Jenerson Miranda

JENERSON B. MIRANDA Padapada, Sta. Ignacia, Tarlac, Philippines 2303 --Skype: live:.cid.53ce2435d5af9913 LinkedIn:www.linkedin.com/in/jensenmiranda OBJECTIVE Highly experienced Sales & Customer Service representative, seeking to leverage my skills and knowledge to strengthen sales and customer loyalty for your organization. EDUCATION Bachelor of Arts in English Tarlac State University -) EXPERIENCE September 2023 – July 2024 Virtual Assistant Growth Systemz – CANADA/USA ➢ Data Scrape and Outbound Calling ➢ Email Management on Apollo/Instantly/Dripify for AI Technology ➢ Appointment Setting and Conversion ➢ Lead/Data Management for B2B SaaS Growth KEY SKILLS Business Development Database Management Social K E YMediaSManagement KILLS Lead Generation — Technical/Customer Care Marketing Cold Calling Project Management Appointment Setting Budget Planning Sales Media Social Planning Data Entry Recruitment September 2020 – August 2022 Business Development Officer RE/MAX Elite Properties – USA ➢ ➢ ➢ ➢ Interfacing with Property Owners for Selling, Buying and Leasing Lead collation for Appointment Setting and Conversion Lead/Data Management on CRM Agents and Brokers Recruitment/Affiliation June 2018 - March 2020 Business Development / Executive Assistant RE/MAX Property Specialists – NSW AU (Offsure Global Outsourcing Inc.) ➢ Lead Generation - driving qualified leads into Sales ➢ Respond to potential clients and schedule them for introductory meetings with the Managing Director and Principal ➢ Database Management - generating reports and filtering large amounts of data using specific criteria ➢ Social Media Management - Facebook, LinkedIn, Instagram ➢ Encode and Update Company Forms ➢ Recruitment with: - Real Estate Agents (Local and Commercial) - Contractor/Onsite Managers/Property Owners for Development Site Zoning September 2014 – April 2016 Executive Services Specialist (Accounts Management Officer) Juwai.com – Hong Kong & Shanghai (Cloudstaff Philippines) ➢ Manage customers’ accounts and relay customer feedback to technical and marketing teams through phone-outbound calls, emails, and tickets ➢ Property management, advertising, marketing, and listing portal troubleshooting ➢ Renewal, Sales and Invoice processing March 2013 – August 2014 Collections Specialist Ally Financial – US (Sykes Marketing Services Inc.,) ➢ Responsible for collection of outstanding accounts from the existing clients’ base (Auto Loan) ➢ Updating account records and reviewing loan files ➢ Resolve customer billing problems and reducing accounts receivable delinquency October 2010 – December 2012 Customer Support Representative / Financial Specialist H&R Block Bank / Amazon – US (Sutherland Global Services) ➢ Ensure to provide excellent customer service through phone (inbound calls) and emails in a timely and accurate manner ➢ Accounts Management-trouble shooting, resolving complaints and ensuring repeat business ➢ Work with customers and their finances (Credit/Debit Card) ➢ Tax Refund Application Seminars/Trainings Attended ➢ Training for Personal Assistant/Sales Concierge under Executive Services (Cloudstaff Philippines) ➢ Sales Training for Customer/Technical Support Representative ➢ Finishing course for Call Center Agents (100 hours) ➢ Stress Management REFERENCES SHIRMILEY C. QUIZON Human Resources Manager Offsure Global Outsourcing Inc. JACKIELYN A. DELFIN Team Manager HealthCert Cloudstaff Philippines JAMES E. TASIC Executive Services Specialist RE/MAX GOLD Australia *Contact details will be provided upon request*