JENERSON B. MIRANDA
Padapada, Sta. Ignacia, Tarlac,
Philippines 2303
--Skype: live:.cid.53ce2435d5af9913
LinkedIn:www.linkedin.com/in/jensenmiranda
O BJ ECT IVE
Highly experienced Sales & Customer Service representative, seeking to leverage my skills and
knowledge to strengthen sales and customer loyalty for your organization.
EDUCATION
Bachelor of Arts in English
Tarlac State University
-)
EXPERIENCE
September 2023 – January 2024
Virtual Assistant
Growth Systemz – CANADA/USA
➢ Data Scrape and Outbound Calling
➢ Email Management on Apollo/Instantly/Dripify for AI Technology
➢ Appointment Setting and Conversion
➢ Lead/Data Management for B2B SaaS Growth
KEY SKILLS
Business Development
Database Management
Social
K
E YMediaSManagement
KILLS
Lead Generation
—
Technical/Customer Care
Marketing
Cold Calling
Project
Management
Appointment
Setting
Budget
Planning
Sales Media
Social
Planning
Data Entry
Recruitment
September 2020 – August 2022
Business Development Officer
RE/MAX Elite Properties – USA
Interfacing with Property Owners for Selling, Buying and Leasing
Lead collation for Appointment Setting and Conversion
Lead/Data Management on CRM
Agents and Brokers Recruitment/Affiliation
June 2018 - March 2020
Business Development / Executive Assistant
RE/MAX Property Specialists – NSW AU
(Offsure Global Outsourcing Inc.)
Lead Generation - driving qualified leads into Sales
Respond to potential clients and schedule them for introductory meetings with the
Managing Director and Principal
Database Management - generating reports and filtering large amounts of data using
specific criteria
Social Media Management - Facebook, LinkedIn, Instagram
Encode and Update Company Forms
Recruitment with:
- Real Estate Agents (Local and Commercial)
- Contractor/Onsite Managers/Property Owners for Development Site Zoning
September 2014 – April 2016
Executive Services Specialist (Accounts Management Officer)
Juwai.com – Hong Kong & Shanghai
(Cloudstaff Philippines)
Manage customers’ accounts and relay customer feedback to technical and
marketing teams through phone-outbound calls, emails, and tickets
Property management, advertising, marketing, and listing portal troubleshooting
Renewal, Sales, and Invoice processing
March 2013 – August 2014
Collections Specialist
Ally Financial – US
(Sykes Marketing Services Inc.,)
Responsible for collection of outstanding accounts from the existing clients’ base
(Auto Loan)
Updating account records and reviewing loan files
Resolve customer billing problems and reducing accounts receivable delinquency
October 2010 – December 2012
Customer Support Representative / Financial Specialist
H&R Block Bank / Amazon – US
(Sutherland Global Services)
Ensure to provide excellent customer service through phone (inbound calls) and
emails in a timely and accurate manner
Accounts Management-trouble shooting, resolving complaints and ensuring repeat
business
Work with customers and their finances (Credit/Debit Card)
Tax Refund Application
Semin ars /T rainings
Attend ed
Training for Personal Assistant/Sales Concierge under
Executive Services (Cloudstaff Philippines)
Sales Training for Customer/Technical Support
Representative
Finishing course for Call Center Agents (100 hours)
Stress Management
REFERENCES
SHIRMILEY C. QUIZON
Human Resources Manager
Offsure Global Outsourcing Inc.
JACKIELYN A. DELFIN
Team Manager HealthCert
Cloudstaff Philippines
JAMES E. TASIC
Executive Services Specialist
RE/MAX GOLD Australia
*Contact details will be provided upon request*