales Development Specialist Kimelo – San Francisco, CA USA ➢ Outbound Calling, SMS and Email outreach on PipeDrive for AI Technology (AI Tool, E-commerce and Routing App) ➢ Appointment Setting and Conversion ➢ Lead/Data Management for B2B SaaS Growth KEY SKILLS Database Management Social Media Management Lead K E Generation Y SKILLS Technical/Customer Support — Cold Calling Marketing Appointment Setting Project Management Sales Planning Budget Data Entry Social Media Recruitment Planning Collections September 2023 – July 2024 Sales Development Specialist Growth Systemz – Ontario CAN ➢ Data Scrape and Outbound Calling ➢ Email Management on Apollo/Instantly/Dripify for AI Technology ➢ Appointment Setting and Conversion ➢ Lead/Data Management for B2B SaaS Growth September 2020 – August 2022 Business Development Officer RE/MAX Elite Properties – Rancho Sta. Fe CA USA ➢ ➢ ➢ ➢ Interfacing with Property Owners for Selling, Buying and Leasing Lead collation for Appointment Setting and Conversion Lead/Data Management on CRM Agents and Brokers Recruitment/Affiliation June 2018 - March 2020 Business Development / Executive Assistant RE/MAX Property Specialists – NSW AU (Offsure Global Outsourcing Inc.) ➢ ➢ ➢ ➢ ➢ ➢ Lead Generation Appointment Setting Database Management Social Media Management - Facebook, LinkedIn, Instagram Encode and Update Company Forms Recruitment with: - Real Estate Agents (Local and Commercial) - Contractor/Onsite Managers/Property Owners for Development Site Zoning September 2014 – April 2016 Executive Services Specialist (Accounts Management Officer) Juwai.com – Hong Kong & Shanghai (Cloudstaff Philippines) ➢ Manage customers’ accounts and relay customer feedback to technical and marketing teams through phone-outbound calls, emails, and tickets ➢ Property management, advertising, marketing and listing portal troubleshooting ➢ Renewal, Sales and Invoice processing March 2013 – August 2014 Collections Specialist Ally Financial – US (Sykes Marketing Services Inc.,) ➢ Responsible for collection of outstanding accounts from the existing clients’ base (Auto Loan) ➢ Updating account records and reviewing loan files ➢ Resolve customer billing problems and reducing accounts receivable delinquency October 2010 – December 2012 Customer Support Representative / Financial Specialist H&R Block Bank / Amazon – US (Sutherland Global Services) ➢ Ensure to provide excellent customer service through phone (inbound calls) and emails in a timely and accurate manner ➢ Accounts Management-trouble shooting, resolving complaints and ensuring repeat business ➢ Work with customers and their finances (Credit/Debit Card) ➢ Tax Refund Application Seminars/Trainings Attended ➢ Training for Personal Assistant/Sales Concierge under Executive Services (Cloudstaff Philippines) ➢ Sales Training for Customer/Technical Support Representative ➢ Finishing course for Call Center Agents (100 hours) ➢ Stress Management REFERENCES MARISSA WRIGHT Sales Director Kimelo JAMES TASIC Executive Services Specialist RE/MAX GOLD Australia JACKIELYN DELFIN Team Manager HealthCert Cloudstaff Philippines *Contact details will be provided upon request*